[논문]장애인활동지원사의 소명의식과 서비스 질의 관계에서 자기효능감의 매개효과

이소윤; 권영채

doi:10.17703/jcct.2023.9.6.657

장애인활동지원사의 소명의식과 서비스 질의 관계에서 자기효능감의 매개효과
The Mediating Effect of Self-efficacy in the Relationship between Sense of Calling and Service Quality of Personal Assistants for People with Disabilities 원문보기

Journal of the convergence on culture technology : JCCT = 문화기술의 융합, v.9 no.6, 2023년, pp.657 - 665

이소윤 (가야대학교 사회복지상담학과) , 권영채 (가야대학교 간호학과)

초록
AI-Helper

본 연구는 장애인활동지원사의 소명의식과 서비스 질의 관계에서 자기효능감의 매개효과를 살펴보고자 하였다. 연구대상은 경상남도 K시 장애인활동지원기관 4개소에 소속되어 활동하고 있는 장애인활동지원사이고, 총 308부의 설문지가 최종 분석에 사용되었다. 자료수집은 2023년 3월 13일부터 4월 28일까지이며, 수집된 자료는 SPSS 24.0을 이용하여 분석하였다. 본 연구의 결과는 다음과 같다. 첫째, 장애인활동지원사의 소명의식, 자기효능감, 서비스 질간의 상관관계를 분석한 결과, 모든 하위변인에서 정적 상관이 있는 것으로 나타났다. 둘째, 소명의식과 서비스 질의 관계에서 자기효능감은 부분 매개효과가 있는 것으로 나타났다. 그리고 소명의식의 하위요인인 친사회적 지향과 서비스질의 관계에서 자기효능감은 부분 매개효과가 있는 것으로 나타났다. 이러한 결과는 장애인 활동지원사의 서비스 질을 높이기 위해서는 소명의식과 자기효능감을 높일 필요가 있음을 시사하고, 이에 대한 제언을 하였다.

Abstract ▼ AI-Helper

Purpose : The purpose of this study is to examine the mediating effect of self-efficacy in the relationship between sense of calling and service quality of personal assistants for people with disabilities. The subjects of this study were personal assistants for people with disabilities belonging to four disability activity support organizations in K-city, Gyeongsangnam-do, and a total of 308 questionnaires were used for the final analysis. The dsta were collected from March 13, 2023 to to April 28, 2023. The collected data were analyzed by frequency analysis, Pearson's coefficents, Baron & Kenny multiple regression analysis using SPSS WIN 24.0. The results of this study are as follows. First, as a result of analyzing the correlation between sense of calling, self-efficacy, and service quality of personal assistants for people with disabilities, it was found that there was a positive correlation in all sub-variables. Second, in the relationship between sense of calling and service quality, self-efficacy was found to have a partial mediating effect. And self-efficacy was found to have a partial mediating effect in the relationship between prosocial orientation, which are sub-factors of sense of calling, and service quality. These results suggest that it is necessary to increase sense of calling and self-efficacy in order to improve the service quality of personal assistants for people with disabilities, and suggestions are made.

주제어

표/그림 (6)

표 표 1. 연구대상자의 일반적 특성 Table 1. General Characteristics of Subjects (N=308)
표 표 2. 소명의식, 자기효능감, 서비스질의 평균과 표준편차 Table 2. Degree of Sense of calling, Self-efficacy, quality of service (N=308)
그림 그림 1. 소명의식전체와 서비스질의 관계에서 자기 효능감의 부분 매개모형 Figure 1 A partial mediation model of self-efficacy in the relationship between calling and service quality
표 표 3. 주요변인들간의 상관관계 Table 3. Correlation with major variables
그림 그림2. 소명의식 하위요인과 서비스 질의 관계에서 자기효능감의 부분 매개모형 Figure 2 A Partial Mediating Model of Self-Efficacy in the Relationship between the Sub-Factors of Calling and Service Quality
표 표 4. 소명의식 하위요인과 서비스 질의 관계에서 자기효능감의 매개효과 Table 4. The mediating effect of self-efficacy in the relationship between the sub-factors of calling and service quality

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