참고문헌 (26)

1. 고아름, 정은경 (2011). 대학도서관의 디지털 참고정보서비스 가이드라인 개발에 관한 연구. 정보관리연구, 42(2), 23-41. (Ko, Ah-Reum, & Chung, Eun-Kyung (2011). A study on the development of digital reference service guidelines for academic libraries. Journal of Information Management, 42(2), 23-41.) 

2. 국립중앙도서관 (2011). 사서에게 물어보세요 운영매뉴얼. 서울: 국립중앙도서관. (National Library of Korea (2011). Ask a Librarian manual. Seoul: National Library of Korea.) 

3. 김달식 (2006). 대학도서관의 디지털 참고봉사에 관한 연구. 한국도서관.정보학회지, 36(2), 241-262. (Kim, Dar-Sig (2006). The study on digital reference services of university libraries in Korea. Journal of Korean Library and Information Science Society, 36(2), 241-262.) 

4. 김형규 (2000). 대학도서관의 전자게시판 활용에 관한 연구. 석사학위논문, 연세대학교 대학원, 문헌정보학전공. (Kim, Hyoung Kyu (2000). A study of electronic bulletin boards in academic libraries. Unpublished master's thesis, Yonsei University, Seoul, Korea.) 

5. 노옥순 (1995). 참고봉사와 참고정보원. 서울: 이화여자대학교 출판부. (Noh, Ock-Soon (1995). Reference services and sources. Seoul: Ewha Womans University Press.) 

6. 문정순 (1997). 전자우편과 전자게시판을 활용한 대학도서관 전자참고 서비스. 도서관학논집(한국도서관.정보학회) 26, 541-573. (Moon, Jung Soon (1997). The electronic reference services in university libraries applying e-mail and electronic bulletin board. Journal of Korean Library and Information Science Society, 26, 541-573.) 

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7. 유재옥 (2000). 대학도서관의 웹 기반 전자참고정보 서비스에 관한 연구. 정보관리학회지, 17(4), 171-186. (Yoo, Jae-Ok (2000). A study on web-based electronic reference services of academic libraries. Journal of the Korean Society for Information Management, 17(4), 171-186.) 

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8. 유재옥 (2001). 대학도서관 이용자의 정보요구에 관한 연구: 참고질문을 중심으로. 정보관리학회지, 18(2), 125-142. (Yoo, Jae-Ok (2001). A study of information needs of academic library users: With special emphasis on reference questions. Journal of the Korean Society for Information Management, 18(2), 125-142.) 

9. 윤인순 (2003). 대학도서관 전자게시판을 이용한 온라인 전자참고서비스에 관한 연구. 석사학위논문, 중앙대학교 교육대학원. (Yoon, In Soon (2003). A study of online electronic reference service in university libraries in terms of electronic bulletin board usage. Unpublished master's thesis, Graduate School of Education, Chung-Ang University, Seoul, Korea.) 

10. 이명희, 이미영 (2003). 전자게시판을 이용한 대학도서관의 참고정보서비스에 관한 연구: 자유게시판, Q&A, FAQ, 참고질의응답을 중심으로. 한국비블리아학회지, 14(2), 159-178. (Lee, Myeong-Hee, & Lee, Mi-Young (2003). A study on the electronic reference services using electronic bullentin boards in university libraries. Journal of the Korean Biblia Society for Library and Information Science, 14(2), 159-178.) 

11. 이재윤 (1998). 전자도서관 환경에서 이용자-사서간 협력을 위한 상호작용에 대한 연구. 정보관리학회지, 15(1), 109-127. (Lee, Jae-Yun (1998). User-librarian interactions in the digital library environment. Journal of the Korean Society for Information Management, 15(1), 109-127.) 

12. 장혜란 (2003). 대학도서관의 디지털참고봉사 제공 및 이용 분석. 정보관리학회지, 20(4), 49-66. (Chang, Hye Rhan (2003). Analysis of digital reference services in Korean academic libraries. Journal of the Korean Society for Information Management, 20(4), 49-66.) 

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13. 장혜란 (2004). 디지털참고봉사의 이용 활성화 방안. 한국도서관.정보학회지, 35(4), 215-228. (Chang, Hye Rhan (2004). Digital reference service: Directions for promotion. Journal of Korean Library and Information Science Society, 35(4), 215-228.) 

14. 정종기 (2006). 국내 광역시.도 교육청 교수학습지원센터의 디지털참고봉사 제공과 이용 현황 분석. 한국도서관.정보학회지, 37(3), 173-191. (Jung, Jong-Kee (2006). An analysis of the digital reference services of teaching & learning aid centers under the metropolitan city and provincial offices of education in Korea. Journal of Korean Library and Information Science Society, 37(3), 173-191.) 

15. 최은주 (1999). 대학도서관의 홈페이지상의 전자참고서비스시스템을 위한 엑세스 포인트 분석. 정보관리학회지, 16(3), 31-48. (Choi, Eun-Ju (1999). An analysis of access points for electronic reference service system displayed on the home pages of academic libaries. Journal of the Korean Society for Information Management, 16(3), 31-48.) 

16. Chowdhury, G. G. (2001). Digital libraries and reference services: Present and future. Journal of Documentation, 58(3), 258-283. 

17. Croft, R., & Eichenlaud, N. (2006). E-mail reference in a distributed learning environment: Best practices, user satisfaction, and the reference services continuum. Journal of Library Administration, 45(1/2), 117-147. 

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18. Gilbert, L. M., Liu, M., Matoush, T., & Whitlatch, J. B. (2006). Digital reference and online instructional services in an integrated public/university library. The Reference Librarian, 46(95-96), 149-172. 

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19. International Federation of Library Associations (2008). IFLA digital reference guidelines. Retrieved from http://archive.ifla.org/VII/s36/pubs/drg03.htm 

20. Katz, W. A. (2001). Introduction to reference work (8th ed.). New York: McGraw-Hill. 

21. McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2002). Statistics, measures and quality standards for assessing digital reference library services: Guidelines and procedures. Syracuse, NY: Syracuse University, Information Institute of Syracuse. 

22. Pomerantz, J., Lou, L., & McClure, C. R. (2006). Peer review of chat reference transcripts: Approaches and strategies. Library & Information Science Research, 28(1), 24-48. 

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23. Reference and User Services Association (2004a). Guidelines for behavioral performance of reference and information service providers. Retrieved from http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral 

24. Reference and User Services Association (2004b). Guidelines for implementing and maintaining virtual reference services. Retrieved from http://www.ala.org/rusa/resources/guidelines/virtrefguidelines 

25. Shachaf, P., & Horowitz, S. (2008). Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines. Library & Information Science Research, 30(2), 122-137. http://dx.doi.org/10.1016/j.lisr.2007.12.002 

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26. Walter, V. A., & Mediavilla, C. (2005). Teens are from Neptune, librarians are from Pluto: An analysis of online reference transactions. Library Trends, 54(2), 209-227. http://dx.doi.org/10.1353/lib.2006.0021 

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