[논문]요양보호사의 노인인권의식과 서비스 질에 대한 인식 수준의 관련성: 인권교육 조절효과 중심으로

정은심; 서영준; 원영주; 허민희; 노진원

doi:10.4332/kjhpa.2023.33.3.311

요양보호사의 노인인권의식과 서비스 질에 대한 인식 수준의 관련성: 인권교육 조절효과 중심으로
Association between Caregiver's Awareness of Human Rights and Quality of Service: Focused on Human Right Education 원문보기

Health policy and management = 보건행정학회지, v.33 no.3, 2023년, pp.311 - 324

정은심 (국민건강보험공단) , 서영준 (연세대학교 소프트웨어디지털헬스케어융합대학 보건행정학부) , 원영주 (연세대학교 소프트웨어디지털헬스케어융합대학 보건행정학부) , 허민희 (연세대학교 일반대학원 보건행정학과) , 노진원 (연세대학교 소프트웨어디지털헬스케어융합대학 보건행정학부)

Abstract ▼ AI-Helper

Background: Long-term care insurance for the elderly has been stably established along with the quantitative expansion of long-term care facilities. Indeed, the need for a paradigm about human rights-based service approach is being raised throughout society from a service perspective. Therefore, this study aimed to analyze the association between elderly human rights awareness and quality of service by considering human rights education as a moderate variable. Methods: This study conducted surveys with 138 caregivers working in long-term care facilities located in Seoul and Gangwon. General characteristics, awareness of human rights, and the level of service quality were examined using descriptive statistics, frequency analysis, and correlation analysis. And multi-variable linear regression with a hierarchical framework was employed. These analyses were performed using IBM SPSS ver. 25.0. Results: Of the 138 caregivers, 97.1% were female, 87.7% were more than 50 years old, and most of their education level was high-school graduates. Their length of employment ranged from more than 5 years to less than 10 years. The level of awareness regarding elderly human rights of the elderly was below normal (mean=2.21), but the quality of service was high (mean=4.21), and the need for human rights education was also high (mean=4.28). Among the general characteristics, the length of employment was significantly associated with awareness of elderly human rights. Moreover, political rights awareness, included as sub-domains of human rights, was positively associated with quality of service. However, the moderating variable, human rights education, was not significantly associated with the quality of service. Conclusion: In this study, human rights education, as a moderating variable, did not have a statistically significant effect on caregivers' human rights awareness in relation to service quality. This finding is inconsistent with previous research results. These results can be explained by the fact that the frequency of education in long-term care facilities was a significant factor in the practice of protecting the human rights of the elderly. Therefore ongoing encouragement for the frequency of current human rights education and improvements in the educational approach appear to be necessary. In addition, these findings reveal the need for strength of education policies and effective in-depth research about human rights and quality of service to respect the human rights of the elderly.

주제어

표/그림 (7)

그림 Figure 1. Research framework.
표 Table 1. General characteristics of participants, awareness and status of human rights education (N=138)
표 Table 2. Level of awareness of human rights, and quality of service
표 Table 3. Difference in awareness of human rights, and level of service quality by general characteristics (N=138)
표 Table 3. Continued
표 Table 4. The correlation between variables
표 Table 5. Association between awareness of human rights and level of service quality

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