$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

장애인복지관 종사자가 인지한 조직문화가 직무만족도에 미치는 영향 : 고객지향성의 매개효과를 중심으로
The Effect of Organizational Culture Perceived by Workers at Rehabilitation Center for the Disabled on Job Satisfaction : Focusing on the Mediating Effect of Customer Orientation 원문보기

한국융합학회논문지 = Journal of the Korea Convergence Society, v.13 no.4, 2022년, pp.441 - 450  

신은경 (단국대학교 사회복지학과) ,  손의성 (배재대학교 기독교사회복지학과)

초록
AI-Helper 아이콘AI-Helper

본 연구는 장애인복지관의 조직문화가 고객지향성을 매개로 종사자의 직무만족에 미치는 영향을 살펴보고자 하였다. 전국 장애인복지관의 사회복지사 864명을 대상으로 자기기입식 설문조사를 실시하여 수집되었다. 그 결과, 장애인복지관 종사자의 조직문화, 고객지향성 및 직무만족 간의 유의미한 상관관계가 있는 것으로 나타났다. 조직문화가 직무만족에 유의미한 영향을 미치는 것으로 나타났으며, 두 변수간의 관계를 고객지향성이 유의미하게 매개하는 것으로 나타났다. 연구결과를 토대로 장애인복지관에 종사하는 사회복지사의 고객지향성을 고양하기 위한 조직문화 조성에 필요한 교육과 경험 공유의 확대를 제안한다.

Abstract ▼ AI-Helper 아이콘AI-Helper

This study is to find out the mediating effect of customer orientation between the organizational culture and job satisfaction of workers at rehabilitation centers for the disabled. The participants were 864 social workers at rehabilitation centers for the disabled nationwide, and data were collecte...

주제어

#장애인복지관 종사자   #조직문화   #고객지향성   #직무만족   #매개효과  

표/그림 (6)

참고문헌 (49)

  1. http://www.hinet.or.kr/menu/?menu_str3030 

  2. W. Lee & E. K. Shin. (2021). The Effects of the Psychological Capital on the Job Performance of Social Workers in Welfare Center for the Disabled. Journal of The Korea Convergence Society, 12(1), 259-266. DOI : 10.15207/JKCS.2012.12.1.259 

    crossref

  3. B. R. Lee. 2020. The Effect of the Human Relations of Employees in Welfare Facilities for the Disabled on Turnover Intent: Focusing on the Mediating Effect of Job Satisfaction. Journal of Digital Convergence, 18(12), 631-638. DOI : 10.14400/JDC.2020.18.12.631 

    원문보기 상세보기 crossref

  4. S. J. Kim & J. H. Seol. (2012). The Effect of Work Environment factors of Community Rehabilitation Center on the Employee's Burnout. Journal of Community Welfare, 43, 61-88. DOI : 10.15300/JCW.2012.12.43.61 

    crossref

  5. S. H. Kim. (2019). The Effects of Social Service Quality on Relationship Performance and the Mediating Effect of Service Value: The Moderating Effect of Provider's Job Satisfaction. Korean Jouranl of Business Administration, 32(11), 1983-2004. DOI : 10.18032/kaaba.2019.32.11.1983 

    상세보기 crossref

  6. K. J. Kwon, M. S. Chu, & J. A. Kim. (2014). Impact of Work Environment and Job Satisfaction on Service Quality among Staff in Elderly Facility. Korean Journal of Adult Nursing, 26(5), 512-521. DOI : 10.7475/kjan.2014.26.5.512 

    원문보기 상세보기 crossref

  7. B. J. Seo & J. Y. Lee. (2017). Mediating Effects of Job Satisfaction in the Influence of Empowerment on Service Quality in Social Welfare Facility Workers. Social Science Research Review, 33(3), 23-46. DOI : 10.18859/ssrr.2017.08.33.3.23 

    crossref

  8. S. G. Lee. (2015). A Study on effect of the Psychological Empowerment and Job Satisfaction of Caregivers of Domiciliary CareCenters on the Quality of Long Term Care Service. Korean Journal of Gerontological Social Welfare, 70, 9-30. DOI : 10.21194/kjgsw..70.201512.9 

