[논문]일부지역 장애인구강진료센터 이용 만족도에 미치는 요인

윤소라; 이재라; 최은영

doi:10.22753/jkdhs/2021.4.2.1

Abstract ▼ AI-Helper

Background: To identify the factors that affect the current status and satisfaction of people with disabilities at community oral care centers. Methods: A structured self-administered survey, including five questions on facility environment, five on usage procedure, four on medical skill, four on ca...

Background: To identify the factors that affect the current status and satisfaction of people with disabilities at community oral care centers. Methods: A structured self-administered survey, including five questions on facility environment, five on usage procedure, four on medical skill, four on care cost, three on friendliness, and three on satisfaction, was administered to 218 residents of the G-disabled community care center. It comprised a Likert 5-point scale (strongly agree, 5 points; agree, 4 points; moderate, 3 points; disagree, 2 points; not at all, 1 point). The reliability of the measurement tool was 0.932 for Cronbach's α. Results: The evaluation of community oral care centers for the disabled showed that the environment was hygienic (4.42±0.73), reservation system was well maintained (4.18±0.95), and the dentist-in-charge was satisfied with the treatment (4.37±0.62). The participants agreed that the details were sufficiently explained (4.29±0.71). However, in terms of medical expenses, the score of "have fully heard the explanation of medical expenses and reductions" was 3.88±0.92. The factors affecting satisfaction were sex, final educational background in the facility environment, usage procedure, and medical skill. Conclusion: To increase the satisfaction of people with disabilities at community oral care centers, it is necessary to establish a facility environment and service according to the patients' need and increase the reduction or exemption benefits between different treatment cost categories. Oral health management policies for the disabled should be developed based on these factors, so that the oral care of vulnerable groups in blind spots can be maintained.

주제어

표/그림 (3)

표 Table 1. 대상자의 일반적 특성 (N=218)
표 Table 2. 대상자의 장애인구강진료센터 치과의료서비스에 대한 만족도
표 Table 3. 대상자의 만족도에 영향을 미치는 요인

참고문헌 (12)

Korea Institute for Health and Social Affairs. 2000 Survey on the Disabled. 2001.
Ministry of health and welfare Korea Institute for health and social affairs. 2017 A survey on the Actual condition of the Disabled. 2018.
Kim M. Health edication and health promotion. Gye chuk Munwhasa. 2017.
The smile charity foundation. Handicapped Dental Care Guidebook. 2015.
Cho NH. A Study on the Factors Deciding satisfaction of the public dental service for the disabled(Especially in case of some of the public health centers in Seoul). Dankook University Graduate School of Public Administration Master's Thesis. 2008.
Cho PK, Lee MO. A Survey of mentally retarded people's dental caries experiences. Dental Research 2005;58(6):51-59.
Kim JB, Kim JW, Kim YM, Hyeon CS. Oral Hygiene Status of Mental Subnormalities. The Journal of the Korean dental Association 1970;8(16):477-480.
Kim YS, Cho YS . Literature review on dental patients with disability(1970~2000). The Journal of Korean Association for Disability and Oral Health 2005;1(1):9-17.
Chang JH. Treatment barriers of special needs patients. The Journal of Korean Association for Disability and Oral Health 2017;13(2):67-72.
Lee MJ. A Study on the Satisfaction Level of Users with Welfare Agency Programs for the Disabled. Hannam University Graduate School of Social Culture Master's Thesis. 2006.
Kang HM. Satisfaction with Medical Services of Inpatients and Carers in the Oriental Medicine hospital. Kyunghee University Graduate School of Public Administration Master's Thesis. 2004
Cho HL, Kim YJ, Yoon TY. A Study on the Satisfaction Factors of the Disabled When Using Dental Care Services. The Journal of Korean Association for Disability and Oral Health 2014;10(1):9-21.

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일부지역 장애인구강진료센터 이용 만족도에 미치는 요인
Factors affecting the satisfaction of persons with disabilities at community oral care centers 원문보기

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일부지역 장애인구강진료센터 이용 만족도에 미치는 요인 Factors affecting the satisfaction of persons with disabilities at community oral care centers 원문보기

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일부지역 장애인구강진료센터 이용 만족도에 미치는 요인
Factors affecting the satisfaction of persons with disabilities at community oral care centers 원문보기