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NTIS 바로가기보건의료산업학회지 = The Korean journal of health service management, v.9 no.3, 2015년, pp.13 - 30
강건우 (삼성서울병원) , 김광점 (가톨릭대학교 의료경영대학원, 가톨릭의료경영연구소)
Objectives : The aim of this study was to investigate changes in job satisfaction of hospital workers according to different occupations at a university hospital in Seoul. Methods : A survey questionnaire was sent out to people working in a University Hospital in Seoul. Four hundred questionnaires w...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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직무만족에 영향을 미치는 동기요인과 위생요인은 어떤것들이 있는가? | 직무만족에 영향을 미치는 요인에 대해서, 일찍이 Herzberg[5]는 동기요인과 위생요인으로 분류하였고 원활한 직무수행을 통해 높은 성과를 낼 수 있는 동기요인으로 직무자체에 대한 흥미, 성취감, 안정감, 승진, 성장기회 등이 있고 직무불만족을 예방할 수 있는 위생요인으로는 조직의 정책과 행정, 감독, 임금, 대인관계, 작업조건 등으로 구분하였다. Porter & lawler[6]는 중요 영향요인으로 구성원이 직무불만족이나 기대가 직무에 부합하지 못할 때, 임금과 승진의 공정함에 대한 지각, 감독자의 감독유형, 동료 간의 유대관계, 반복적인 과업과 직무의 자율성, 책임성 등을 들었다. | |
Locke는 직무만족을 어떻게 정의하였는가? | 즉 다른 요인들이 같은 조건이라면 직무만족수준이 높을 때 직무수행을 높이는 데 직접적인영향을 미친다[2]. Locke[3]는 “직무만족은 개인의 직무 또는 직무경험으로부터 발생하는 전반적인 유쾌함 또는 긍정적인 감정상태”라고 정의하였고,Yoo[4]는 “직무만족이란 개인의 태도와 신념, 가치 및 욕구 등의 수준이나 차원에 따라 구성원이 직무와 관련지어 갖게 되는 감정적 상태”라고 하였다. | |
Son의 연구에서 병원종사자들의 직무만족도 중 불만족스럽게 나타난 부분은 무엇인가? | Son[1]의 연구결과에서 병원종사자들의 직무만족도는 전반적으로 낮은 수준으로 대인관계 측면을 제외하고는 대부분이 부정적인 답변이 우세했다. 특히 후생복지, 자기실현욕구, 성장가능성, 참여욕구 측면에서는 상당히 불만족스러운 것으로 나타났다. Park[7]의 연구에서는 전체적인 직무만족도가 보통 이하의 수준으로 나타났다. |
H.I. Son(2001), An assessment of Job satisfaction of hospital employees -In case of D General hospital in Deagu Metropolitan city-, Department of Public Policy, Graduate School of Policy studies, Keimyung University, pp.17-67.
S.Y. Choi(1999), An Empirical Study on Job Satisfaction of Hospital Employee, Department of Public Administration, Graduate School, Chonnam National University, pp.1-3.
E.A. Locke(1976). The nature and causes of job satisfaction, In M.D. Dunnette (Ed.), Handbook of industrial and organizational psychology, Chicago: Rand McNally, pp.1297-1349.
K.H Yoo(2003), Organizational Behavior, Muyok Pub, pp.153-193.
F. Herzberg(1968), One more time: How do you motivate employees? Harvard Business Review, pp.52-62.
L.W. Porter, E.E. Lawler(1968), Managerial Attitudes and Performance. Homewood, IL: Dorsey Press, pp.626-642.
K.A. Park(2005), A study On the Empirical Analysis for Employee's Job Satisfaction in Hospital Organizations -the case of General Hospital in Masan City- Dept. of Public Administration, Graduate School of Public Affairs, Changwon National University, pp.62-66.
M.H. Kim(2010), A Study on Job Satisfaction of Medical Technologists, Department of Health Administration, Graduate school of Public Administration, Kyung Hee University, pp.1-3.
D.K. Yoon(2011), Influence of Motivator-Hygiene Theory by Herzberg on the Organizational Citizenship Behavior of Police Officers, Department of Public Administration, Graduate School, Honam University, pp.66-67.
J.K. Lee(2012), Reinterpretation of the F. Herzberg's Motivation.Hygiene Theory in Hotel Industry, Department of Hotel & Tourism Management, Graduate School of Tourism, Kyung Hee University of Korea, pp.47-74.
J.S. Kim(2013), (A) Study on Job Satisfaction and Self-Esteem of Generation Y. Workers of the Food Service Industry : From the Perspectives of Motivator-Hygiene Theory, Major of Food service Industry Management, Graduate School of Tourism & Hospitality, Kyonggi University, pp.80-82.
K.R. Kim(2007), A Study on the Job Satisfaction of Daycare Institution Teachers from a Perspective of Herzberg's Motivation-Hygiene Theory, Department of Social Welfare, Graduate School of Public Administration, KonKuk University, pp.56-79.
Y.A. Kim(2006), A Comparative Study on the Job Satisfaction of the Employees at a Univetsity Hospital, Department of Health Administration, Graduate School of Policy and Business Administration, Dankook University, pp.42-55.
J.D. Yeo, I.H. Ko(2010), A study on Relationship between Radiologists' Job Satisfaction and Intention of Separation, The Korean Journal of Health Service Management, Vol.4(1);111-123.
J.S. Lee(2005), Acceptance and Attitudes on Salary Peak System in the Hospital Employees, The Graduate School of Legal Studies and Public Administration, Dankook University, pp.40-69.
I.S. Park(2005), (An) assessment of job satisfaction of hospital employees : In case of General hospital in YeongKwang, Department of public Adminstration, Graduate School of Business and Public Adminstration, Mokpo National University, pp.67-69.
J.H. Lee(2008), Study on Job Satisfaction of Healthcare Workers: Focused on Metropolitan University Hospital, Department of Social Welfare, The Graduate School, KOREA National University, pp.61-64.
H. Yoon(2009), Research on Job Satisfaction of the Members of Hospital Organizations, Major in Educational Administration, The Graduate School of Education, Kumoh National Institute of Technology, pp.39-62.
T.S. Yoo(1997), A Research and study of Profession of Medical Service Environment and Professional Satisfaction by Medical Doctor - Focus on Chon-Buk Area -, major in public Health Administration, Graduate School of Administration, Wonkwang University, pp.47-49.
Y.K. Ji(2002), (The) effect of financial incentives on physician's motivation and performance, Dept. of Public Health, The Graduate School, Yonsei University, pp.55-62.
M.Y. Heo(2011), A Thesis on Nurses' Work-related Stress, Job Satisfaction, Character Types and Intention of Job Change, Dept. of Social Welfare, Graduate School of Public Administration, Yeongnam University, pp.66-71.
S.H. Kim, M.A. Lee(2006), A Study of the Reward and the Job Satisfaction Perceived by Nurses, The Journal of Korean Nursing Administration Academic Society, Vol.12(1);122-130.
J.M. Kim(2004), Factors Affecting Job Satisfaction of Medical Technologist, Dept. of Public Health, The Graduate School, Inje University, pp.31-35.
W.S. Son(2001), A study on the job satisfaction of the hospital administrative staff, Dept. of Health administration, Graduate School of Health & Environment, Wonkwang University, pp.39-41.
H.R. Im(2012), A Study on the Job Satisfaction of Hospital Manager in General Hospitals, Dept. of Health administration, Graduate School of Health & Environment, Wonkwang University, pp.19-45.
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