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NTIS 바로가기가정간호학회지, v.23 no.2, 2016년, pp.206 - 215
권수아 (대전성모병원) , 양남영 (건양대학교 간호학과) , 송민선 (건양대학교 간호학과) , 김남이 (건양대학교병원)
Purpose: The purpose of this study was to investigate the level of cultural competence, intercultural communicative competence, and multi-cultural job stress among healthcare workers and to explore factors that are related to their cultural competence. Methods: The study subjects were 142 healthcare...
핵심어 | 질문 | 논문에서 추출한 답변 |
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의사소통 장애가 불러오는 문제점은 무엇인가? | 특히, 다문화 대상자의 의료서비스 이용 시 의사소통 문제가 가장 큰 어려움으로 보고되고 있다(Lee & Kim, 2015; Taylor & Alfred, 2010). 의사소통 장애는 의료기관 이용을 저해할 뿐만 아니라 대상자와의 신뢰관계 약화, 치료 이행, 진단의 오류 및 부적절한 치료 등의 문제점을 가져올 수 있다(Anderson et al., 2003). | |
의료종사자들이 건강전문가로서의 문화적 역량을 갖추어야 하는 이유는 무엇인가? | 다문화 대상자들에 대한 의료종사자들의 관심이 증가하고는 있으나 다양한 문화적 특성을 반영할 수 있는 능력 부족으로 인해 편견과 차별을 경험하기도 한다(Koh & Koh, 2009). 따라서 의료종사자들은 사회적ㆍ문화적 배경이 다른 다문화 대상자를 대할 때 다문화의 다양한 신념, 가치, 관습, 행동 등을 이해하고 상호작용할 수 있는 기술을 습득하여 대상자에게 안전하고 효과적인 건강서비스를 제공할 수 있는 건강전문가로서의 문화적 역량을 갖추어야 한다(Ko, Choi, & Choi, 2016; Park & Jung, 2014). | |
다문화 직무스트레스란 무엇인가? | , 2016). 다문화 직무스트레스는 일반적인 직무스트레스와는 다르게 다양한 문화 적응에 필요한 전문지식 부족, 다문화 교육 부족, 다양한 문화적 행동 차이에 대한 이해부족, 개인적인 인종 태도에 따른 수용과 관련되어 다문화 관련 업무를 수행함에 있어 발생하는 스트레스를 말한다(Im & Lee, 2014; Jung, 2016). 스트레스에 대한 노출은 개인의 신체적ㆍ정신적 건강상태에 심각한 영향을 미칠 뿐만 아니라 보건의료서비스를 제공하는데 있어서도 많은 영향을 미칠 수 있다. |
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