간호·간병통합서비스병동과 일반병동 간호사의 감정노동, 직무스트레스 및 간호업무수행 Comparing the Emotional Labor, Job stress and Nursing Performance of Nurses between Integrated Nursing and Care Service Ward and General Ward원문보기
본 연구의 목적은 간호·간병통합서비스병동과 일반병동 간호사의 감정노동, 직무스트레스 및 간호업무수행을 비교분석하고 상관관계를 알아봄으로써 궁극적으로 간호·간병통합서비스병동 간호사의 감정노동과 직무스트레스를 감소시키고 간호업무수행의 효율성을 향상시킬 수 있는 기초자료를 제공하고자 하였다. 본 연구는 2016년 8월 17일부터 9월 10일까지 간호·간병통합서비스를 실시중인 지역 3곳에 위치한 4개의 병원에 근무 중인 간호사를 대상으로 간호·간병통합서비스병동 간호사 72명, 일반병동 79명, 총 151명의 자료를 최종 분석하였다. 감정노동은 Morris와 ...
본 연구의 목적은 간호·간병통합서비스병동과 일반병동 간호사의 감정노동, 직무스트레스 및 간호업무수행을 비교분석하고 상관관계를 알아봄으로써 궁극적으로 간호·간병통합서비스병동 간호사의 감정노동과 직무스트레스를 감소시키고 간호업무수행의 효율성을 향상시킬 수 있는 기초자료를 제공하고자 하였다. 본 연구는 2016년 8월 17일부터 9월 10일까지 간호·간병통합서비스를 실시중인 지역 3곳에 위치한 4개의 병원에 근무 중인 간호사를 대상으로 간호·간병통합서비스병동 간호사 72명, 일반병동 79명, 총 151명의 자료를 최종 분석하였다. 감정노동은 Morris와 Feldman(1996)의 도구를 수정·보완한 김민주(1998)의 도구, 직무스트레스는 김매자와 구미옥(1984)의 도구를 수정·보완한 최은정(2010)의 도구, 간호업무수행은 고유경, 이태화와 임지영(2007)의 도구를 사용하였다. 수집된 자료는 SPSSWIN 22.0 프로그램을 이용하여 빈도, 백분율, 최소값, 최대값, 평균, 평균평점, 표준편차, χ2 test, t-test, ANOVA, Scheffé test, Pearson's correlation coefficient를 시행하였다. 본 연구의 결과는 다음과 같다. 대상자의 감정노동, 직무스트레스 및 간호업무수행을 분석한 결과 간호·간병통합서비스병동 간호사의 감정노동은 5점 만점 중 평균 3.42점, 직무스트레스는 5점 만점 중 평균 3.55점, 간호업무수행은 5점 만점 중 평균 3.33점이었다. 일반병동 간호사의 감정노동은 5점 만점 중 평균 3.37점, 직무스트레스는 5점 만점 중 평균 3.54점, 간호업무수행은 5점 만점 중 평균 3.32점이었다. 대상자의 일반적 특성에 따른 감정노동과 직무스트레스는 간호·간병통합서비스 병동과 일반병동 모두 통계적으로 유의한 차이가 없었으며 간호·간병통합서비스병동 간호사의 연령에 따라 간호업무수행정도가 통계적으로 유의한 차이가 있었다. 대상자의 감정노동, 직무스트레스 및 간호업무수행 간의 상관관계에서 간호·간병통합서비스병동 간호사의 감정노동과 직무스트레스 간에 통계적으로 유의한 정의 상관관계가 나타났고, 직무스트레스와 간호업무수행 간에도 통계적으로 유의한 정의 상관관계가 나타났다. 그리고 감정노동과 간호업무수행 간에 통계적으로 유의한 정의 상관관계가 나타났다. 일반병동 간호사는 감정노동과 직무스트레스 간에 통계적으로 유의한 정의 상관관계가 나타났고, 직무스트레스와 간호업무수행 간에 통계적으로 유의한 정의 상관관계가 나타났다. 따라서 간호사의 근무 만족도를 향상시키고 간호·간병통합서비스를 활성화하기 위해서는 간호사의 감정노동, 직무스트레스, 간호업무수행 등을 고려하여 다양한 중재전략을 개발하여야 할 것이다.
