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NTIS 바로가기Health policy and management = 보건행정학회지, v.29 no.3, 2019년, pp.323 - 331
문승민 (연세대학교 대학원 행정학과)
Background: The purpose of this study is to analyze the effect of impartiality in providing public health services on subjective health happiness and the mediated effects of public health service quality. Based on this, this study intends to present policy implications to improve public health servi...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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거주지역에 따라 공공의료서비스 제공의 공평성에 대한 인식은 어떠한 차이를 보였는가? | 첫째, 공공의료서비스 제공의 공평성에 대한 인식은 거주하고 있는 지역 간에 차이를 보였다. 비수도권에 거주하는 응답자는 수도권에 거주하는 응답자에 비해 공공의료서비스를 동등하게 제공받지 못한다고 인식했다. 비수도권에 거주하는 응답자가 공공의료서비스를 동등하게 제공받지 못한다고 인식하는 이유는 지역의 의료자원 부족에 기인한 것으로 해석된다. | |
선행 연구에서 공공의료서비스의 질을 무엇으로 구분하였는가? | 선행연구들에서 제시된 공공의료서비스의 질의 개념적 정의들을 살펴보면 다음과 같다. Kim과 Park [16]은 마케팅 믹스의 요소인 7Ps의 관점을 원용하였으며, 공공의료서비스의 질을 의료심리성, 의료반응성, 고객이해성, 의료신뢰성, 의료접근성, 의료유형성으로 구분하였다. Kim과 Lee [17]는 Parasuraman 등[18]의SERVQUAL 모델에 입각하여 공공 및 민간의료기관의 보건의료서비스 질을 감정이입, 유형성, 대응성, 보증성, 그리고 신뢰성으로 구분하였다. | |
공평성이란 무엇인가? | 공평성은 ‘어느 한쪽에 치우치지 않고 고르고 바른 상태’를 의미한다. 의료는 국민의 삶의 질을 향상시키는 데 중요한 요소이며, 국가에서 제공하는 공공의료서비스는 규범적 차원의 공공재 또는 준공공재이다[2,3]. |
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