[논문]지능형 메디컬 기기 개발을 위한 KANO-QFD 모델 제안: AI 기반 탈모관리 기기 중심으로

김예찬; 최광은; 정두희

doi:10.13088/jiis.2022.28.1.217

지능형 메디컬 기기 개발을 위한 KANO-QFD 모델 제안: AI 기반 탈모관리 기기 중심으로
A Study on the Development Methodology of Intelligent Medical Devices Utilizing KANO-QFD Model 원문보기

지능정보연구 = Journal of intelligence and information systems, v.28 no.1, 2022년, pp.217 - 242

김예찬 (한동대학교 경영경제학부) , 최광은 (한동대학교 경영경제학부) , 정두희 (한동대학교 ICT창업학부)

초록
AI-Helper

AI 기술이 결합된 지능형 제품은 기술적 차별화를 실현하며 시장 경쟁력을 높일 수 있는 잠재성을 지닌다. 하지만 시장 수용도를 극대화 할 수 있는 AI 기반의 신제품 개발 방법론은 부재하다. 본 연구는 AI 기반의 지능형 제품 개발에 대한 방법론으로서 KANO-QFD 통합 모델을 제안한다. 실증적인 분석을 위한 구체적 사례로 탈모 예측 및 치료 기기에 대한 소비자 요구조건(Customer Requirements)의 유형을 분류하고, 이를 구현하기 위한 기술적 요구사항(Engineering Characteristics)의 상대적 중요도 및 우선순위를 도출하여 지능형 메디컬 신제품 개발의 방향을 제시하였다. 소비자 130명을 대상으로 실시한 설문조사 분석 결과, KANO 카테고리 중 매력적 품질(Attractive Quality) 요소로 미래 탈모 진행 상황에 대한 정확한 예측, 미래 탈모 모습 및 치료 후 개선된 미래 모습을 실물화하여 스마트폰으로 보고, 세련된 디자인, 레이저와 LED 빛 복합 에너지를 이용한 치료 등이 도출되었다. QFD의 품질의 집(House of Quality)을 기반으로 분석한 결과, 탈모 진단 및 예측을 위한 학습 데이터, 두피 스캔용 Micro 카메라 해상도, 탈모 유형 분류 모델, 맞춤화를 위한 개인별 계정 관리, 탈모 진행상황 진단 모델 순으로 상대적 중요도 및 우선순위가 도출되었다. 본 연구는 기존에 선행되지 않았던 AI 기반의 지능형 메디컬 제품 개발에 대한 방향을 제시하였다는 면에서 의의를 지닌다.

Abstract ▼ AI-Helper

With the launch of Artificial Intelligence(AI)-based intelligent products on the market, innovative changes are taking place not only in business but also in consumers' daily lives. Intelligent products have the potential to realize technology differentiation and increase market competitiveness through advanced functions of artificial intelligence. However, there is no new product development methodology that can sufficiently reflect the characteristics of artificial intelligence for the purpose of developing intelligent products with high market acceptance. This study proposes a KANO-QFD integrated model as a methodology for intelligent product development. As a specific example of the empirical analysis, the types of consumer requirements for hair loss prediction and treatment device were classified, and the relative importance and priority of engineering characteristics were derived to suggest the direction of intelligent medical product development. As a result of a survey of 130 consumers, accurate prediction of future hair loss progress, future hair loss and improved future after treatment realized and viewed on a smartphone, sophisticated design, and treatment using laser and LED combined light energy were realized as attractive quality factors among the KANO categories. As a result of the analysis based on House of Quality of QFD, learning data for hair loss diagnosis and prediction, micro camera resolution for scalp scan, hair loss type classification model, customized personal account management, and hair loss progress diagnosis model were derived. This study is significant in that it presented directions for the development of artificial intelligence-based intelligent medical product that were not previously preceded.