본 연구의 목적은 간호·간병통합서비스병동과 일반병동 간호사의 감정노동, 직무스트레스 및 간호업무수행을 비교분석하고 상관관계를 알아봄으로써 궁극적으로 간호·간병통합서비스병동 간호사의 감정노동과 직무스트레스를 감소시키고 간호업무수행의 효율성을 향상시킬 수 있는 기초자료를 제공하고자 하였다. 본 연구는 2016년 8월 17일부터 9월 10일까지 간호·간병통합서비스를 실시중인 지역 3곳에 위치한 4개의 병원에 근무 중인 간호사를 대상으로 간호·간병통합서비스병동 간호사 72명, 일반병동 79명, 총 151명의 자료를 최종 분석하였다. 감정노동은 Morris와 Feldman(1996)의 도구를 수정·보완한 김민주(1998)의 도구, 직무스트레스는 김매자와 구미옥(1984)의 도구를 수정·보완한 최은정(2010)의 도구, 간호업무수행은 고유경, 이태화와 임지영(2007)의 도구를 사용하였다. 수집된 자료는 SPSS WIN 22.0 프로그램을 이용하여 빈도, 백분율, 최소값, 최대값, 평균, 평균평점, 표준편차, χ2 test, t-test, ANOVA, Scheffé test, Pearson's correlation coefficient를 시행하였다. 본 연구의 결과는 다음과 같다. 대상자의 감정노동, 직무스트레스 및 간호업무수행을 분석한 결과 간호·간병통합서비스병동 간호사의 감정노동은 5점 만점 중 평균 3.42점, 직무스트레스는 5점 만점 중 평균 3.55점, 간호업무수행은 5점 만점 중 평균 3.33점이었다. 일반병동 간호사의 감정노동은 5점 만점 중 평균 3.37점, 직무스트레스는 5점 만점 중 평균 3.54점, 간호업무수행은 5점 만점 중 평균 3.32점이었다. 대상자의 일반적 특성에 따른 감정노동과 직무스트레스는 간호·간병통합서비스 병동과 일반병동 모두 통계적으로 유의한 차이가 없었으며 간호·간병통합서비스병동 간호사의 연령에 따라 간호업무수행정도가 통계적으로 유의한 차이가 있었다. 대상자의 감정노동, 직무스트레스 및 간호업무수행 간의 상관관계에서 간호·간병통합서비스병동 간호사의 감정노동과 직무스트레스 간에 통계적으로 유의한 정의 상관관계가 나타났고, 직무스트레스와 간호업무수행 간에도 통계적으로 유의한 정의 상관관계가 나타났다. 그리고 감정노동과 간호업무수행 간에 통계적으로 유의한 정의 상관관계가 나타났다. 일반병동 간호사는 감정노동과 직무스트레스 간에 통계적으로 유의한 정의 상관관계가 나타났고, 직무스트레스와 간호업무수행 간에 통계적으로 유의한 정의 상관관계가 나타났다. 따라서 간호사의 근무 만족도를 향상시키고 간호·간병통합서비스를 활성화하기 위해서는 간호사의 감정노동, 직무스트레스, 간호업무수행 등을 고려하여 다양한 중재전략을 개발하여야 할 것이다.
This study aims ultimately to reduce emotional labor and job stress and to improve the efficiency of nursing practice by comparing and analyzing emotional labor, job stress, and nursing performance of nurses in integrated nursing and care service ward and nurses in general ward and looking at the co...
