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환자경험 평가와 의료 현장의 변화: 의료기관 환자경험 업무 담당자의 관점
Implementation of Patient Experience Assessment and Subsequent Changes at the Ground Level in Health Care: Patient Experience Employees' Perspective 원문보기

Quality improvement in health care : QIH = 한국의료질향상학회지, v.28 no.1, 2022년, pp.14 - 33  

송영채 (서울대학교 의과대학 의료관리학교실) ,  윤은실 (서울대학교 의학연구원 의료관리학연구소) ,  한세영 (서울대학교병원 의료혁신실 CS팀) ,  태지연 (서울대학교병원 의료혁신실 CS팀) ,  유수경 (분당서울대학교병원 경영혁신팀) ,  도영경 (서울대학교 의과대학 의료관리학교실)

Abstract AI-Helper 아이콘AI-Helper

Purpose: To examine whether the Patient Experience Assessment (PEA) has led to perceptible changes at the ground level of health care, as a way of evaluating PEA as a policy intervention for quality improvement. Methods: Four focus group discussions (FGDs) were conducted, each comprising six to eigh...

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