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벤처창업연구= Asia-Pacific journal of business and venturing, v.14 no.5, 2019년, pp.127 - 139
박재훈 (호서대학교 벤처대학원 정보경영학과) , 허철무 (호서대학교 벤처대학원 정보경영학과)
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The purpose of this study is to analyze the effects of emotional labor on job stress using emotional dissonance as a mediator. Emotional labor is classified into the deep acting and the surface acting, and job stress is classified into sub - variables of the lack of reward and the relationship confl...
| 핵심어 | 질문 | 논문에서 추출한 답변 |
|---|---|---|
| 감정부조화의 부정적인 영향은? | 이처럼 감정부조화는 불일치, 부조화라는 특성으로 인해 일차적으로 심리적 불편, 침체, 비인격화, 불만족과 같은 부정적 영향을 미치는 것은 물론, 이와 같은 부정적 영향이 누적됨으로 인해 감정적 자율성의 위협이라는 이차적 결과까지 나타날 수 있다(Brotheridge & Grandey, 2002). | |
| 연기자란? | 한국고용정보원의 한국고용직업분류에 따르면 연기자는 “연극, 영화, TV드라마의 등장인물로 출연하여 대본과 감독의 연출에 따라 연기하는 사람을 말한다.”라고 정의되어 있다(한국 고용정보원, 2018). | |
| 내면행위의 감정노동 강도가 더 높은 이유는? | 표면행위는 조직원이 실제 느끼는 감정 대신에 조직으로부터 요구된 표현규칙에 의거하여 감정을 표현 하는 것으로 조직원이 조직의 목표를 달성하기 위하여 얼굴 표정이나 신체적 표현을 꾸며내고, 실제로 느끼지 않는 감정을 가장하여 표현하는 것을 말하며, 내면행위는 자신이 표현 하고자 하는 감정을 실제로 느끼거나 경험하는 것을 말한다 (Hoschchild, 1983). 실제 자신의 내적인 감정까지 조직으로부터 요구된 표현규칙 상의 감정과 일치시키도록 노력해야 하기 때문에 표면행위보다 감정노동의 강도가 더 높다고 할 수있다. 표면행위와 내면행위간의 큰 차이점은 감정을 느끼기 위해 시도하는 노력인데, 표면행위는 정직하지 못하게 행동하는 것이고 내면행위는 정직하게 행동하는 것이다(Diefendorff et al. |
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