다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기
한국IT서비스학회지 = Journal of Information Technology Services, v.14 no.2, 2015년, pp.231 - 251
신영수 (연세대학교 HCI Lab) , 임채린 (연세대학교 HCI Lab) , 이선화 (연세대학교 HCI Lab) , 김진우 (연세대학교 HCI Lab, 경영학과)
AI-Helper
User Experience (UX) and Experience Innovation have been emphasized in the process of New Product Development (NPD). However, previous works which were conducted within the theme of UX mostly focused on the fragmentary aspects of user's experience in a specific usage-context only. For this reason, i...
| 핵심어 | 질문 | 논문에서 추출한 답변 |
|---|---|---|
| 아직까지 만족스러운 사용경험의 제공에 대해 합의점을 찾기 어려운 상황인 이유는? | 그럼에도 불구하고, 정작 실질적으로 만족스러운 사용경험의 제공에 대해서는 아직까지도 각각의 연구자들과 그들 각각의 상이한 관점들로 인해 합의점을 찾기 어려운 실정이다(Hassenzahl and Tractinsky, 2006). 이는 경험이라는 추상적인 개념 자체가 지닌 주관적(Subjective), 맥락 의존적(Context-Dependent), 역동적(Dynamic) 특성들 때문이라고도 볼 수 있다. 이로인해, 학제적이고 실용적인 측면에서 UX의 범위를 설정하고, 구체화할 수 있는 통합적인 방법론이 아직까지 체계화되지 않은 상황이라 할 수 있다(Hassenzahl and Tractinsky, 2006; Law et al. | |
| 인문학적 모티브는 어디에 적용 가능한가? | 그리고 그는 단편적 경험의 측면들을 다루 기보다는 경험에 대한 큰 그림을 그려볼 것을 강조한다(Dewey, 2005). 이러한 인문학적 모티브는 오늘날 사용자 중심 디자인(User-Centered Design, UCD)을 강조하는 인간과 컴퓨터의 상호작용(Human-Computer Interaction, HCI) 분야뿐만 아니라, 기업의 전략 수립 차원에서도 충분히 적용이 가능하다고 볼 수 있다(Baldwin et al., 2006; Kuutti, 1996; Law et al. | |
| 기업들이 사용자 경험에 대한 필요성을 느끼고 있는 이유는? | 특히 제품 및 서비스의 상품화를 통한 이윤 창출을 궁극적 목적으로 하는 기업들은 보다 최적의 경험을 소비자 또는 사용자들에게 제공하기 위해, 넓게는 인간 경험 좁게는 사용자 경험(User Experience, UX)에 대한 체계적 이해의 필요성을 절실히 느끼고 있는 상황이다(Abras et al., 2004). |
Abras, C., D. Maloney-Krichmar, and J. Preece, "User-centered design", Bainbridge, W. Encyclopedia of Human-Computer Interaction, Thousand Oaks, Sage Publications, Vol.37, No.4, 2004, 445-456,
Ahn, H.C. and H.Y. Lee, "A Study on the Social Commerce in Smartphone Environment", Journal of Information Technology, Vol.14, No.1, 2015, 145-158, (안현철, 이형용, "스마트폰 환경에서 소셜커머스 사용에 대한 연구", 한국IT서비스학회지, 제14권, 제1호, 2015, 145-158.)
Alba, J.W. and A. Chattopadhyay, "Salience Effects in Brand Recall", Journal of Marketing Research, Vol.23, No.4, 1986, 363-369,
Atzori, L., A. Iera, G. Morabito and M. Nitti, "The Social Internet of Things(SIOT)-When Social Networks Meet the Internet of Things : Concept, Architecture and Network Characterization", Computer Networks, Vol. 56, No.16, 2012, 3594-3608.
Baddeley, A., "Working Memory", Science, Vol. 255, No.5044, 1992, 556-559.
Bailey, J.E. and S.W. Pearson, "Development of a Tool for Measuring and Analyzing Computer User Satisfaction", Management Science, Vol.29, No.5, 1983, 530-545.
Baldwin, C., C. Hienerth, and E. Von Hippel, "How User Innovations Become Commercial Products : A Theoretical Investigation and Case Study", Research Policy, Vol.35, No.9, 2006, 1291-1313.
Bandura, A. and R. Wood, "Effect of Perceived Controllability and Performance Standards on Self-Regulation of Complex Decision Making", Journal of Personality and Social Psychology, Vol.56, No.5, 1989, 805.
Blau, P.M., "Exchange and Power in Social Life" Transaction Publishers, 1964.
