최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기한국의류학회지 = Journal of the Korean Society of Clothing and Textiles, v.40 no.2, 2016년, pp.258 - 272
박경애 (영남대학교 의류패션학과) , 김은영 (충북대학교 패션디자인정보학과)
This study estimated a structural model for examining causal relationships among flagship store experiences, store emotion and loyalty, and to compare the structural models between luxury and fast fashion SPA brands. A total of 416 responses were collected from consumers who had experience with a va...
핵심어 | 질문 | 논문에서 추출한 답변 |
---|---|---|
점포 경험과 브랜드 반응에서 럭셔리 브랜드가 SPA에 비해 높은 이유는 무엇인가? | 최고급 브랜드로서의 존재감을 과시하는 럭셔리 브랜드 플래그십이 판매기능이 보다 중요한 SPA에 비해 시설, 서비스 투자가 더 높기 때문일 것이다. 점포 경험과 브랜드 반응에서도 럭셔리 브랜드가 SPA에 비해 높았는데, 럭셔리 플래그십 스토어의 보다 감각적이고 다양한 브랜드 관련 자극물이 점포 내 경험에 보다 강력하게 작용하기 때문일 것이다. | |
브랜드 체험이란 무엇인가? | 브랜드 체험은 브랜드 디자인과 정체성, 포장, 커뮤니케이션, 환경 등 브랜드 관련 자극물에 의해 야기되는 주관적이고 내적인 소비자 반응(감각, 감정, 인지)과 행동 반응이다(Brakus et al., 2009). | |
패션브랜드의 플래그십 스토어가 특히 럭셔리 브랜드를 중심으로 전개되는 이유는 무엇인가? | 패션브랜드의 플래그십 스토어는 특히 럭셔리 브랜드를 중심으로 전개되었다(Park, 2011). 크고 화려한 건축과 독특한 인테리어, 최상의 서비스, 한정판 상품, 문화와 볼거리를 갖춘 럭셔리 플래그십 스토어는 고급스러운 브랜드의 이미지와 상품을 잘 반영하여 글로벌 시장에서 럭셔리 이미지를 더욱 강화할 수 있기 때문이다. 이러한 이미지는 특정 국가, 지역에서 브랜드 존재감을과시하여 신규 점포 개점과 시장 확대를 가능하게 한다(Nobbs et al. |
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52-68. doi:10.1509/jmkg.73.3.52
Cleff, T., Lin, I. C., & Walter, N. (2014). Can you feel it? - The effect of brand experience on brand equity. The IUP Journal of Brand Management, 11(2), 7-27.
Deloitte. (2015). Global powers of retailing 2015 Embracing innovation. Deloitte. Retrieved July 13, 2015, http://www2.deloitte.com/content/dam/Deloitte/global/Documents/Consumer-Business/gx-cb-global-powers-of-retailing.pdf
Dolbec, P. Y., & Chebat, J. C. (2013). The impact of a flagship vs. a brand store on brand attitude, brand attachment and brand equity. Journal of Retailing, 89(4), 460-466. doi:10.1016/j.jretai.2013.06.003
Dong, L. M., Liu, C. L., & Lee, J. J. (2014). A study on the relationships among coffee shop consumers' service experience, emotional response, satisfaction and loyalty. Korean Journal of Hospitality Administration, 23(3), 165-181.
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395-410. doi:10.1016/j.emj.2007.08.005
Hair, Jr. J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis (5th ed.). Upper Saddle River, NJ: Prentice Hall.
Hwang, J., & Park, J. (2013). Effects of consumer experience related to experience providers of apparel comparison on brand loyalty. Journal of the Korean Fashion & Costume Design Association, 15(1), 175-189.
Jeon, D. K., & Park, S. M. (2011). 돈에 대한 태도가 명품과 SPA 상품 구매에 미치는 영향 [Effects of attitude to money on luxury and SPA product purchase]. Proceedings of the Korean Society of Clothing and Textiles, Fall Conference, Korea, 185.
Jeong, G. Y., & Yu, H. J. (2014). A study of the effect of fast fashion brand experience on brand identification. The Korean Journal of Advertising, 25(3), 147-173. doi:10.14377/KJA.2014.04.15.147
Kaltcheva, V. D., Patino, A., & Chebat, J. (2011). Impact of retail environment extraordinariness on customer self-concept. Journal of Business Research, 64(6), 551-557. doi:10.1016/j.jbusres.2010.06.011
Kent, T. (2009). Concepts of flagships. In T. Kent & R. Brown (Eds.), Flagship marketing (pp. 8-19). Oxon: Routledge.
