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서번트 리더십이 리더신뢰 및 직무몰입에 미치는 영향: 맞춤형 리더십의 제안
The Effects of Servant Leadership on Subordinates' Trust in Leader and Job Engagement: A Suggestion for Context-Specific Leadership 원문보기

서비스연구 = Journal of service research and studies, v.7 no.4, 2017년, pp.83 - 107  

방나형 (서강대학교 경영전문대학원 MBA) ,  방용태 (배재대학교 기업컨설팅학과)

초록
AI-Helper 아이콘AI-Helper

본 연구는 맥락 특화적인 서번트 리더십의 제안을 목적으로 항공운수서비스 업종의 승무원 직종을 대상으로 서번트 리더십이 하위직급 리더(사무장)에 대한 부하의 신뢰와 직무몰입에 미치는 영향을 분석하였다. 회귀분석의 결과, 리더신뢰에 대해서는 청지기정신 차원에서 리더 자신이 희생을 보이는 일, 부하들의 의견을 적극 반영하는 일이 영향력을 행사하였다. 공동체형성 차원에서는 협력을 통하여 일하는 것과 원칙 규칙을 지키는 일, 리더가 보상을 추구하지 않는 것, 부하에게 필요한 권한을 주는 것이 유의한 영향을 끼쳤다. 직무몰입에 대해서는 청지기정신 차원에서 부하가 성장할 수 있도록 돕는 일과 리더가 도전적으로 업무에 임하는 것이 유의한 영향력을 행사하였다. 공동체형성의 항목 중에는 리더가 보상을 추구하지 않는 것과 원칙 규칙을 지키는 일이 부하의 직무몰입을 조성하는 것으로 나왔다. 이러한 결과를 바탕으로 본 연구는 기업의 인사책임자에게 재래의 리더십프로그램을 지양하고, 기업이 처한 맥락에 맞는 맞춤형 인재의 선발과 훈련을 제안한다.

Abstract ▼ AI-Helper 아이콘AI-Helper

The purpose of this study is to suggest a customized servant leadership by exploring the effects of stewardship and community building factors on the subordinates' trust in leader of lower hierarchy and their job engagement. Regression analysis showed that stewardship is higher than community buildi...

주제어

#서번트리더십   #청지기정신   #공동체형성   #신뢰   #직무몰입   #항공운수서비스   #맞춤형리더십  

질의응답

핵심어 질문 논문에서 추출한 답변
Reinke이 정의하는 서번트 리더란 무엇인가? Reinke(2004)는 일반인 독자를 대상으로 한 그린 리프의 저서에는 충분하고도 구체적인 정의가 결여 되어 있다고 지적하면서, “서번트 리더는 개인과 조직의 성장에 헌신하고, 조직 내에 공동체를 형성하는 인물이다.”라고 정의하였다(Reinke, 2004).
Dennis and Winston이 말하는 리더십 커리큘럼의 구체적 내용은 어떤 것인가? Dennis and Winston(2003)은 조직 내 인사담당 혹은 교육담당이 리더십 커리큘럼을 개발할 때 구체적 내용을 담을 것을 주문하고 있다. 가령, 그들이 추출한 3가지 서번트 리더십 요인 중에서 ‘서비스’ 차원이 부족한 것으로 드러난 리더에게는 고객서비스에 기초한 교육을 실시하고, ‘권한부여’ 차원이 부족하다는 평가가 나온 리더들은 의사결정의 책임을 부하에게 위임하는 것과 관련된 정보, 제안 등을 교육에서 제공 받도록 하고, ‘비전’의 점수가 낮은 리더에게는 패턴이나 경향에 관한 멘토링 교육을 보다 집중적으로 실시할 것을 권하였다. 따라서 본 연구는 획일적인 서번트 리더십 프로그램의 실행이 아니라, 저마 다의 조직 맥락에 맞는 맞춤형 인재의 선발과 훈련을 강조한다.
서번트 리더십이 주목을 받는 이유는 무엇인가? 그러한 리더십 이론 중에 2000년대에 들어와 크게 주목을 받고 있는 것이 그린리프의 서번트 리더십일 것이다. 주목을 받는 이유로는, 서번트 리더십이 한계상황에 몰린 사람들 (marginalized people)을 추슬러서 이끌기에 적합하기도 하고(Sendjaya et al.), 사회적 물의를 일으키는 기업과 기업인이 끊이지 않은 점이 도덕적 원칙에 뿌리를 둔 서번트 리더십에 주목하게 만든 점도 있지만(Reinke, 2004), 무엇보다도 팀 맥락과의 관련성이 높은 리더십이라는 점(Schaubroeck et al., 2011) 에 있다. 조직을 구성하는 단위는 팀이고, 팀을 구성하는 개인들의 성장과 발전, 참살이(웰빙)를 먼저 촉진시키면 조직 목표는 자연스럽게 장기적 토대 위에서 성취될 것이라는 점(Stone et al.
질의응답 정보가 도움이 되었나요?

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