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NTIS 바로가기品質經營學會誌 = Journal of Korean society for quality management, v.31 no.3, 2003년, pp.98 - 113
임정훈 , 민대기 (포항공과대학교 기계산업공학부) , 김광재 (포항공과대학교 기계산업공학부)
Kano model distinguishes three types of customer requirements, namely, one-dimensional quality, must-be quality, and attractive quality. There are a few methods for classifying a given customer requirement into one of the Kano's quality elements. However, the existing methods have a common limitatio...
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