Block, N., "Consciousness Explained by Daniel C. Dennett", The Journal of Philosophy, Vol.90, No.4, 1993, 181-193.
Bosch-Sijtsema, P. and J. Bosch, "User Involvement throughout the Innovation Process in High-Tech Industries", Journal of Product Innovation Management, 2014 doi:10.1111/jpim.12233
Brown, T., "Change by Design" HarperCollins e-books, 2014,
Bunting, M., "Proactive Interference and Item Similarity in Working Memory", Journal of Experimental Psychology : Learning, Memory, and Cognition, Vol.32, No.2, 2006, 183,
Cagan, J. and C.M. Vogel, "Creating Breakthrough Products : Innovation from Product Planning to Program Approval", Ft Press, 2002.
Campbell, D.J., "Task Complexity : A Review and Analysis", Academy of Management Review, Vol.13, No.1, 1988, 40-52.
Calisir, F. and F. Calisir, "The Relation of Interface Usability Characteristics, Perceived Usefulness, and Perceived Ease of use to End-User Satisfaction with Enterprise Resource Planning (ERP) Systems", Computers in Human Behavior, Vol.20, No.4, 2004, 505-515.
Chin, J.P., V.A. Diehl and K.L. Norman, "Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface", Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 1988, 213-218.
Choi, M.S., J.H. Im and J. Kim "Improving the use of Kimchi Refrigerator's Inner Space Based on the User Behavior Study", Korean Society of Basic Design and Art, Vol.12, No.6, 2011, 417-425. (최민숙, 임지현, 김진, "사용자 행동 연구를 기반으로 한 김치냉장고 내부 공간 사용성 제안", 기초조형학연구, 제12권, 제6호, 2011, 417-425.)
Closs, David J., A. Mark, M.S. Jacobs and G.S. Webb. "Toward a Theory of Competencies for the Management of Product Complexity : Six Case Studies", Journal of Operations Management, Vol.26, No.5, 2008, 590-610.
Cox, T.H. and S. Blake, "Managing Cultural Diversity : Implications for Organizational Competitiveness", The Executive, Vol.5, No.3, 1991, 45-56.
Creswell, J.W. and V.L.P. Clark, "Designing and Conducting Mixed Methods Research", Mathematics Research, 2007.
David, G.M. and F. Susan, "Paradoxes of technology : Consumer Cognizance, Emotions, and Coping Strategies", Journal of Consumer Research, 1998, Vol.25, No.2, 123-143.
De Mooij, M., "Global Marketing and Advertising : Understanding Cultural Paradoxes", Sage Publications, 2013.
Dewey, J., "Art as Experience", Penguin, 2005.
Ehrenberg. A., N. Barnard, and J. Scriven, "Differentiation or Salience", Journal of Advertising Research, Vol.37, 1997, 7-14.
Eisenhardt, K.M., "Better Stories and Better Constructs : The Case for Rigor and Comparative Logic", Academy of Management Review, Vol.16, No.3, 1991, 620-627.
Falk, A. and U. Fischbacher, "A Theory of Reciprocity", Games and Economic Behavior, Vol.54, No.2, 2006, 293-315.
Frese, M.A., "Theory of Control and Complexity : Implications for Software Design and Integration of Computer System into the Work Place", Universitatsbibliothek, 2008, 313-337.
Frokjaer, E., M. Hertzum and K. Hornbaek, "Measuring Usability : are Effectiveness, Efficiency, and Satisfaction Really Correlated?", In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ACM, 2000, 345-352.
Gaarder, J., "Sophie's world : A Novel about the History of Philosophy", Macmillan, 1994.
Garrett, J.J., "Elements of User Experience, The : User-Centered Design for the Web and Beyond", Pearson Education, 2010.
Gerring, J., "Case Study Research. Principles and Practices", Cambridge, 2007.
Gill, T., "Convergent Products : What Functionalities add more Value to the Base?", Journal of Marketing, Vol.72, No.2, 2008, 46-62.
Gripon, V. and C. Berrou, "Sparse Neural Net works with Large Learning Diversity", Neural Networks, IEEE Transactions on, Vol. 22, No.7, 2011, 1087-1096.
Guion, L.A., D.C. Diehl and D. McDonald, "Conducting an in-depth interview", 2011.
Han, L.H. and J.C. Ahn, "A Study on the Importance and Satisfaction of Purchase Decision Factor of Smart Phone : Focusing on Chinese Consumers", Journal of Information Technology, Vol.13, No.3, 2014, 275-298. (한려화, 안종창, "스마트폰 구매결정 요인의 중요도와 만족도에 관한 연구", 한국IT서비스학회지, 제13권, 제3호, 2014, 275-298.)