주제어

표/그림 (13)

그림 Classification of KANO Quality Attributes (Berger et al., 1993)
표 Six Quality Attributes of KANO model.
그림 KANO-QFD Integrated Model
표 Example of KANO questionnaire on consumer requirements
표 KANO Quality Attribute Two-dimensional Evaluation Table.
그림 House of Quality Matrix
표 List of consumer requirements for intelligent hair loss management devices
표 Respondents' personal information, scalp health awareness, and preferred device types
표 Classification of the KANO category of consumer requirements according to the KANO survey
표 Customer satisfaction coefficient, dissatisfaction coefficient, and relative importance
표 Engineering Characteristics
그림 QFD Matrix (House of Quality)
표 Final importance and priority of Engineering Characteristics

참고문헌 (32)

Ahn, S. H., W. Cho, and D. H. Chung, Factors Affecting Users to Adopt Voice Shopping: Influence of virtual assistant attributes including transaction safe, Korea Technology Innovation Society, 2019.
Atlason R. S., Stefansson A. S., Wietz M., and Giacalone D. "A rapid Kano-based approach to identify optimal user segments" Research in engineering design, Vol.29, No.2(2018), 459~467.
Byun, D. H. "An Exploratory Study on Kano's Quality Attributes of Artificial Intelligent Assistant" Global e-Business Association, Vol.18, No.4(2017), 167~178.
Cho, D. K., D. S. Lee, and S. Y. Park, Design of Self-diagnosis hair loss management solution using smartphone and embedded systems, Korean Institute of Information Scientists and Engineers, 2018.
Cho, H. L. and H. J. Jang, "Comparison between the QFD and the Kano-QFD Models for Identification of Customer Requirements and Management Factors within the Organization on the Powder Porridge Product for Baby" The Korean Society of Food Science and nutrition, Vol.50, No.6(2021), 625~635.
Cho, T. Y., Determination of the CTQ of Digital Camera Integrating Kano model & AHP, Korea Safety Management & Science, 2010.
Cho, Y. J., K. S. Sohn and O. B. Kwon, "Comparison of Models for Stock Price Prediction Based on Keyword Search Volume According to the Social Acceptance of Artificial Intelligence" Jounal of Intelligence and Information Systems, Vol.27, No.1(2021), 103~128.
Choi, J. K. and S. M. Seong, "A Study on Product Design Development of Intraoral Camera for Self-diagnosis and Telemedicine" Journal of Integrated Design Research, Vol.17, No.3 (2018), 45~56.
Chung, D. H., Technological Insight in the era of Technological Revolution, Chunglim, Seoul, 2020.
Chung, D. H., "Ambidexterity Strategy to Respond in a Disruptive Environment an Interview with Charles O'Reilly" Korean Corporation Management Review, Vol.28, No.1(2021), 131~145.
Fecir D. and Mustafa T., "Design and Implementation of an Intelligent Ultrasonic Cleaning Device" Intelligent Automation & Soft Computing, Vol.25, No.3(2019), 441~450.
Gangurde S. R.and Patil S. S., "Benchmark product features using the Kano-QFD approach: a case study" Benchmarking: An International Journal, Vol.25, No.2(2018), 450~470.

상세보기
Han, C. H. et al., Design of laboratory heat-resistant gloves using House of Quality in method of QFD, Korean Association of Human Ecology, 2019.
Hogstrom C, Rosner M, and Gustafsson A., "How to create attractive and unique customer experiences: An application of Kano's theory of attractive quality to recreational tourism" Marketing intelligence & planning, Vol.28, No.4(2010), 385~402.

상세보기
Ilbahar E. and Cebi S. "Classification of design parameters for E-commerce websites: A novel fuzzy Kano approach" Telematics and Informatics, Vol.34, No.8(2017), 1814~1825.

