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IT아웃소싱 환경에서 도메인이해도가 성과에 미치는 영향: 조직학습, 지식이전 및 아웃소싱비율의 조절효과를 중심으로
The effect of domain understanding on IT outsourcing performance based on a learning model of IT outsourcing 원문보기

지식경영연구 = Knowledge Management Research, v.17 no.2, 2016년, pp.205 - 229  

원유신 (연세대학교 정보대학원) ,  이중정 (연세대학교 정보대학원) ,  윤혜정 (이화여자대학교 국제사무학과)

Abstract AI-Helper 아이콘AI-Helper

Owing to the current economic downturn, one of the most important goals of the organizations who are actively involved in Information Technology Outsourcing (ITO) is the cost efficiency. We focus on supplier firm's domain understanding to make the cost efficiency; therefore, we examine how the disad...

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질의응답

핵심어 질문 논문에서 추출한 답변
비용절감과 관련하여 최근 대두되는 실제 IT아웃소싱에 관련된 기업들의 공통적인 관심사는 무엇인가? 2010). 이와 관련하여, 최근 대두되는 실제 IT아웃소싱에 관련된 기업들의 공통적인 관심사는 비용효율성, 즉 “어떻게 하면 더 적은 비용으로 더 많은성과를 낼 수 있을까?”에 대한 것이다. Lacity et al.
IT아웃소싱의 정의는? IT아웃소싱은 여러 연구자들로부터 정의된 바가 있는데(Dibbern et al. 2004), 그 중에서 가장 일반적이라고 생각되는 정의는 “외부제공자에 의한, 사용자의 조직에 있는 IT인프라의 전체나 특정부분에 관련된 물질적/인적자원에 대한 중요한 기여”(Loh et al. 1992)이다.
IT아웃소싱의 결과에 영향을 미치는 요인을 8가지 그룹으로 구분하여 보시오. Lacity et al. (2010)은 700여개의 문헌을 조사하여 IT아웃소싱의 결과에 영향을 미치는 요인을 (1)관계적 특성, (2)발주자 역량, (3)아웃소싱 의사결정(구매 또는 개발), (4)발주자 특성, (5)계약구조, (6)서비스제공자 역량, (7) 거래특성, (8)의사결정특성의 8가지의 그룹으로 구분하였다. 각 그룹별 구체적인 요인들은 대부분 IT아웃소싱의 결과에 중요한 역할을 한다.
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