Hassenzahl, M. and N. Tractinsky, "User Experience-a Research Agenda", Behaviour and Information Technology, Vol.25, No.2, 2006, 91-97.
Hulme, C. and V. Tordoff, "Working Memory Eevelopment : The Effects of Speech Rate, Word Length, and Acoustic Similarity on Serial Recall", Journal of Experimental Child Psychology, Vol.47, No.1, 1989, 72-87.
Ibarra, H., "Network Centrality, Power, and Innovation Involvement : Determinants of Technical and Administrative Roles", Academy of Management Journal, Vol.36, No.3, 1993, 471-501.
Incheon International Airport, "Major Business Performance", 2015, Available at http://www.airport.kr/iiacms/pageWork.iia?_scodeC0507060100 (Accessed March 31, 2015).
Jordan, P.W., "Human Factors for Pleasure in Product Use", Applied Ergonomics, Vol.29, No.1, 1998, 25-33.
Kang, M.S., S.I. Baek, Y.J. Choi, H.K. Choi and Y.Y. Song, "Service Innovation by Using Service Blueprinting : A Case Study of Incheon Airport", Journal of Information Technology, Vol.7, No.3, 2008, 199-214. (강민수, 백승익, 최윤정, 최형규, 송윤영, "서비스 청사진을 이용한 서비스 혁신 : 인천공항 사례를 중심으로", 한국IT서비스학회지, 제7권, 제3호, 2008, 199-214.)
Kim, G.D., "A Study on the Effect of Purchase Attitude Affected by Family Brand : Focused on Kimchi Refrigerator", Journal of Korean Society of Communication Design, Vol.10, 2007, 1-21. (김광덕, "기업 이미지와 패밀리브랜드가 구매태도에 미치는 영향에 관한 연구 : 김치냉장고를 중심으로", 정보디자인학연구, 제10권, 2007, 1-21.)
Ko, Y. and H. Lau, "A Detection Theoretic Explanation of Blindsight Suggests a Link Between Conscious Perception and Metacognition", Philosophical Transactions of the Royal Society B : Biological Sciences, Vol.367, No.1594, 2012, 1401-1411.
Korean Click, "Free Data and Ranking", 2014. Available at http://www.koreanclick.com/information/freedata_rankings.php (Accessed March 31, 2015).
Kraft, C., "User Experience Innovation", Springer, 2012.
Kuniavsky, M., "Smart Things : Ubiquitous Computing User Experience Design Ubiquitous Computing User Experience Design", Elsevier, 2010.
Kuutti, K., "Activity Theory as a Potential Gramework for Human-Computer Interaction Research", Context and Consciousness : Activity Theory and Human-computer Interaction, 1996, 17-44.
Law, E.L.C., V., Roto, M., Hassenzahl, A.P., Vermeeren, and J., Kort, "Understanding, Scoping and Defining User Experience : a Sur vey Approach", In Proceedings of the SIG CHI Conference on Human Factors in Computing systems, 2009.
Lawson, B., "How designers think : the design process demystified", Routledge, 2006.
Leung, K., P.T. Koch and L. Lu, "A Dualistic Model of Harmony and Its Implications for Conflict Management in Asia", Asia Pacific Journal of Management, Vol.19, No.2-3, 2002, 201-220.
Lin, N., "Building a Network Theory of Social Capital", Connections, Vol.22, No.1, 1999, 28-51.
Liestol, G., "Dynamics of Convergence and Divergence in Digital Media and Learning", In World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, Vol.2006, No.1, 2006, 2902-2909.
Marcus, A., "User interface design's return on investment : Examples and statistics. Cost-Justifying Usability : An Update for the Internet Age", 2005, 17-39.
McCarthy, J. and P. Wright, "Technology as Experience", Interactions, Vol.11, No.5, 2004, 42-43.
Merriam, S.B., "Qualitative Research and Case Study Applications in Education, Revised and Expanded from, Case Study Research in Education", Jossey-Bass Publishers, 1998.
Muylle, S., R. Moenaert, and M., Despontin, "The Conceptualization and Empirical Validation of Web Site User Satisfaction", Information and Management, Vol.41, No.5, 2004, 543-560.
Norman, D.A., "Emotion and Design : Attractive Things Work Better", Interactions, Vol.9, No.4, 2002, 36-42.
Oviatt, S., A. DeAngeli and K. Kuhn, "Integration and Synchronization of Input Modes During Multimodal Human-Computer Interaction", In Referring Phenomena in a Multimedia Context and their Computational Treatment, Association for Computational Linguistics, 1997, 1-13.
