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NTIS 바로가기한국항만경제학회지 = Journal of Korea Port Economic Association, v.31 no.3, 2015년, pp.15 - 39
박정희 (중앙대학교 무역물류학과) , 우수한 (중앙대학교 국제물류학과)
This paper investigates the determinants of port service quality from a resources-based approach. The research model is derived from the relevant literature in port management, service quality, and resource-based theory. It is hypothesized that tangible and intangible resources contribute to port se...
핵심어 | 질문 | 논문에서 추출한 답변 |
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최근 10년간 컨테이너 물동량 기준 세계항만순위 중 중국의 항만은 몇개인가? | 최근 10년간 컨테이너 물동량 기준 세계항만순위를 살펴보면, 2008년 상위 10개 항만 가운데 중국이 6개의 항만을 차지한 이후 현재 싱가포르, 부산, 두바이를 제외한 7개 항만이 모두 중국의 항만이다. 중국 항만의 성장은 중국의 경제성장에 따른 자국 화물의 처리와 관련이 깊다. | |
싱가포르항과 부산항의 환적화물 비율은? | 싱가포르항은 대표적인 환적항이며, 부산항 또한 환적화물 처리비율이 점차 증가하고 있다. 싱가포르항은 전체 물동량의 80% 이상이 환적화물이며, 부산항도 2014년 환적화물이 50%에 달하는 것으로 나타났다. 그러나 환적화물은 휘발성이 매우 강한 것으로 평가되고 있다(임일규 외 2인, 2010). | |
항만물류서비스품질은 각각 무엇을 의미하는가? | 항만물류서비스품질은 항만물류와 서비스품질에 대한 통설적인 정의를 고려해볼 때 선박이 항만에 입항해서 출항하기까지 또는 화물이 항만에서 인수/인도되는 과정에서 항만당국의 모든 활동들에 대해 항만고객이 지각하는 주관적인 평가라고 정의할 수 있다. 항만물류란 해상운송에 관련된 재화 및 정보의 흐름을 계획, 실행, 관리하는 과정을 의미한다(Lee and Song, 2010). 그리고 서비스품질은 고객의 주관적인 기준에 의하여 서비스가 지각(perception)되는 정도로서 Crosby(1980)는 품질은 요구사항에 대한 일치라고 설명하고 있다. |
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