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NTIS 바로가기한국경영과학회지 = Journal of the Korean Operations Research and Management Science Society, v.29 no.4, 2004년, pp.95 - 116
김형순 (배재대학교 경영대학 경영학과) , 김립인 (배재대학교 경영대학 경영학과)
This study will attempt to build an integrated model of the customer satisfaction process with service encounter in a comprehensive point of view including the expectancy-disconfirmation theory, justice theory, and attribution theory. In addition, this study will attempt to examine the influence of ...
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