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NTIS 바로가기서비스연구 = Journal of service research and studies, v.10 no.1, 2020년, pp.33 - 53
홍순란 (서울벤처대학원 융합산업학과) , 배정호 (서울벤처대학원 융합산업학과) , 박현숙 (서울벤처대학원 융합산업학과)
The purpose of this study is to empirically examine the causal relationship of CSR activities, customer trust and CCID, customer behavior intention(B.I) in the relationship between CSR activities and customer behavior intention(B.I) in the insurance industry, thereby enable top management of insuran...
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