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NTIS 바로가기지식경영연구 = Knowledge Management Research, v.17 no.2, 2016년, pp.205 - 229
원유신 (연세대학교 정보대학원) , 이중정 (연세대학교 정보대학원) , 윤혜정 (이화여자대학교 국제사무학과)
Owing to the current economic downturn, one of the most important goals of the organizations who are actively involved in Information Technology Outsourcing (ITO) is the cost efficiency. We focus on supplier firm's domain understanding to make the cost efficiency; therefore, we examine how the disad...
핵심어 | 질문 | 논문에서 추출한 답변 |
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비용절감과 관련하여 최근 대두되는 실제 IT아웃소싱에 관련된 기업들의 공통적인 관심사는 무엇인가? | 2010). 이와 관련하여, 최근 대두되는 실제 IT아웃소싱에 관련된 기업들의 공통적인 관심사는 비용효율성, 즉 “어떻게 하면 더 적은 비용으로 더 많은성과를 낼 수 있을까?”에 대한 것이다. Lacity et al. | |
IT아웃소싱의 정의는? | IT아웃소싱은 여러 연구자들로부터 정의된 바가 있는데(Dibbern et al. 2004), 그 중에서 가장 일반적이라고 생각되는 정의는 “외부제공자에 의한, 사용자의 조직에 있는 IT인프라의 전체나 특정부분에 관련된 물질적/인적자원에 대한 중요한 기여”(Loh et al. 1992)이다. | |
IT아웃소싱의 결과에 영향을 미치는 요인을 8가지 그룹으로 구분하여 보시오. | Lacity et al. (2010)은 700여개의 문헌을 조사하여 IT아웃소싱의 결과에 영향을 미치는 요인을 (1)관계적 특성, (2)발주자 역량, (3)아웃소싱 의사결정(구매 또는 개발), (4)발주자 특성, (5)계약구조, (6)서비스제공자 역량, (7) 거래특성, (8)의사결정특성의 8가지의 그룹으로 구분하였다. 각 그룹별 구체적인 요인들은 대부분 IT아웃소싱의 결과에 중요한 역할을 한다. |
이종만, 구철모, 남기찬 (2010), 아웃소싱 성과를 위한 IT 서비스 관리에서 IT 거버넌스 커미트먼트의 중요성에 대한 연구, 지식경영연구, 제 11권, 제 3호, 31-45.
조윤형, 최우재 (2011), 조직의 지식창출에 대한 학습조직의 구조적 특성 및 학습자 특성의 효과: 인지된 조직지원의 조절효과, 지식경영연구, 제 12권, 제 1호, 17-37.
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