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서비스직 근로자의 고객응대업무와 프리젠티즘: 상사 지지의 조절효과
Exploring Interaction between Interactive Services and Presenteeism of Korean Service Workers: The Moderating Effects of Supervisor Support

한국직업건강간호학회지 = Korean journal of occupational health nursing, v.33 no.2, 2024년, pp.74 - 82  

이복임 (울산대학교 간호학과)

Abstract ▼ AI-Helper 아이콘AI-Helper

Purpose: This study delves into the relationship between interactive services and presenteeism among Korean service workers, aiming to discern the moderating effects of supervisor support on the relationship. Methods: Utilizing secondary data from the sixth Korean Working Conditions Survey, involvin...

주제어

#근로자   #프리젠티즘   #사회적 지지   #조절변수  

표/그림 (4)

AI 본문요약
AI-Helper 아이콘 AI-Helper

문제 정의

  • 본 연구는 서비스직 근로자의 고객응대업무가 프리젠티즘과 어떠한 관계가 있는지, 또 그 관계에서 상사 지지가 어떻게 작용하는지를 확인하기 위해 우리나라 대표 표본으로 실시된 근로환경조사(KWCS)의 원시자료를 이용하여 분석을 실시하였다.
  • 본 연구는 우리나라 대표 표본을 대상으로 한 근로환경조사(KWCS)자료를 이용하여 서비스직 근로자의 고객응대업무와 프리젠티즘의 관계에서 상사 지지가 어떻게 작용하는가를 확인하고자 시행되었다. 주요 연구결과는 첫째, 연구대상 서비스직 근로자의 프리젠티즘 경험률은 10.
본문요약 정보가 도움이 되었나요?

참고문헌 (28)

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  5. Danquah, E., & Asiamah, N. (2022). Associations between physical work environment, workplace support for health, and presenteeism: a COVID？19 context. International Archives of Occupational and Environmental Health, 95, 1807-1816.？https://doi.org/10.1007/s00420-022-01877-1？ 

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  10. Jung, S. W., Lee, J. H., & Lee, K. J. (2020). Assessing the association？between emotional labor and presenteeism among nurses in？Korea: Cross-sectional study using the 4th Korean Working？Conditions Survey. Safety and Health at Work, 11, 103-108.？https://doi.org/10.1016/j.shaw.2019.12.002？ 

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  11. Khairy, H. Z. (2020). Presenteeism of hotel employees: Interaction？effects of job stress and emotional labor. Journal of the Faculty of？Tourism and Hotels-University of Sadat City, 4(1/2), 15-36.？ 

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  14. Lee, S. H. (2019). The study on the moderating effect of social support on the relationship between emotional labor and job burnout of golf caddies. The Korean Journal of Sport, 17(4), 405-416.？ 

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  16. Lu, L., & Cooper, C. L. (2022). Sickness presenteeism as a link between long working hours and employees' outcomes: Intrinsic？and extrinsic motivators as resources. International Journal of？Environmental Research and Public Health, 19, 2179.？https://doi.org/10.3390/ijerph19042179？ 

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  18. Ministry of Employment and Labor. (2023). Overview on establishment status. Sejong: Author.？ 

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  24. Sanderson, K., & Cocker, F. (2013). Presenteeism-implications and？health risks. Australian Family Physician, 42(4), 172-175.？ 

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  25. Statistics Korea. (2024). Economically active population survey. Retrieved April 10, 2024, from？https://kosis.kr/statHtml/statHtml.do?orgId101&tblIdDT_1DE7112&conn_pathI3？ 

  26. Yang, T., Shen, Y. M., Zhu, M., Liu, Y., Deng, J., Chen, Q., et al.？(2016). Effects of co-worker and supervisor support on job？stress and presenteeism in an aging workforce: A structural？equation modelling approach. International Journal of Environmental Research and Public Health, 13, 72.？https://doi.org/10.3390/ijerph13010072？ 

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  27. Yeom, Y. H., Koo, D. H., & Jang, J. S. (2022). The effect of emotional？labor on job satisfaction of Busan intelligence police: Focusing？on the mediating effect of supervisor support. Journal of Korean？Public Police and Security Studies, 19(3), 135-158.？https://doi.org/10.25023/kapsa.19.3.2022.8.135？ 

    crossref

  28. Zhang, J., Wang, S., Wang, W., Shan, G., Guo, S., & Li, Y. (2020).？Nurses' job insecurity and emotional exhaustion: The mediating effect of presenteeism and the moderating effect of supervisor support. Frontiers in Psychology, 11, 2239.？https://doi.org/10.3389/fpsyg.2020.02239 

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