$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

대기행렬을 적용한 승차 구매점의 정량적인 대기열 산정과 개선방안
Quantitative Queue Estimation and Improvement of Drive-Through with Queuing 원문보기

한국건설관리학회논문집 = Korean journal of construction engineering and management, v.24 no.1, 2023년, pp.21 - 30  

이승원 (한양대학교 건축공학과) ,  허승하 (한양대학교 건축공학과) ,  윤경일 (한양대학교 건축공학과) ,  김재준 (한양대학교 건축공학과)

초록
AI-Helper 아이콘AI-Helper

승차 구매점을 찾는 고객의 긴 대기열로 인해 과도한 민원과 교통체증이 발생하였다. S사는 대기열을 줄이기 위해 DT Pass를 권장하고 있다. 이에 본 연구는 대기행렬 모형을 사용하여 하나의 서버로 운영하고 있는 매장을 두 개의 서버로 증량한 후, DT와 DT Pass로 구분하여 성능 개선을 확인하였다. 그 후, 대기행렬 모형을 통해 도출한 L값과 각 매장이 구비하고 있는 매장 내 머무를 수 있는 차량의 대기 공간의 대수를 비교하여 추가로 구비해야 할 차량의 대기 공간의 대수를 산정하였다. 이를 통해 본 연구에서 도출된 결과를 바탕으로 향후 생길 매장의 매장 내 머무를 수 있는 차량의 대기 공간의 대수를 산정하는데 타당성을 검증한다.

Abstract AI-Helper 아이콘AI-Helper

Excessive complaints and traffic jams occurred as customers who visited the Drive-thru waited in a long line. Company S recommends DT Pass to reduce the queues. Therefore, this study confirmed the improvement in performance of the queue increasing the number of stores operated by two servers insteao...

주제어

표/그림 (11)

참고문헌 (40)

  1. Alnowibet, K.A., Khireldin, A., Abdelawwad, M., and?Mohamed, A.W. (2022). "Airport terminal building?capacity evaluation using queuing system." Journal of?Alexandria Engineering, 61(12), pp. 10109-10118. 

  2. Anvuur, A.M., and Kumaraswamy, M.M. (2016). "Effects of?teamwork climate on cooperation in crossfunctional?temporary multi-organization workgroups." Journal?of Construction Engineering and Management, 142(1), 04015054. 

  3. Ballesteros-Perez, P., Phua, F.T.T., and Mora-Melia, D.?(2019). "Human resource allocation to multiple projects?based on members' expertise, group heterogeneity and?social cohesion." Journal of Construction Engineering?and Management, 145(2). 

  4. Brammer, S., Branicki, L., and Linnenluecke, M.K. (2020).?"COVID-19, societalization, and the future of business?in society." Academy of Management Perspectives ,?34(4), pp. 493-507. 

  5. Cheon, S.H., and Lee, Y.I., (2006). "A Study on the?Estimation of the Pedestrian Environment at the Access?within the Median Bus Station Using Queueing Theory."?Journal of the Korean Society of Transportation, 53, pp.?721-729. 

  6. Choi, Y.W., and Cho, H.S. (2014). "A Study on the Reduction?of Traffic Induced Contributions through installing?a Parking Guidance System." Journal of the Korean?Society of Civil Engineers, 34(1), 235-241. 

  7. Dabirian, S., Abbaspour, S., Khanzadi, M., and Ahmadi,?M. (2022). "Dynamic modelling of human resource?allocation in construction projects." International?Journal of Construction Management, 22(2), pp. 182-191. 

  8. Deng, K., Chen, W., Mehta, P.G., and Meyn, S.P. (2008).?"Resource pooling for optimal evacuation of a large?building." In 2008 47th IEEE Conference on Decision?and Control, IEEE, pp. 5565-5570. 

  9. Dewandaru, I.B., Aditya, D., Zaman, A.N., and Lestari, F.?(2021). Analysis of Waiting Time and Worker Utilization?on A Gas Station in Indonesia. 

  10. Frederick, H., and Mark, H. (2010). Introduction to?Management Science, A Modeling and Case Studies?with Spreadsheets. 

  11. Gautam, N. (2012). "Analysis of queues." CRC Press, LLC,?Boca Raton, Florida, United States, 10, 2222496. 

  12. Ham, N.H., Moon, S.K., Kim, J.H., and Kim, J.J. (2020).?"Optimal BIM staffing in construction projects using?a queueing model." Automation in Construction, 113,?103123. 

  13. Ham, N.H., Yuh, O.K., and Ji, K.H. (2018). "Empirical?Evaluation of BIM Coordinator Performance using?Queuing Model in Construction Phase." Journal of?KIBIM, 8(3), PP. 31-42 

  14. Han, M.G. (2001). "A Simulation for Optimum Working?Process System at Bank Windows," Journal of Korea?Spatial Informantion Society, Masters Thesis, Chonanm?National University, pp. 1-48. 

  15. Hou, J., and Zhao, X. (2020). "Using a priority queuing?approach to improve emergency department?performance." Journal of Management Analytics, 7(1),?pp. 28-43. 

  16. Huh, S.H., Shim, J.H., Ham, N.H., and Kim, J.J., (2021).?"BIM-based Design Verification Performance Analysis?with Priority Rules Applied." Journal of KIBIM, 11, pp.?1-11. 

