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Consumers' Resistance and Continued Use Intention of Self-service Kiosk 원문보기

Family and environment research : fer, v.58 no.3, 2020년, pp.401 - 416  

김효정 (충남대학교 생활과학연구소) ,  이진명 (충남대학교 소비자학과)

Abstract AI-Helper 아이콘AI-Helper

Service providers have introduced interactive devices such as self-service kiosks to provide convenient and efficient services to consumers. Self-service kiosks are one of the most diverse technological forms of self-service technologies that provide control and freedom to consumers as well as reduc...

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참고문헌 (69)

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