Kim, D. K., Kim, Y. B., & Chang, K. R. (2014). The impact of experience at sports brand flagship store on brand equity and purchase intention. Korean Journal of Sport Management, 19(2), 1-15.
Kim, J. W., & Kim, I. (2011). The effect of VMD and in-store experience of brand flagship stores on brand attitude and intent of purchase. Journal of the Korean Society of Fashion Design, 11(4), 25-39.
Kim, K., Lee, H., & Yoon, S. (2009). The effect of hotel user's experiences on customer satisfaction and consumer-brand relationship. Korean Journal of Hospitality Administration, 18(6), 31-49.
Lee, J., Jeon, J., & Yoon, J. (2010). Does brand experience affect consumer's emotional attachments? Asia Marketing Journal, 12(2), 53-81.
Manlow, V., & Nobbs, K. (2013). Form and function of luxury flagships: An international exploratory study of the meaning of the flagship store for managers and customers. Journal of Fashion Marketing and Management, 17(1), 49-64. doi:10.1108/13612021311305137
Moon, H. K., Youn, C. R., Park, J. E., & Lee, Y. R. (2008). The effects of perceived experiential marketing activity on consumers' attitude toward apparel brands. Journal of the Korean Society for Clothing Industry, 10(2), 181-190.
Moore, C. M., & Doherty, A. M. (2009). The flagship store: The luxury fashion retailing perspective. In Oxon, Flagship marketing (pp. 63-73). Oxon: Routledge.
Moore, C. M., Doherty, A. M., & Doyle, S. A. (2010). Flagship stores as a market entry method: The perspective of luxury fashion retailing. European Journal of Marketing, 44(1/2), 139-161. doi:10.1108/03090561011008646
Nobbs, K., Moore, C. M., & Sheridan, M. (2012). The flagship format within the luxury fashion market. International Journal of Retail & Distribution Management, 40(12), 920-934. doi:10.1108/09590551211274928
Park, S. Y., & Bae, H. K. (2006). Sensory experience effects on store attitude and loyalty: the mediating role of emotion and satisfaction. Journal of Marketing Management Research, 11(3), 1-13.
Park, S. Y., & Hwang, J. E. (2005). Effect of in-store experience on brand attitude and purchase intention. Ewha Management Review, 23(2), 69-93.
Park, S., Park, J., & Cha, T. (2007). Effects of experience on enjoyment, satisfaction, and revisit intention: Pine and Gilmore's experience economy perspective. Advertising Research, 25(6), 23-40.
Peter, J. P., & Olson, J. C. (2008). Consumer behavior and marketing strategy (8th ed.). New York, NY: McGraw-Hall.
Pine II, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97-105.
Ryoo, J., & Kim, C. K. (2013). The influence of positive emotion induced by brand experience on enhancing self perception and brand loyalty. Korean Marketing Review, 28(4), 57-80.
Schmitt, B. H. (1999). Experiential marketing: How to get customers to sense, feel, think, act, relate to your company and brands. New York, NY: The Free Press.
Shin, H. S., & Lee, H. (2011). The effect of experiential marketing on brand attitude and relationship quality in flagship store. Journal of the Korean Society of Design Culture, 17(2), 294-307.
Suh, K. W., & Min, H. C. (2009). The experience and consumer attitude in the cultural complex type retail store. Seoul Studies, 10(4), 143-158.
Tsal, Y. (1985). On the relationship between cognitive and affective processes: A critique of Zajonc and Markus. Journal of Consumer Research, 12(3), 358-443. doi:10.1086/208522
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009). Customer experience creation: Determinants, dynamics and management strategies. Journal of Retailing, 85(1), 31-41. doi:10.1016/j.jretai.2008.11.001
Webb, B. (2009). A classification approach to flagship stores. In T. Kent & R. Brown (Eds.), Flagship marketing (pp. 20-31). Oxon: Routledge.
Woodside, A. G., & Walser, M. G. (2007). Building strong brands in retailing. Journal of Business Research, 60(1), 1-10. doi:10.1016/j.jbusres.2006.09.009
Yoon, S. J. (2013). Antecedents and consequences of in-store experiences based on an experiential typology. European Journal of Marketing, 47(5/6), 693-714. doi:10.1108/03090561311306660
Zajonc, R. B. (1980). Feeling and thinking: Preferences need no inferences. American Psychologist, 35(2), 151-175. doi:10.1037/0003-066X.35.2.151
Zajonc, R. B., & Markus, H. (1982). Affective and cognitive factors in preferences. Journal of Consumer Research, 9(2), 123-131. doi:10.1086/208905
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
Free Access. 출판사/학술단체 등이 허락한 무료 공개 사이트를 통해 자유로운 이용이 가능한 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.