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NTIS 바로가기Culinary science & hospitality research = 한국조리학회지, v.21 no.6 = no.75, 2015년, pp.91 - 102
This study examined the factors that affect the relationship among coffee barista employees job stress, job satisfaction and customer organizational loyalty. A total of 200 questionnaires were distributed to consumers, of which 188 were deemed suitable for analysis after the removal of 12 unusable r...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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Barista는 어떤 사람들을 지칭하는 말인가? | Barista라는 용어는 이태리어로 바 안에서 만드는 사람이라는 뜻이다. 바텐더가 칵테일을 만들고 소믈리에(sommeiler)가 좋은 와인을 선별한다면 바리스타는 커피나 음료를 만들고 서빙하는 일을 하는 종사자들을 지칭하는 말이다. 그리고 바리스타는 커피 로스팅, 라떼 아트 등에 관한 높은 수준의 커피조리와 서비스에 대한 전문적인 지식과 경험을 바탕으로 커피를 제공한다(Kim YJ․Kim JG, 2007). | |
직무스트레스라는 용어가 등장하게 된 배경은? | 직무스트레스는 직무수행과정에서 발생하는 스트레스로 1970년대 산업현장에서 발생하는 작은 스트레스가 직무행동에 미치는 영향에 대한 연구로 Job stress라는 용어가 처음 등장하게 되었다. 직무 스트레스를 직업과 관련되어서 생기는 근심, 걱정, 좌절, 의기소침과 같은 부정적인 감정 상태를 경험하는 것으로 보았다(Kyriacou, 2001). | |
직무만족에 대하여 Kim BJ는 어떻게 정의하였는가? | 이는 직무만족이라는것 자체가 개인이 자신의 직무에 대하여 갖는 일종의 정신적인 태도에 관한 것이기 때문에, 다양한 정의가 다양한 연구결과에 의하여 제시되어왔다(Park YS, 1993). Kim BJ(2000)은 현재 자신이 맡고 있는 업무나 직무의 내용, 역할 및 이에 따른 욕구충족과 그 직무의 수행을 통해 얻게 되는 경험을 평가함으로써 느끼게 되는 정서 및 감성적 방향이라고 하였다. Jeong JH(2003)는 직무 만족관련 연구에서 직무에 대한 즐거움의 정서이며, 개인의 직무나 직무경험 평가 시에 발생하는 유쾌하고 긍정적인 정서 상태로 어떠한 사실에 대한 감정적 경향 또는 심리적 경향이라고 하였다. |
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http://month.foodbank.co.kr(2015, 05, 10)
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