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NTIS 바로가기Journal of air transport management, v.42, 2015년, pp.239 - 248
Basfirinci, C. , Mitra, A.
This paper examines the service quality attributes of airlines with regard to their effect on customer satisfaction in a cross-cultural context. The applicability of a modified Servqual instrument as a means of measuring customers' perceptions and expectations is explored using respondents from USA ...
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