상세보기
Jang, B. K. and K. N. Park, A longitudinal study on the weight change of e-service quality factors by Korean Wave viewpoint using QFD, Korean Intelligent Information Systems Society, 2015.
Jeong, M. E. and J. Y. Song, "A Study on the Strategy of IOT Industry Development in the 4th Industrial Revolution: Focusing on the direction of business model innovation" Journal of Intelligence and Information Systems, Vol.25, No.2(2019), 57~75.
Kawane Y. "Applying QFD Method to Software Development" ANNUAL INTERNATIONAL QFD SYMPOSIUM, Vol.3, No.-(1997), 51~60.
Kim, J. W et al., Development of Smart Product, DUET using SQFD and Storytelling, Human Computer Interaction, 2016.
Kwak, C. J. "A Study on Quality Improvement of Untact Services with an Emphasis on Website Services" Korean Industrial Economic Association, Vol.33, No.3(2020), 817~831.
Lee, J. S., A Study on the Improvement of Design Quality of Beauty Health Functional Foods Using the Kano-QFD Model, Industrial Engineering & Management System, 2017.
Moon, K. Y. and N. H. Kim, "Derivation of Weights for Customer Requirements Attribute in Kano-QFD Integration Model" Society of Korea Industrial and Systems Engineering, Vol.37, No.1(2014), 68~78.
Park, H. S. and D. M. Ock, "Ergonomic analysis and Design of an Axilla Crutch Through QFD and Discomfort Experiments" Ergonomics Society of Korea, Vol.27, No.4(2008), 103~108.
Sauerwein, E. et al., The Kano Model: How to Delight Your Customers. International Working Seminar on Production Economics, 1996.
Seo, Y. Y., H. Y. Lee, and Y. T. Park, Generation of ew Product-Service Concepts Using QFD-based Conjoint Analysis, Industrial Engineering & Management Systems, 2008.
Seong, J. S., D. S. Kang, C. Y. Song, and D. K. Baek, "A Design of Process for Requirements Prioritization" Korean Institute of Information Scientists and Engineers, Vol.35, No.1(2008), 13~18.
Song, I. C., D. H. Hwang, and S. H. Lee, "CTQ derived using the new Module device convergence and QFD can be mounted on the dominance Products: Focusing on the sparkling water purifier Case" The Society of Digital Policy & Management, Vol.13, No.5 (2015), 195~204.
Song, Y. K., J. W. Lee, and C. H. Han, "An Analysis of Service Robot Quality Attributes through the Kano Model and Decision Tree:Financial Service Robot for Introduction to Bank Branches", Korea Society of it Services, Vol.20, No.2(2021), 111~126.
Sung, T. E et al., "A study on Intelligent Value Chain Network System based on Firms Information" Journal of Intelligence and Information Systems Vol.24, No.2(2018), 67~88.
Susumago M., Ono T. and Sato K. A Flexible and Robust Production System against Changes in the Manufacturing Environment -Improving Operation with Yokogawa's AI Products-, YOKOGAWA TECHNICAL REPORT-ENGLISH EDITION-, Vol.63, No.1(2020), 37~44.
Tontini, G. "Integrating the Kano model and QFD for designing new products" Total Quality Management, Vol.18, No.6(2007), 599~612.
Yang, S. M., J. S. Yoon, and D. H. Chung, "Machine Learning for Predicting Entrepreneurial Innovativeness" Asia-Pacific Journal of Business Venturing and Entrepreneurship, Vol.16, No.3 (2021), 73~86.

저자의 다른 논문 :

표제어: PCR

동의어: Packet Collision Rate

용어 설명 출처 목록 (6)

용어 설명: PCR은 세균 특이성이 있는 primer를 이용하여 적은 수의 세균이 있을지라도 쉽게 검출할 수 있는 유용한 방법이며, 이를 이용하여 구강 내 치면세균막이나 타액에서 직접 세균을 검출할 수 있게 되었다[8].

내보내기 구분	파일저장 인쇄 메일전송
구성항목	기본정보 상세정보 관리번호, 논문명, 저널/프로시딩명, 저자 , 발행년, 권, 호, 시작페이지, 끝페이지, 발행기관 관리번호, 논문명, 대등논문명, 저자 , 저널/프로시딩명, 발행기관, 발행년, 발행언어, 권, 호, 시작페이지, 끝페이지, ISBN, ISSN, 주제분야, 키워드, 초록(한글), 초록(영문), 저자(소속기관)
저장형식	Text(ASCII format) Excel format RefWorks Direct Export RIS format (for Reference Manager, ProCite, EndNote), Scholar's Aids, Mendeley
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format

연합인증