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외래 간호사의 감정노동, 의사소통능력, 감성지능 및 사회적 지지가 소진에 미치는 영향
Effects of Emotional Labor, Communication Competency, Emotional Intelligence and Social Support on Burnout among Nurses in Outpatient Department 원문보기

동서간호학연구지 = Journal of East-West nursing research, v.28 no.2, 2022년, pp.179 - 189  

김지혜 (서울아산병원 외과간호1팀) ,  장애경 (경희대학교 간호과학대학)

Abstract ▼ AI-Helper 아이콘AI-Helper

Purpose: Based on the results of Grandey's Emotion Regulation Process Model and previous studies, this study was conducted to identify the relationship between emotional labor, communication competency, emotional intelligence, social support, and burnout, and to identify factors affecting burnout of...

주제어

#소진   #감정노동   #감성지능   #사회적 지지   #간호사  

표/그림 (6)

참고문헌 (30)

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  28. Kang HS, Kim YY. Influence of the emotional intelligence, communication competence and stress coping on turnover intention in psychiatric nurses. Journal of the Korea Academia-Industrial cooperation Society. 2016;17(1):141-51. http://dx.doi.org/10.5762/KAIS.2016.17.1.141 

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  29. Lee SY, Kim DH. The effect of emotional labor, job stress and social support on nurses job satisfaction. The Korean Journal of Stress Research. 2019;27(3):215-23. https://doi.org/10.17547/kjsr.2019.27.3.215 

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  30. Gimenez-Espert MDC, Castellano-Rioja E, Prado-Gasco VJ. Empathy, emotional intelligence, and communication in Nursing: The moderating effect of the organizational factors. Revista Latino-Americana de Enfermagem. 2020;28:e3333. DOI:10.1590/1518-8345.3286.3333 

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