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NTIS 바로가기한국IT서비스학회지 = Journal of Information Technology Services, v.9 no.2, 2010년, pp.73 - 92
E-government refers to the delivery of government information and services online through the Internet or other digital means. Unlike traditional structures, e-government systems are two-way, and available 24 hours a day, seven days a week. The interactive aspects of e-government allow both citizens...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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일반시민을 위한 전자정부 서비스의 특징은 무엇인가? | 오프라인 위주의 전통적 정부서비스 처리방식과는 달리 일반시민을 위한 전자정부 서비스는 양방향 소통이 가능하며 서비스에 따라 하루 24시간 이용이 가능하다(Mossberger et al., 2003; West, 2004). | |
주관적 규범에 관한 예시는 무엇인가? | 주관적 규범은 특정 행동을 취할 것인가에 대한 여부에 대해 자신이 중요하다고 생각하는 주위 사람들의 생각에 대한 인식으로 정의되는데(Fishbein and Ajzen, 1975), 이는 스스로가 그 행동이나 결과에 호감이 가지 않더라도 주변 사람들이 중요하다고 생각하는 것에 의하여 동기부여가 된다는 것이다. 예를 들어, 전자정부 서비스에 별 관심을 갖고 있지 않거나 이용 자체가 부담스럽더라도 주위 사람들이나 교제를 나눈 집단으로부터 서비스 이용에 대한 사회적 압력을 받게 되면 행동이 달라질 수 있다. 주관적 규범은 이처럼 개인이 집단적 규범이나 기대에 부응하고자 하거나 특정집단과 심리적 연관관계를 유지하기 위해, 집단의 규범 가치․행동을 수용할 때 나타나는 영향요인이기도 하다(Bearden and Netemeyer, 1989). | |
주관적 규범이란 무엇인가? | 주관적 규범은 특정 행동을 취할 것인가에 대한 여부에 대해 자신이 중요하다고 생각하는 주위 사람들의 생각에 대한 인식으로 정의되는데(Fishbein and Ajzen, 1975), 이는 스스로가 그 행동이나 결과에 호감이 가지 않더라도 주변 사람들이 중요하다고 생각하는 것에 의하여 동기부여가 된다는 것이다. 예를 들어, 전자정부 서비스에 별 관심을 갖고 있지 않거나 이용 자체가 부담스럽더라도 주위 사람들이나 교제를 나눈 집단으로부터 서비스 이용에 대한 사회적 압력을 받게 되면 행동이 달라질 수 있다. |
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