초록

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Abstract ▼ AI-Helper

The purpose of this paper is to examine the current status of multicultural service in Korea and to provide service suggestions, focusing on the Multicultural Family Support Center(MFSC). The analysis has been proceeded from two perspectives, service customer (multicultural families) and service pro...

The purpose of this paper is to examine the current status of multicultural service in Korea and to provide service suggestions, focusing on the Multicultural Family Support Center(MFSC). The analysis has been proceeded from two perspectives, service customer (multicultural families) and service provider (the multicultural support center). From the service customer perspective, the research result shows several problems which are the low level of accessability of multicultural families, the lack of considering diversity of their demands. From the service provider perspective, it is found that there are several reasons to hinder the effectiveness of the multicultural service. Programs provided in MFSC are not successful in inducing participation of multicultural families and MFSC is not only slow but also incomprehensive in providing relevant services. Furthermore, it does not also have an adequate system of managing follow-up services to them. Based on these findings, the paper suggests the following service directions, providing customer-tailed services, improving the accessibility of multicultural families, systematic provision of visiting education services, diversifying program operation.

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