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항공사 객실승무원에게 요구되는 역량에 대한 객실승무원들의 주관적 인식 유형 연구
A Study on the Subjective Perception Types of the Competencies Required of Airline Cabin Crew Members

Journal of the convergence on culture technology : JCCT = 문화기술의 융합, v.10 no.2, 2024년, pp.257 - 266  

박혜정 (수원과학대학교 항공관광과) ,  박현빈 (경희대학교 관광학과) ,  이연숙 (중원대학교 항공서비스학과)

초록
AI-Helper 아이콘AI-Helper

본 연구는 항공사 객실승무원에게 요구되는 역량을 파악하기 위해 객실승무원들의 주관적 인식 유형과 유형별 특성을 Q-방법론을 활용하여 분석하였다. 33개의 Q-표본과 33명의 P-표본을 대상으로 하여 Ken-Q Analysis 프로그램으로 분석한 결과, '체력 및 외모적 자질 중시형', '직무수행능력 중시형', '의사소통능력 중시형', '직업정신 중시형' 등 4가지 유형을 확인하였다. 대부분의 유형에서 체력적인 요소, 비상상황 대처능력, 업무 책임감의 중요성에 대해 높은 동의를 나타내었다. 연구 결과의 유형별 특성을 기초자료로 항공사 교육훈련 및 항공서비스 전공 학과의 효과적인 교육과정 개발에 활용할 수 있을 것이며, 객실승무원을 희망하는 취업 준비생에게 직무 이해를 돕고 필요한 역량을 함양할 수 있는 참조자료가 될 수 있을 것이다.

Abstract ▼ AI-Helper 아이콘AI-Helper

This study analyzed the characteristics of each type of subjective perception of cabin crew by applying Q-methodology to understand the competencies required of airline cabin crew. As a result of analyzing 33 Q-samples and 33 P-samples using the Ken-Q Analysis program, four types were identified: "P...

주제어

#항공사 객실승무원   #객실승무원 역량   #Q-방법론  

표/그림 (12)

참고문헌 (44)

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