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NTIS 바로가기서비스연구 = Journal of service research and studies, v.10 no.2, 2020년, pp.77 - 89
방용태 (배재대학교 무역물류학과)
This study analyzed the effect of Servant Leadership on leader trust and job engagement for the lower-level leader in airline crew occupations with the aim of identifying the possibility of establishing the theoretical framework of Servant Leadership in the service industry. As a result of the regre...
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핵심어 | 질문 | 논문에서 추출한 답변 |
---|---|---|
리더십이란? | 리더십은 무엇을 어떻게 해야 하는지에 관한 이해와 동의를 구하기 위하여 타인에게 영향을 행사하는 과정 및 공유된 목적을 성취하기 위하여 개인과 집단의 노력을 촉진하는 과정이다(Sousa and Dierendonck, 2017). Waite(2014)도 리더십은 개인이 공동 목표를 달성하기 위하여 집단의 개인들에게 영향력을 행사하는 과정이며, 리더십을 발달시킨다는 것은 집단과 조직 차원에서 사회적 자본을 구축하는 것이라고 언급하였다. | |
권한위임이란? | 권한위임(empowerment)은 부하들의 자율적 의사결정을 장려하고, 정보를 공유하며, 성과 향상을 위하여 부하들을 코칭, 멘토링하는 것이다(Konczak et al., 2000). | |
서비스 산업에서 서번트 리더의 육성과 관련된 실무적 함의는 어떻게 나타나는가? | 서비스 산업에서 서번트 리더의 육성과 관련된 실무적 함의는 다음과 같다. 서번트 리더십의 교육ㆍ훈련은 특정 주제(부하 우선주의, 경청의 의사소통, 부하의 능력 높이 평가하기 등), 역할 특유의 조치(부하 멘토링, 부하와의 윤리적 대화하기 등), 조직 내외에서 섬김 활동의 수행 등과 같이 다양한 워크숍을 혼합하는 것이 바람직하다(Schwarz et al.. 2016). 아울러 서번트 리더십의 교육은 스킬 차원에 머무를 것이 아니라, 본 연구에서 제시한 사회적 학습 및 사회적 교환 차원의 서번트 리더의 도덕적 정체성과 가치, 관점 등에 초점을 맞추어야만 최고의 결실을 거둘 수 있다(Hannah et al., 2014). |
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