    상세보기 crossref

  9. Y. K. Lee & K. H. Suh. (2011). The Relationship between Job Stresses, Ego-Resilience, Job Satisfaction and Service Quality of Rehabilitation Teachers in ResidentialFacilities for Disabled People. The Korean Journal of Stress Research, 19(2), 129-136. UCI : G704-002182.2011.19.2.010 

  10. C. H. Lee. (2015). A Study on the Impact of Occupational Identity on the Quality of Service of Long-Term Care Workers in Nursing Homes: The Mediation Effect of Job Satisfaction. JHRMR, 22(3), 1-21. DOI : 10.14396/JHRMR.2015.22.3.1 

    crossref

  11. Y. O. Kim. (2020). Influence of Job Characteristics on Job Satisfaction in Activity Assistants for People with Disabilities : the Moderation Effects of Psychological Empowerment. The Korean Journal of the Society of Social Welfare Practice, 12(1), 160-192. 

  12. W. Lee. (2020). A Study on the Relationship between Job Characteristics and Job Satisfaction of Careworkers in the Residential Facilities for the disabled: Focusing on Moderating effect of the Organizational Trust. Journal of Disability and Welfare, 47, 5-30. DOI : 10.22779/KADW.2020.47.47.5 

    crossref

  13. S. K. Choi. (2015). A Study on Job Satisfaction of Workers at welfare Center for the Disabled, Journal of Social Sciences, 22(4), 371-384. UCI : G704-SER000014006.2015.22.4.009 

  14. H. J. Kim. (2002). The Effects of Organizational Culture on Organizational Commitment and Job Satisfaction in the Public Sector. The Korean Public Administration Review, 36(4), 87-105. UCI : I410-ECN-0102-2009-350-004298494 

  15. E. H. Schein. (1992). Organizational Culture and Leadership: A Dynamic View. SanFrancisco: Jossey-Bass. 

  16. J. R. Kimberly & R. E. Quinn. (1984). Managing Organizational Transitions. CA: McGraw-Hill/Irwin. 

  17. N. H. Kim & S. S. Cho. (2018). The Effect of Social Welfare Institutions' Organizational Culture Type on Social Workers' Burnout: Analysis of the Mediating Effect of Organizational Conflict. Health and Social Welfare Review, 38(1), 335-364. UCI : I410-ECN-0102-2018-300-003911048 

    상세보기 crossref

  18. J. N. Moon. (2019). The Effects of Organizational Culture on Job Satisfaction, Organizational Commitment and Customer Orientation in Hotel Company: Focus on Hotels in Busan. Journal of Tourism Management Research, 23(4), 239-261. DOI : 10.18604/tmro.2019.23.4.12 

    상세보기 crossref

  19. K. H. Han & S. G. Lee. (2018). The Effects of Airlines' Organizational Culture on Job Satisfaction and Organizational Commitment of Flight Attendants. International Journal of Tourism and Hospitality Research, 32(6), 47-61. DOI : 10.21298/IJTHR.2018.06.32.6.47 

    상세보기 crossref

  20. R. Saxe, B. A. Weitz. (1982). The SOCO Scale: A Measure of the Customer Orientation of Salespeolple. Journal of Marketing Research, 22, 343-351. DOI : 10.1177/002224378201900307 

    상세보기 crossref

  21. J. K. Hoffman & T. N. Ingram. (1991). Creating Customer-Oriented Employees : He Case In Home Health Care. Journal of Heal Care Marketing, 11(2), 24-32. PMID: 10111399 

  22. D. K. Sung. (2004). Evaluation of Customer-mindness of Public Service. Korean Society and Public Administration, 14(4), 97-122. UCI : G704-000388.2004.14.4.001 

  23. W. S. Yun. (2018). Impact of Organization Culture in the Local Government to the Customer Orientation : Focused on Jeju Special Self-governing Province Officials. The Korea Local Administration Review, 32(1). 247-266. UCI : G704-002121.2009.11.4.003 

    crossref

  24. J. S. Park. (2009). A Study on the Influence of Organization Culture on Customer Orientation in Police. The Korean Association of Police Science Review, 22, 193-219. UCI : G704-002121.2009.11.4.003 

  25. S. I. Cho. (2010). Effect of Public Sport Facility Management Corporations' Cultural and Environment Factors on Service. A Doctoral Thesis from Konkuk University Graduate School. 

