Purpose: This study was attempted to provide quality improvement and revitalization of visiting nurse services by Importance-Performance Analysis of persons being provided with the services. Methods: The subjects were 350 people being provided with visiting nurse services from a long term home care institution in the kangwon Province during the period of data collection between Aug. 16 and Sep. 15, 2011. Data analysis was conducted through t-test, ANOVA, and IPA by using the SPSS/WIN 12.0 program. Results: As a result of the Importance-Performance Analysis of visiting nurse services, it turned out that the strength on reliability, assurance, and empathy should be maintained with good work and the aspects of responsiveness appeared to be intensively improved, and the tangibility proved to be subject to improvement. Conclusion: For the activation of visiting nurse services, methods for improving the performance in the intensive care area and management strategy establishment which highlights the advantages of strength maintenance area are needed.
Bacon, D. R. (2003). A comparison of approaches to importanceperformance analysis. International Journal of Market Research, 45 (1), 55-71.
Choi, H. Y. (2001). A study on post-hospital home health care needs in a general hospital. Unpublished master's thesis, Chonbuk National University, Jeonju
Cronin, J. J. Jr., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56 (3), 55-68.
Ellen, W. L. (1990). Using importance-performance analysis: Importance-performance analysis is a simple tool which yields easily understood data with many uses. Journal of Nursing Management, 21 (5), 20-25.
Jeong, G. H., & Kang, H. Y. (2009). Knowledge and perceptions on visiting nursing service needs among workers in longterm care insurance institutions. Journal of Nursing Science, 14 (1), 119-130.
Joo, M. K. (2002). A study on the determinants of consumeroriented nursing service quality. Korean Scholars of Marketing Science, 2, 229-253.
Kang, Y. S., Ha, Y. M., & Eun, Y. (2012). Health status and healthpromoting lifestyle profile II of north korean immigrants. Journal of Korean Academy of Community Health Nursing, 23 (3), 231-243.
Kim, B. Y. (2001). Comparison studies on the effectiveness of gardening, music, and art therapies conducted as nursing interventions for imbecility: Mainly concentrated at rehabilitation nursing program. The Korean Nurse, 40 (1), 51-63.
Kim, K. S., & Ha, E. H. (2009). Factors affecting quality of nursing services and intention to revisit as perceived by hospitalized patients and nurses in medium sized urban hospitals. Journal of Korean Clinical Nursing Research, 15 (2), 103-114.
Kim, M. H. (2009). Roles of visiting nurses defined based on longterm care insurance regulation for the elderly. Journal of Korean Academy of Public Health Nursing, 23 (2), 232-250.
Kim, S. J. (2006). Path analysis of religious activity effect on the quality of life of the elderly. Journal of Welfare for the Aged, 33, 29-50.
Kwon, D. K. (2011). The study on the plan of improving the service quality in the food industry by the IPA matrix. Korean Journal of Tourism Research, 26 (1), 1-31.
Kwon, M. O. (2003). Plan to boost long term care system for elderly in Korea. Unpublished master's thesis, Dongeui University, Busan.
Lee, A. J., Sin, K. L., Sung, M. S., Park, Y. H., Hong, M. S., Lee, P. S., et al. (2009). Performed the first anniversary of long-term care insurance visiting nursing service policy debate for the activation. Seoul: National Health Insurance Corporation.
Lee, J. S., Han, E. J., & Kang, I. O. (2011). The characteristics and service utilization of home nursing care beneficiaries under the Korean long term care insurance. Journal of Korean Academy of Community Health Nursing, 22 (1), 33-44.
Lee, J. S., & Cho, S. O. (2011). An empirical study on the influence of customer satisfaction and intention to reuse by pharmacy service quality and characteristics. Journal of the Korea Management Engineers Society, 16 (1), 1-18.
Lee, M. A. (2000). A study on the differences of perception between consumers and providers about nursing service quality, and the usefulness of tools measuring nursing service quality. Journal of Korean Academy of Nursing, 30 (5), 1121-1132.
Lee, M. A. (2003). A study of the nursing service perceived by consumers and providers, and the tool that measures nursing service. Journal of Korean Academy of Nursing, 33 (6), 772-783.
Lee, M. A. (2004). A study of the nursing service quality and gap perceived by consumers. Journal of Korean Academy of Nursing, 34 (2), 225-234.
Lee, M. K. (2010). Job identification of home visiting nurses based on long-term care insurance for the elderly program. Unpublished doctoral dissertation, Hanyang University, Seoul.
Lee, Y. H. (2005). A study on characteristics of long stay hospital patients and home health care needs. Unpublished master's thesis, Chung-Ang University, Seoul.
Long Term Care Insurance for Elderly. (2011). (Ta) Partial revision, 2011. 12. 31 law institution 11141. long term care insurance for elderly. Retrieved December 24, 2012, from http:// www.law.go.kr/DRF/lawService.do?OC=lrzh&target=law&MST=120495&type=HTML&efYd=20120901
Lynn, M. R. (1986). Determination and quantification of content validity. Nursing Research, 35 (6), 382-385.
Martilla, J., & James, J. (1977). Importance-performance analysis. Journal of Marketing, 41 (1), 77-79.
Ministry of Health & Welfare. (2008). The standard text of careworker. Seoul: Author.
Ministry of Health & Welfare. (2011). 2011 health and welfare white paper. Seoul: Author. from http://www.mw.go.kr/front_new/jb/sjb030301vw.jsp?PAR_MENU_ID=03&MENU_ID=030503&CONT_SEQ=278200&page=1
Paik, N. J. (2009). More than half of old people complain of a pain. Retrieved May 31, 2013, from http://health.chosun.com/site/data/html_dir/2009/12/28/2009122800668.html
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64 (1), 12-40.
Sung, Y. H., Kwon, I. G., & Kim, M. K. (2006). A study on the perception gap in clinical nursing service between customers and providers. Journal of Korean Clinical Nursing Research, 12 (1), 109-123.
Yang, S. O., & Lee, S. H. (2010). A survey on the customized visiting nurse's assessment and management of chronic musculoskeletal pain in older adults. Journal of Korean Academy of Community Health Nursing, 21 (3), 311-320.
이 논문을 인용한 문헌 (1)
Kim, Jin Hak ; Song, Min Sun 2015. "The Health service performance frequency and educational needs among the visiting nurses of public health centers" 가정간호학회지, 22(1): 22~37