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NTIS 바로가기한국산학기술학회논문지 = Journal of the Korea Academia-Industrial cooperation Society, v.13 no.11, 2012년, pp.5114 - 5123
박종찬 (광주대학교 관광경영학과) , 신혜숙 (강원대학교 관광학과)
This paper tried to identify the impacts of job stress on burnout and organizational commitment in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 283. The results of this study are as follows: Firstly, dis...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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직무스트레스로 인한 부정적인 영향에는 어떤 것들이 있는가? | 또한 조직 구성원들이 느끼는 직무스트레스는 직무태도에 영향을 미치며, 직무태도는 조직의 유효성과 관련된 조직몰입과 밀접한 상관관계가 있다[9]. 직무스트레스로 인한 부정적인 영향은 구성원의 건강과 직무불만족, 낮은 생산성, 높은 이직률, 낮은 조직몰입 등의 조직적인 문제를 유발시키거나 정신질환, 심장병 등의 역기능을 초래할수 있다. 즉, 직무스트레스는 개인의 성과와 조직의 목표달성에 영향을 미치는 것이다[10]. | |
소진이란 무엇인가? | 소진(burnout)이란 타인과의 접촉이 많은 조직구성원들이 직장생활 중에 쌓이는 만성적인 스트레스에 의해 발생하는 신체적, 정서적, 정신적인 고갈상태를 의미한다[16]. 이러한 소진은 고질적으로 나타나는 정서적 고갈 (emotional exhaustion), 탈인격화(depersonalization), 성취감 저하(low accomplishment) 등의 세 가지 차원으로 구분된다[33]. | |
직무와 관련한 스트레스 요인 중 역할갈등이란 무엇인가? | 직무와 관련한 스트레스 요인은 역할갈등(role conflict), 역할 모호성(role ambiguity), 비동질성 스트레스(dissimilarity stress)로 구분할 수 있다[15]. 역할갈등은 역할 집합 구성원이 역할 수신자에게 상이한 기대를 바랄 때 나타나는 것으로[36], 복수의 상급자의 상이한 명령수행 요구나 모순된 목표달성 요구시 발생될 수 있다[38]. 역할 모호성은 조직에 새롭게 들어오는 신입사원에게 자신의 역할에 대한 충분한 정보를 확보하지 못하기 때문에 주로 발생될 수 있으며, 이는 직무 불만족, 직무성과 부진과 같은 결과를 가져온다[28]. |
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