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물류서비스품질의 측정을 위한 척도개발에 관한 연구
Development of the Scale to Measure the Logistics Service Quality 원문보기

品質經營學會誌 = Journal of Korean society for quality management, v.36 no.2, 2008년, pp.45 - 58  

강기두 (숭실대학교 경영학부) ,  안승호 (숭실대학교 경영학부) ,  채명기 (숭실대학교 대학원)

Abstract ▼ AI-Helper 아이콘AI-Helper

The importance of quality logistics service to the enterprises has kept growing considering the fierce competitions. It also asks for the sound definition and the scale explaining the construct of logistics service quality. The current study attempted to identify the construct of logistics service q...

주제어

#Logistics Service   #Service Quality   #Scale Development   #Psychometric Properties  

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