  17. Hou, J., and Zhao, X. (2020). "Using a priority queuing?approach to improve emergency department?performance." Journal of Management Analytics, 7(1),?pp. 28-43. 

  18. Ibanez, M.R., Clark, J.R., Huckman, R.S., and Staats,?B.R. (2018). "Discretionary task ordering: Queue?management in radiological services." Management?Science, 64(9), pp. 4389-4407. 

  19. Jagannathan, K., Modiano, E., and Zheng, L. (2008).?Effective resource allocation in a queue: How much?control is necessary?. In 2008 46th Annual Allerton?Conference on Communication Control and Computing,?IEEE, pp. 508-515. 

  20. Jang, M.H., and Cha, H.S., (2005). "A Method of Resource?Leveling by Scheduling Resource Delivery and Use."?Journal of the Proceedings of the Korean Institute of?Building Construction Conference, pp. 83-90. 

  21. Jeong, C.U., Moon, Y.J., and Hwang, Y.H. (2021). "Analysis?for daily food delivery and consumption trends in the?Post-Covid-19 era through big data." Journal of the?Korea Society of Computer and Information, 26(1), pp.?231-238. 

  22. Kim, H.J., Yoo, M.Y., Kim, J.J., and Choi, C.S. (2017).?"Performance Analysis of BIM Labor using Case?Analysis." Journal of KIBIM, 7(3), pp. 31-39. 

  23. Kim, J.W., Ham, N.H, and Kim, J.J. (2021). "Quantitative?Analysis of Waiting Length and Waiting Time for?Frame Construction Work Activities Using a Queue?Model; Focusing on Korean Apartment Construction."?Sustainability, 13(7), p. 3778. 

  24. Kim, W.G., Ham, N.H., and Kim, J.J. (2021). "Enhanced?Subcontractors Allocation for Apartment Construction?Project Applying Conceptual 4D Digital Twin?Framework." Sustainability, 13(21), p. 11784. 

  25. Kim, S.T. (2021). "A Study on Optimizing the Space?Planning of a Health Examination Center using?Resources and Queue Management Simulation?Technology." Journal of the Korean Institute of Spatial?Design, 16(5), pp. 381-394. 

  26. Korea Consumer Agency, (2016). "Drive-Thru Safety?Survey" pp. 1-33. 

  27. Lee, H.J., Kim, D.W., Cho, H.H., and Kang, K.I. (2008).?"Development of the model using queueing theory?for lifting planning in tall buildings." Proceedings of?KICEM Annual Conference, KICEM, 8, pp. 628-633. 

  28. Lim, M.R., and Ryu, G.H. (2022). "Expansion of coffee?shop untact service and research on delivery service-Focusing on coffee delivery keywords that utilize big?data." The Journal of the Convergence on Culture?Technology, 8(3), pp. 183-189. 

  29. Nair, R.K., Sinha, R., Crasto, S.G., Kian, K.W., Kee, D.M. H.,?Abdullah, S.A.B., and Ganatra, V. (2021). "The effect of?Starbucks marketing campaigns on consumer buying?behaviour." Asia Pacific Journal of Management and?Education (APJME), 4(1), pp. 72-81. 

  30. Nijkamp, P., and Kourtit, K. (2022). "Place-Specific Corona?Dashboards for Health Policy: Design and Application?of a 'Dutchboard'." Sustainability, 14(2), p. 836. 

  31. Oh, C.H., and Kim, D.S. (2020). "A Study on the Consumer?Awareness of the Drive-Thru in Coffee Shop." The?Journal of the Korea Contents Association, 20(9), pp.?380-388. 

  32. SON, S.H., and KO, D.S. (2022). "Improvement on Policy?of Traffic Generation Charge." Korean Society of?Transportation, 19(3), pp. 6-11. 

  33. Ting, N.R., Sufahani, S.F., and Fahmy-Abdullah, M. (2022).?"Enhancing the Queuing Management System in?Malaysian Public Hospital." In Proceedings of the Third?International Conference on Trends in Computational?and Cognitive Engineering, Springer, Singapore, pp.?329-339. 

  34. Urban Traffic Improvement Promotion Act (2021). Article 1. 

  35. Wee, K.S., Noh, S.H., Ham, N.H., and Kim, J.J. (2021).?"A study on the Improvement of the Large-scale?Apartment Foundation Concrete Pouring Work in South?Korea Resource Management using the Queing Model."?Journal of the Architectural Institute of Korea, 37(9),?pp. 227-235. 

  36. Weiss, E.N., and Tucker, C. (2018). "Queue management:?Elimination, expectation, and enhancement." Business?Horizons, 61(5), pp. 671-678. 

  37. Whitenack, L., and Mahabir, R. (2022). "A tool for?optimizing the efficiency of drive-thru services." In?2022 Systems and Information Engineering Design?Symposium (SIEDS), IEEE, pp. 151-156. 

  38. Wibowo, D.R., Hergiyan, S., Zaman, A.N., and Lestari, F.,?(2021). Simulation Analysis of Cashier Service Queue?System at a Supermarket. 

  39. Zhang, X., and Ahmed, R.R. (2022). "A queuing system for?inert construction waste management on a reverse?logistics network." Automation in Construction, 137, p.?104221. 

  40. Zhong, Y., Chen, Z., Zhou, Z., and Hu, H. (2018). "Uncertainty?analysis and resource allocation in construction project?management." Engineering Management Journal, 30(4),?pp. 293-305.? 

저자의 다른 논문 :

섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로