  26. K. M. Nam & S. H. Lee. (2011). The Effects of Organizational Climate on Organizational Commitment and Client-Oriented Tendency of Social Workers in Public Sector. -Focused on Empowerment and Job Satisfaction as Mediators. Journal of Korean Social Welfare Administration, 13(3), 123-152. DOI : 10.22944/KSWA.2011.13.3.005 

    crossref

  27. O. N. Ju & S. Y. Moon. (2017). A Study on the Effects of Emotional Intelligence of Social Welfare Workers on Their Happiness : With Focus on the Mediating Effects of Customer Orientation and Job Satisfaction. Korean Journal of Local Government & Administration Studies, 31(1). 167-195. DOI : 10.18398/KJLGAS.2017.31.1.167 

    상세보기 crossref

  28. W. L. Choi, J. H. Park, & D. I. Kim. (2020). The Effect of the Service Providers' Customer Orientation on Job Satisfaction: Focusing on Mediator of Their Co-creation. Journal of Marketing Management Research, 25(2), 1-23. DOI : 10.37202/KMMR.2020.25.2.1 

    상세보기 crossref

  29. D. S. Kang. (2009). A Study on the Effects of Service Orientation to customer orientations, employees satisfaction and service values in Medical Service Organizations. Korean Business Education Review, 56(1), 247-269. UCI : G704-001274.2009..56.004 

  30. D. R. Choi, E. Y. Yang, & M. H. Kwon. (2020). Effects of Cabin Crew's Organizational Culture on Job Satisfaction and Customer Orientation in Low Cost Carrier: the Case of Jin Air. Journal of Hospitality and Tourism Studies, 22(3), 222-234. DOI : 10.31667/JHTS.2020.9.84.222 

    crossref

  31. Korea Research Institute for Vocational Education & Training. (2014). Human Capital Enterprise Panel 1-5 Survey: User' Instructions. 

  32. G. H. Lee. (2018). An Empirical Study on the Relationship of Human Resources, Creative Output, Financial Performance and Technological Innovation According to Organizational Culture Type. A Doctoral Thesis from Sungkyunkwan University. 

  33. R. E. Quinn & J. R. Kimberly. (1984). Paradox, Planning, and Perseverance: Guidelines for Managerial Practice. In J. R. Kimberly & R. E. Quinn (Eds.), New Futures: The Managing Corporate Transitions (295-313). Homewood, IL: Dow Jones-Irwin. 

  34. R. E. Quinn & M. R. McGrath. (1985). The Transformation of Organizational Cultures: A Competing Values Perspective. In P. J. Frost, L. F. Moore, M. R. Louis, C. C. Lundberg, & J. Martin (Eds.), Organizational Culture (315-334). Sage Publications, Inc. 

  35. R. E. Quinn, J. A. Kahn, & M. J. Mandl. (1994). Perspectives on Organizational Change: Exploring Movement at the Interface. In J. Greenberg (Ed.), Organizational Behavior: The State of the Science (109-133). Hillsdale, NJ: Erlbaum. 

