이 연구의 목적은 대학도서관 이용자가 채팅을 통한 정보봉사 서비스를 이용하는데 있어서 어떠한 요소에 의해 동기화가 이루어지며 또한 어떠한 요소에 의해서 동기화가 방해되는지를 밝혀내고자 하는데 있다. 이러한 연구의 목적을 성취하기 위해, 본 연구는 미국의 플로리다 주립대학에서 문헌정보학을 전공하는 대학원생들을 대상으로 하여 2007년 4월과 5월에 인터뷰를 실시하였다. 인터뷰자료의 분석결과 채팅을 통한 정보봉사서비스를 대학도서관 이용자들이 이용하는데 있어서 다음과 같은 요소들이 동기화 요인으로 작용한다는 사실이 밝혀졌다: 이용의 편리성, 익명성, 서비스를 이용하는데 있어서 비용이 거의 들지 않는다는 점. 한편, 채팅을 통한 정보봉사서비스를 이용하는데 있어서 방해요인으로는 다음과 같은 요소들이 언급되었다: 서비스를 기다리는 시간, 접근성, 인터페이스 디자인, 가상공간에서 자신의 의사를 정확히 표현할 수 없는 불편함.
이 연구의 목적은 대학도서관 이용자가 채팅을 통한 정보봉사 서비스를 이용하는데 있어서 어떠한 요소에 의해 동기화가 이루어지며 또한 어떠한 요소에 의해서 동기화가 방해되는지를 밝혀내고자 하는데 있다. 이러한 연구의 목적을 성취하기 위해, 본 연구는 미국의 플로리다 주립대학에서 문헌정보학을 전공하는 대학원생들을 대상으로 하여 2007년 4월과 5월에 인터뷰를 실시하였다. 인터뷰자료의 분석결과 채팅을 통한 정보봉사서비스를 대학도서관 이용자들이 이용하는데 있어서 다음과 같은 요소들이 동기화 요인으로 작용한다는 사실이 밝혀졌다: 이용의 편리성, 익명성, 서비스를 이용하는데 있어서 비용이 거의 들지 않는다는 점. 한편, 채팅을 통한 정보봉사서비스를 이용하는데 있어서 방해요인으로는 다음과 같은 요소들이 언급되었다: 서비스를 기다리는 시간, 접근성, 인터페이스 디자인, 가상공간에서 자신의 의사를 정확히 표현할 수 없는 불편함.
The Purpose of this study was to discover the factors which motivate academic library users to use chat reference service and which demotivate academic library users to use chat reference service. To achieve the study purposes, this study conducted interview with the selected participants (Informati...
The Purpose of this study was to discover the factors which motivate academic library users to use chat reference service and which demotivate academic library users to use chat reference service. To achieve the study purposes, this study conducted interview with the selected participants (Information Studies graduate students at Florida State University(FSU)) through email in April and May 2007. This study found that 1) convenience, 2) anonymity, and 3) inexpensiveness of the service served as incentives(motivators) for chat reference service consumers to use the service. On the other hand, chat reference service consumers mentioned the following factors as obstacles (demotivators) for using the service: 1) waiting time, 2) accessibility, 3) interface design, and 4) difficulties with expressing themselves in a virtual space.
The Purpose of this study was to discover the factors which motivate academic library users to use chat reference service and which demotivate academic library users to use chat reference service. To achieve the study purposes, this study conducted interview with the selected participants (Information Studies graduate students at Florida State University(FSU)) through email in April and May 2007. This study found that 1) convenience, 2) anonymity, and 3) inexpensiveness of the service served as incentives(motivators) for chat reference service consumers to use the service. On the other hand, chat reference service consumers mentioned the following factors as obstacles (demotivators) for using the service: 1) waiting time, 2) accessibility, 3) interface design, and 4) difficulties with expressing themselves in a virtual space.
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문제 정의
As mentioned above, one of the biggest problems with academic library user studies, including academic library chat reference service user studies, is that there was little research which put an emphasis on academic libraiy user motivation. The aim of this motivation study is to understand the relationships between motives and specific behavior. Therefore, it is necessary to study the academic library user from a motivational point of view in order to understand the fundamentals of user behavior.
The purpose of this study is to discover the factors which motivate academic library users to use chat reference service and which demotivate academic library users to use chat reference service through interviews with academic library chat reference service users. As mentioned above, one of the biggest problems with academic library user studies, including academic library chat reference service user studies, is that there was little research which put an emphasis on academic libraiy user motivation.
가설 설정
2. What do you think are the strong points of the chat reference service, compared with traditional reference service?
3. What do you think are the weak points of the chat reference service, compared with traditional reference service?
제안 방법
at Florida State University(FSU). To select participants of the study, the researcher employed nonprobability sampling technique, in particular judgmental sampling, was adapted. In judgmental sampling, the researcher uses his/her judgment in selecting the participants from the population for study.
대상 데이터
Seventeen students participated in the study during the first data collection period and eight students participated in the study during the second data collection period. A total of 25 students participated in the study.
Seventeen students participated in the study during the first data collection period and eight students participated in the study during the second data collection period. A total of 25 students participated in the study.
The first data collection was held in April 2007 and the second data collection was held in May 2007. Seventeen students participated in the study during the first data collection period and eight students participated in the study during the second data collection period.
The population of this study is academic libraiy chat reference service users and the study population of this study is Information Studies graduate students at Florida State University(FSU). To select participants of the study, the researcher employed nonprobability sampling technique, in particular judgmental sampling, was adapted.
In judgmental sampling, the researcher uses his/her judgment in selecting the participants from the population for study. The selected participants of this study were Information Studies graduate students at Florida State University(FSU) who are registered in three Masters level online classes: LIS 551 l(Management of Information Collection), LIS 5271 (Research Mefliods in Information Studies) in the 2007 spring semester, LIS 5241 (International & Comparative Information) in the 2007 summer semester, and General Information Studies graduate students. The participants were asked to use the chat reference service at FSU libraries(Strozier Library chat reference service or Goldstein Library chat reference service) to ask questions related to their research for assignments or other information needs.
이론/모형
However, in the strictest sense, the method of this study is not a grounded theory approach. As a result, the researcher does not follow the step-by-step procedure of grounded theory.
성능/효과
In conclusion, the characteristics of econven- ience, \ "anonymity", and "inexpensiveness of the service'' served as incentives for chat reference service consumers to use the service. On the other hand, chat reference service consumers mentioned the following factors as obstacles for using the service: 1) waiting time, 2) accessibility, 3) interface design, and 4) difficulties with expressing themselves in a virtual space.
Through these academic library chat reference user motivation studies, we can develop more sophisticated chat reference services. This study found that 1) convenience, 2) anonymity, and 3) inexpensiveness of the service served as incentives for chat reference service consumers to use the service. On the other hand, chat reference service consumers mentioned the following factors as obstacles for using the service: 1) waiting time, 2) accessibility, 3) interface design, and 4) difficulties with expressing themselves in a virtual space.
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