[논문]공공서비스 역량 강화를 위한 공공서비스디자인 교육 프로그램 설계 -정책공급자 대상 워크숍 사례를 중심으로-

김선아

doi:10.14400/jdc.2022.20.4.101

공공서비스 역량 강화를 위한 공공서비스디자인 교육 프로그램 설계 -정책공급자 대상 워크숍 사례를 중심으로-
Designing public service design education program to strengthen public service competencies -Focused on the case of workshop for policy providers- 원문보기

디지털융복합연구 = Journal of digital convergence, v.20 no.4, 2022년, pp.101 - 110

김선아 (금오공과대학교 산업공학부)

초록
AI-Helper

본 연구의 목적은 변화하는 서비스 행정 시대에 필요한 정책공급자의 공공서비스 역량을 강화하기 위한 공공서비스디자인 교육을 설계하고 실증 사례를 통해 효과성을 확인하는 것이다. 공공서비스와 공공서비스디자인에 대한 이론적 고찰을 바탕으로 공공서비스 역량 요소와 공공서비스디자인 방법론을 연계한 교육 프로그램을 설계하고 워크숍을 통해 실증한 사례 조사와 설문을 통한 효과를 확인하였다. 공공서비스디자인 프로젝트 내용을 기반으로 한 팀 활동과 실습 위주의 방법과 도구는 협업과 소통 역량 강화에 특히 효과가 있으며 전반적인 만족도를 확인하였다. 본 연구의 교육 프로그램 모델은 정책공급자 대상의 공공서비스 역량을 연계한 실습형 교육을 제시하고 실증하여 연구의 의의가 있으며, 향후 연구에서는 역량 중심의 교육 모델 설계로 역량 강화 효과성을 세분하여 검증하고자 한다.

Abstract ▼ AI-Helper

The purpose of this study is to design public service design education to strengthen the public service competencies of policy providers necessary in the changing service administration era and to confirm the effectiveness through empirical cases. Based on the theoretical research of public service and public service design, an educational program linking public service competency elements with public service design methodology was designed, and the effects through case studies and surveys demonstrated through workshops were confirmed. Team activities and practice-oriented methods and tools based on the contents of the public service design project were particularly effective in strengthening collaboration and communication competencies, and overall satisfaction was confirmed. The educational program model of this study is meaningful by presenting and demonstrating practical education linking public service competencies for policy providers, and future studies will subdivide and verify the effectiveness of competency-based education model design.

주제어

표/그림 (13)

표 Table 1. Public service studies
그림 Fig. 1. Civil service competencies framework[19]
표 Table 2. Civil service competencies [19]
그림 Fig. 2. The Public Sector Design Ladder [22]
그림 Fig. 3. Public Service Design Model [28]
그림 Fig. 4. Education Program Model
그림 Fig. 5. Image of online workshop
그림 Fig. 6. Image of stakeholder mapping
그림 Fig. 7. Image of community mapping & affinity diagram
표 Table 3. Workshop curriculum & tool
그림 Fig. 8. Transforming definition sentence
그림 Fig. 9. Image of ideation
그림 Fig. 10. Concept sheet

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