  36. C. Thurau & T. Hennig-Thurau. (2001). Customer Orientation of Service Employees: A Conceptual Framework. American Marketing Association. Conference Proceedings. 12, 22-23. DOI : 10.1300/J366v02n01_03 

    상세보기 crossref

  37. Y. H. Woo & M. Y. Hong. (2005). A Study on the Service Orientation Measurement of Civil Affair Administration on the Basis of SERV*OR Scale. Korean Public Administration Review, 9(3), 251-274. UCI : G704-000298.2005.39.3.006 

  38. E. Babakus, U. Yavas, & N. J. Ashill. (2009). The Role of Customer Orientation as a Moderator of the Job Demand-Burnout-Performance Relationship: A Surface-Level Trait Perspective, Journal of Retailing, 85(4), 480-492. DOI : 10.1016/J.JRETAI.2009.07.001 

    상세보기 crossref

  39. D. T. Donavan, T. J. Brown, & J. C. Mowen. (2004). Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors. Journal of Marketing, 68(1), 128-146. DOI : 10.1509/JMKG.68.1.128.24034 

    상세보기 crossref

  40. S. Whelan, G. Davies, M. Walsh, & R. Bourke., (2010). Public Sector Corporate Branding and Customer Orientation. Journal of Business Research, 63, 1164-1171. DOI : 10.1016/J.JBUSRES.2009.10.013 

    상세보기 crossref

  41. W. I. Jang. (2011). A Study on the Influence of Servant Leadership on Job Satisfaction and Customer Orientation in Social Welfare Organizations: Focusing on the Mediating Effect of Leader Trust. A Doctoral Thesis from Seoul Hanyoung University. 

  42. Labor Welfare Policy Research Center of Korea Workers' Compensation & Welfare Service. (2015). User Guide for the 2nd Industrial Accident Insurance Panel Survey. 

  43. J. Igartua & A. Hayes. (2021). Mediation, Moderation, and Conditional Process Analysis: Concepts, Computations, and Some Common Confusions. The Spanish Journal of Psychology, 24, E49. DOI : 10.1017/SJP.2021.46 

    상세보기 crossref

  44. B. R. Lee. (2021). The Relationship between the Job Satisfaction and the Burnout of Workers in Rehabilitation Facilities for the Disabled: Focusing on the Mediating Effect of the Organizational Commitment. Journal of Digital Convergence, 19(6), 387-392. DOI : 10.14400/JDC.2021.19.6.387 

    원문보기 상세보기 crossref

  45. J. W. Oh. (2012). Effect of Organizational Culture Perception on Job Performance of Welfare Centers Workers for the Disabled: Testing of Mediation Effect of Intellectual Capital. The Journal of the Korea Contents Association, 12(10), 205-215. DOI : 10.5392/JKCA.2012.12.10.205 

    원문보기 상세보기 crossref

  46. Y. K. Choi & D. I. Chun. (2014). Factors Influencing Turnover Intention of Community Rehabilitation Center Workers. Journal of Rehabilitation Research, 18(2), 101-125. UCI : G704-001776.2014.18.2.012 

  47. I. S. Kim. (2015). The Relationship between Emotional Labor and Consumer Orientation of Worker in Sport Facilities for the People with Disabilities:Moderating Effect of Social Support. The Korean Journal of Sport, 13(4), 415-427. UCI : G704-SER000001967.2015.13.4.047 

  48. S. W. Jong. (2017). The Influence of Idealism, Person-Organization fit on Social Workers' Customer Orientation and Moderating Effect of Perceived Ethical Management. Korean Journal of Social Welfare Research, 52, 35-63. DOI : 10.17997/SWRY.52.1.2 

    상세보기 crossref

  49. S. K. Park. (2021). Effect of a Service Orientation by Nurses' Job Satisfaction in General Hospital: The Mediating Effect of Customer Orientation and Organizational Commitment. The Journal of Humanities and Social science, 12(4), 173-187. DOI : 10.22143/HSS21.12.4.13 

    상세보기 crossref

저자의 다른 논문 :

관련 콘텐츠

오픈액세스(OA) 유형

BRONZE

출판사/학술단체 등이 한시적으로 특별한 프로모션 또는 일정기간 경과 후 접근을 허용하여, 출판사/학술단체 등의 사이트에서 이용 가능한 논문

이 논문과 함께 이용한 콘텐츠

섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로