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NTIS 바로가기대한안전경영과학회지 = Journal of the Korea safety management & science, v.10 no.1, 2008년, pp.175 - 181
최연홍 (명지대학교 산업시스템공학과) , 정광열 (명지대학교 산업시스템공학과) , 김창은 (명지대학교 산업시스템공학과)
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황복주, 김재열, '이동통신 이용자의 인지 서비스품질과 고객만족, 구매 후 행동간의 관계', 산업경제연구, 2002
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