Park, H.S. and H.J. Park, "Essential Condition to Form the Blue Ocean Market Based on the Value Innovation : Cases from Gum and Refrigerator Market", Journal of Global Academy of Marketing Science, Vol.16, No.2, 2006, 55-75. (박현숙, 박항준, "가치혁신에 의한 블루오션 시장 사례에 관한 연구 : 국내 껌, 냉장고 시장 분석", 마케팅과학연구, 제16권, 제2호, 2006, 55-75.)
Park, S.H., S.H. Yoon and K.M. Park, "A Study on Determinants of Growth of Internet Shopping Malls", Yonsei Business Review, Vol.47, No.1, 2010, 21-40. (박성희, 윤승희, 박경민, "인터넷 쇼핑몰의 성장요인 분석", 연세경영연구, 제47권, 제1호, 2010, 21-40.)
Prahalad, C.K. and V. Ramaswamy, "The New Frontier of Experience Innovation", Image, 2012.
Ratneshwar, S., L. Warlop, D.G. Mick and G. Seeger, "Benefit Salience and Consumers' Selective Attention to Product Features", International Journal of Research in Marketing, Vol.14, No.3, 1997, 245-259.
Reber, R., N. Schwarz and P. Winkielman, "Processing Fluency and Aesthetic Pleasure : Is Beauty in the Perceiver's Processing Experience?", Personality and Social Psychology Review, Vol.8, No.4, 2004, 364-382.
Rubin, J. and D. Chisnell, "Handbook of Usability Testing : How to Plan, Design, and Conduct Effective Tests", John Wiley and Sons, 2008.
Rust, R.T., D.V., Thompson and R.W. Hamilton, "Defeating Feature Fatigue", Harvard Business Review, Vol.84, No.2, 2006, 98.
Sanders, E.B.N. and P.J. Stappers, "Co-Creation and the New Landscapes of Design", Codesign, Vol.4, No.1, 2008, 5-18.
Savransky, S.D., "Engineering of Creativity : Introduction to TRIZ Methodology of Inventive Problem Solving", CRC Press, 2002.
Scott, J., "Social Network Analysis", Sage, 2012.
Strategy Analytics, "Wireless Smartphone Strategies Reports", 2015, Available at http://www.strategyanalytics.com/default.aspx?modsaservice&a091&m5#1 (Accessed March 31, 2015).
Sweller, J., "Cognitive Load During Problem Solving : Effects on Learning", Cognitive Science, Vol.12, No.2, 1988, 257-285.
Sweller, J., "Cognitive Load Theory, Learning Difficulty, and Instructional Design", Learning and Instruction, Vol.4, No.4, 1994, 295-312.
Taylor, S.J. and R. Bogdan, "Introduction to qualitative research methods : A guidebook and resource", John Wiley and Sons Inc, 1998.
Turner III, D.W., "Qualitative Interview Design : A Practical Guide for Novice Investigators", The Qualitative Report, Vol.15, No.3, 2010, 754-760.
Veryzer, R.W. and B. Borja de Mozota, "The Impact of User-Oriented Design on New Product Development : An Examination of Fundamental Relationships", Journal of Product Innovation Management, Vol.22, No.2, 2005, 128-143.
Wasserman, S., "Social Network Analysis : Methods and Applications" Cambridge University press, Vol.8, 1994.
Winkielman, P., N. Schwarz, T. Fazendeiro and R. Reber, "The Hedonic Marking of Processing Fluency : Implications for Evaluative Judgment", The psychology of evaluation : Affective processes in cognition and emotion, 2003, 189-217.
Yin, R.K., "Case Study Research : Design and methods. Sage Publications", 2013.
Zomerdijk, L.G. and C.A. Voss, "Service Design for Experience-Centric Services", Journal of Service Research, Vol.13, No.1, 2010, 67-82.
Zviran, M., C. Glezer and I. Avni, "User Satisfaction from Commercial Web Sites : The Effect of Design and Use", Information and Management, Vol.43, No.2, 2006, 157-178.
해당 논문의 주제분야에서 활용도가 높은 상위 5개 콘텐츠를 보여줍니다.
더보기 버튼을 클릭하시면 더 많은 관련자료를 살펴볼 수 있습니다.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
출판사/학술단체 등이 한시적으로 특별한 프로모션 또는 일정기간 경과 후 접근을 허용하여, 출판사/학술단체 등의 사이트에서 이용 가능한 논문
Copyright KISTI. All Rights Reserved.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.