This study aims ultimately to reduce emotional labor and job stress and to improve the efficiency of nursing practice by comparing and analyzing emotional labor, job stress, and nursing performance of nurses in integrated nursing and care service ward and nurses in general ward and looking at the correlation. The subjects of this study were nurses working in four hospitals in three regions where that integrated nursing and care services are being provided. A total of 170 copies were distributed in consideration of the dropout rate and the collected 151 data were finally analyzed. The collected data were analyzed by frequency, percentage, χ2 test, t-test, ANOVA, Scheffé test, and Pearson's correlation coefficient using the SPSS WIN 22.0 program. The results of this study are as follows. 1. Analysis results of emotional labor, job stress, and nursing performance of nurses in integrated nursing and care service ward and nurses in general ward showed that in case of nurses in integrated nursing and care services ward, emotional labor was an average of 3.42 out of 5, job stress was an average of 3.55 out of 5, and nursing performance was an average of 3.33 out of 5. In case of nurses in general ward, emotional labor was an average of 3.37 points out of 5 and job stress was an average of 3.54 out of 5 points. Nursing performance was an average of 3.32 out of 5. However, there was no statistically significant difference. 2. The statistically significant areas in terms of differences between the nurses in integrated nursing and care service ward and the nurses in general ward according to general characteristics were the age of nurses in integrated nursing and care service ward. 3. Analysis result of correlation in emotional labor, job stress, and nursing performance of nurses in integrated nursing and care service ward and nurses in general ward showed that there was a statistically significant positive correlation between emotional labor and job stress in the integrated nursing and care service ward and there was also a statistically significant positive correlation between nursing performance and emotional labor. There was a statistically significant positive correlation between nursing job stress and performance as well. There was a statistically significant positive correlation between emotional labor and job stress in the nurses in general ward, and also a statistically significant positive correlation between nursing job stress and performance. However, there was no statistically significant correlation between nursing emotional labor and performance. When summarizing study results above, it has derived the result that the higher the emotional labor of nurses in integrated nursing and care service ward and nurses in general ward, the higher the job stress and the higher the degrees of nursing performance, the higher the job stress. Also, it was found that the higher the nursing performance of the nurses in integrated nursing and care service ward, the higher the emotional labor. Therefore, if establishing an institutional plan to carry out an efficient nursing work while reducing emotional labor and job stress of nurses in integrated nursing and care service ward and general ward and increasing the efficiency of nursing work by paying an intensive attention to minimizing the emotional labor that nurses in integrated nursing and care service ward are experiencing while they provide nursing service, it is considered that quality nursing and care services will be provided and ultimately, the operation of integrated nursing and care service can be made more smoothly.
This study aims ultimately to reduce emotional labor and job stress and to improve the efficiency of nursing practice by comparing and analyzing emotional labor, job stress, and nursing performance of nurses in integrated nursing and care service ward and nurses in general ward and looking at the correlation. The subjects of this study were nurses working in four hospitals in three regions where that integrated nursing and care services are being provided. A total of 170 copies were distributed in consideration of the dropout rate and the collected 151 data were finally analyzed. The collected data were analyzed by frequency, percentage, χ2 test, t-test, ANOVA, Scheffé test, and Pearson's correlation coefficient using the SPSS WIN 22.0 program. The results of this study are as follows. 1. Analysis results of emotional labor, job stress, and nursing performance of nurses in integrated nursing and care service ward and nurses in general ward showed that in case of nurses in integrated nursing and care services ward, emotional labor was an average of 3.42 out of 5, job stress was an average of 3.55 out of 5, and nursing performance was an average of 3.33 out of 5. In case of nurses in general ward, emotional labor was an average of 3.37 points out of 5 and job stress was an average of 3.54 out of 5 points. Nursing performance was an average of 3.32 out of 5. However, there was no statistically significant difference. 2. The statistically significant areas in terms of differences between the nurses in integrated nursing and care service ward and the nurses in general ward according to general characteristics were the age of nurses in integrated nursing and care service ward. 3. Analysis result of correlation in emotional labor, job stress, and nursing performance of nurses in integrated nursing and care service ward and nurses in general ward showed that there was a statistically significant positive correlation between emotional labor and job stress in the integrated nursing and care service ward and there was also a statistically significant positive correlation between nursing performance and emotional labor. There was a statistically significant positive correlation between nursing job stress and performance as well. There was a statistically significant positive correlation between emotional labor and job stress in the nurses in general ward, and also a statistically significant positive correlation between nursing job stress and performance. However, there was no statistically significant correlation between nursing emotional labor and performance. When summarizing study results above, it has derived the result that the higher the emotional labor of nurses in integrated nursing and care service ward and nurses in general ward, the higher the job stress and the higher the degrees of nursing performance, the higher the job stress. Also, it was found that the higher the nursing performance of the nurses in integrated nursing and care service ward, the higher the emotional labor. Therefore, if establishing an institutional plan to carry out an efficient nursing work while reducing emotional labor and job stress of nurses in integrated nursing and care service ward and general ward and increasing the efficiency of nursing work by paying an intensive attention to minimizing the emotional labor that nurses in integrated nursing and care service ward are experiencing while they provide nursing service, it is considered that quality nursing and care services will be provided and ultimately, the operation of integrated nursing and care service can be made more smoothly.
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