Gordon, Rachael
(Corresponding author. Tel.: +33 1698878767.)
,
Kirwan, Barry
(EUROCONTROL Experimental Centre, BP 15, Bretigny-sur-Orge F-91222, France)
,
Perrin, Eric
(EUROCONTROL Experimental Centre, BP 15, Bretigny-sur-Orge F-91222, France)
AbstractThis paper describes two safety surveys carried out in an Air Traffic Management Research and Development centre (EUROCONTROL Experimental Centre). The paper discusses the differences and similarities between the two tools with regard to their development, the method of conducting the survey...
AbstractThis paper describes two safety surveys carried out in an Air Traffic Management Research and Development centre (EUROCONTROL Experimental Centre). The paper discusses the differences and similarities between the two tools with regard to their development, the method of conducting the surveys, the results and their implications. It has been estimated that about 50%1EUROCONTROL, 2003. Review of Root Causes of Accidents Due to Design. EEC Note 2003/14. http://www.eurocontrol.int/eec/public/standard_page/2004_note_14.html.1 to 60%2HSE, 1995. Out of control. Why control systems go wrong and how to prevent failure. HSG238 2nd Edition Sudbury, Sutton, UK.2 of accidents and incidents appear to have their roots in the design and development process, and since this is the core business of the EEC, it was deemed necessary to investigate the maturity of safety at the EEC. The challenge for the EUROCONTROL Experimental Centre (EEC) was to develop a tool that is relevant to a research and development environment with the objectives of (i) identifying areas of weakness in the safety culture of the organization (ii) helping in developing a Safety Management System. The first objective was addressed by developing a Safety Culture Survey (SCS) tool and surveying the EEC (March, 2003). The second objective was addressed by customizing an existing (SMS) survey tool (RD) for the R&D environment. The SCS is based on traditional measures adapted to ATM and then to R&D, and the River Diagram (RD) is more of a safety management survey, adapted from other industries and already applied to HQ (EUROCONTROL Head Quarters) to examine their commitment to safety. Nevertheless, the two surveys have been compared to see where they agree and where they ‘dissociate’. Overall, the SCS has a broader focus on “softer issues”, i.e. more complex issues of ‘trust in management’. Diagnostically, the River Diagram survey helps the practitioner develop SMS implementation plans more readily than the Safety Culture survey.
AbstractThis paper describes two safety surveys carried out in an Air Traffic Management Research and Development centre (EUROCONTROL Experimental Centre). The paper discusses the differences and similarities between the two tools with regard to their development, the method of conducting the surveys, the results and their implications. It has been estimated that about 50%1EUROCONTROL, 2003. Review of Root Causes of Accidents Due to Design. EEC Note 2003/14. http://www.eurocontrol.int/eec/public/standard_page/2004_note_14.html.1 to 60%2HSE, 1995. Out of control. Why control systems go wrong and how to prevent failure. HSG238 2nd Edition Sudbury, Sutton, UK.2 of accidents and incidents appear to have their roots in the design and development process, and since this is the core business of the EEC, it was deemed necessary to investigate the maturity of safety at the EEC. The challenge for the EUROCONTROL Experimental Centre (EEC) was to develop a tool that is relevant to a research and development environment with the objectives of (i) identifying areas of weakness in the safety culture of the organization (ii) helping in developing a Safety Management System. The first objective was addressed by developing a Safety Culture Survey (SCS) tool and surveying the EEC (March, 2003). The second objective was addressed by customizing an existing (SMS) survey tool (RD) for the R&D environment. The SCS is based on traditional measures adapted to ATM and then to R&D, and the River Diagram (RD) is more of a safety management survey, adapted from other industries and already applied to HQ (EUROCONTROL Head Quarters) to examine their commitment to safety. Nevertheless, the two surveys have been compared to see where they agree and where they ‘dissociate’. Overall, the SCS has a broader focus on “softer issues”, i.e. more complex issues of ‘trust in management’. Diagnostically, the River Diagram survey helps the practitioner develop SMS implementation plans more readily than the Safety Culture survey.
참고문헌 (12)
BSI, 2000. ISO 9001 Quality Management Systems - Guidelines for Performance Improvement, London.
EUROCONTROL, 2003. Review of Root Causes of Accidents Due to Design. EEC Note 2003/14. <http://www.eurocontrol.int/eec/public/standard_page/2004_note_14.html>.
Fleming, M., 1999. Safety Culture Maturity Model. UK HSE Offshore Technology Report OTO 2000/049. HSE Books, Norwich.
Gordon, R. 2002. Causes of accidents: safety culture surveys versus accident analysis. The contribution of human factors to incidents in the offshore oil industry: development of a human factors investigation tool. PhD thesis, University of Aberdeen (Chapter 5).
HSE, 1995. Out of control. Why control systems go wrong and how to prevent failure. HSG238, second ed. Sudbury, Sutton, UK.
Kirwan, B., Perrin, E., 2004. Imagining Safety in European Air Traffic Management. In: Mondelo, P.R., Mattila, M., Karwowski, W., Hale, A.R. (Eds.). Third International Conference on Occupational Risk Prevention, ORP 2004, Santiago, Spain, June 2-4. ISBN 84-933328-2-8.
NATS, 2002. The Safety Culture Assessment Framework for UK National Air Traffic Services.
Nickelby, 2002. Framework for Assessing Human Factor Capability. UK HSE Offshore Technology Report OTO 2002/016. HSE Books, Norwich.
Reason 1997 Managing the Risks of Organisational Accidents
10.1115/OMAE2002-28421 Sharp, J.V., Strutt, J.E., Busby, J. Terry, E. (2002) Measurement of organisational maturity in designing safe offshore installations. In: Proceedings of 21st International Conference on Offshore Mechanics and Arctic Engineering, June 23-28, Oslo, Norway.
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