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NTIS 바로가기디지털융복합연구 = Journal of digital convergence, v.13 no.3, 2015년, pp.75 - 84
전준호 (국토연구원) , 한경일 (안양대학교 경영학과)
As the service industry has been getting increased attention as the core for the national economic growth, in order to promote growth and development of the industry, in-depth research on the workers in the industry has been timely called for. Therefore current study aims to explore the effect of le...
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핵심어 | 질문 | 논문에서 추출한 답변 |
---|---|---|
리더십이란 무엇인가? | 리더십(leadership)이란 요구되어지는 목표를 달성하기 위하여 개인이나 집단을 조정하며 작동하게 하는 기술을 의미한다[12]. 리더십은 대규모의 기업 활동이나 사회조직을 형성하고 있는 모든 분야에서 그 어느 때보다 조직과 구성원들의 활성화를 위해 강조되고 있다. | |
서비스산업의 생산성을 증가시키기 위해서 무엇이 중요한가? | 이런 관점에서 볼 때 서비스 기업들이 운영하는 자원들 중 가장 중요한 것은 소프트웨어 부분인 인적자원이며, 이들 기업들에 있어 인적서비스는 매우 중요한 것으로 인식되고 있다. 따라서 서비스산업의 생산성을 증가시키기 위해서는 성장잠재력이 높은 서비스산업을 발굴하는 것도 중요하지만, 서비스산업에 종사하는 구성원들의 생산성 향상을 위한 노력이 무엇보다 중요하다. 지금까지 서비스산업에서 인적자원관리는 주로 생산지향적인 측면에서 고려되어 왔으나, 최근 들어 구성원의 관점에서 접근이 점차 중요시 되고 있는 추세이므로, 서비스산업에 종사하는 구성원들의 역할에 대한 심층연구가 매우 필요한 시점이다 | |
기업들이 인적서비스를 매우 중요한 것으로 인식하는 배경은 무엇인가? | 무형의 서비스를 주력상품으로 고객을 대하는 기업들은 고객의 욕구를 만족시키고 감동시킬 수 있는 좋은 서비스를 제공함으로서 계속적인 성장을 위한 노력을 경주하고 있다. 이런 관점에서 볼 때 서비스 기업들이 운영하는 자원들 중 가장 중요한 것은 소프트웨어 부분인 인적자원이며, 이들 기업들에 있어 인적서비스는 매우 중요한 것으로 인식되고 있다. |
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