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NTIS 바로가기근관절건강학회지 = Journal of muscle and joint health, v.24 no.3, 2017년, pp.187 - 195
신연희 (양산부산대학교병원) , 이은남 (동아대학교 간호학과) , 조영신 (고신대학교 복음병원 외과계 중환자실) , 정선애 (온종합병원 인공신장실)
Purpose: The purpose of the study was to identify the attributes of rapport, their antecedents and consequences. Methods: Walker and Avant's method for concept analysis was used to analyze the concept. Articles published from January 2007 to May 2017 were searched through PubMed, CINAHL, and RISS da...
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핵심어 | 질문 | 논문에서 추출한 답변 |
---|---|---|
최근 국내 의료계의 특징은? | 최근 국내 의료계는 최고의 시설과 환자의 진료만족, 그리고 더 많은 환자 유치 등을 실현하기 위해 치열한 경쟁을 하고 있으며, 의료 서비스 마케팅 측면에서 다각적으로 노력하고 있다. 또한 의료기관의 수준을 평가하는 기준은 의료 환경 뿐 아니라 대인관계 및 대상자간의 정보제공, 대상자의 만족도 평가 등 제공자 중심이 아닌, 소비자 중심의 평가로 변화하고 있다. 대상자와 긍정적인 관계를 맺는다는 것은 대상자와 반복적이고, 장기적인 유대관계를 형성하는 것이며, 그 연결고리는 친밀감, 배려, 친분, 신뢰, 라포 등이다(Gremler & Gwinner, 2000). | |
라포란? | ‘라포’란 ‘두 사람 사이의 공감적인 인간관계 또는 그 친밀도, 특히 치료자와 환자사이의 관계’를 말하는 심리학 용어이다(Standard Korean Language Dictionary, 2017). Leach (2005)는 라포를 조화로운 관계(harmonious relationship)로 정의하였고, Gremler와 Gwinner (2000)는 즐거운 관계와 개인적인 유대감이라고도 하였다. | |
본 연구에서 확인한 라포의 속성은 무엇인가? | • 서로를 이해함(⑤, ⑦) • 서로의 생각, 정보를 공유함(③, ⑧) • 서로 공감함(④) • 조화로운 유대관계 형성(①, ②, ⑥) |
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Bae, S. J., & Kim, S. H. (2014). The effect of the service providers' perceived customer participation on rapport and job satisfaction - Focused on healthcare service. Services Marketing Journal, 7(2), 69-82.
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Gremler, D. D., & Gwinner, K. P. (2000). Customer-employee rapport in services relationships. Journal of Service Research, 3(1), 82-104. https://doi.org/10.1177/109467050031006
Gremler, D. D., & Gwinner, K. P. (2008). Rapport-building behaviors used by retail employees. Journal of Retailing, 84(3), 308-324. https://doi.org/10.1016/j.jretai.2008.07.001
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Hall, J. A., Roter, D. L., Blanch, D. C., & Frankel, R. M. (2009). Observer- rated rapport in interactions between medical students and standardized patients. Patient Education and Counseling, 76, 323-327. https://doi.org/10.1016/j.pec.2009.05.009
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Kim, M. K., & Kim, J. I. (2016). Salespersons' rapport building behaviors for customers, salesperson rapport, and job satisfaction: Focused on apparel salespersons. Journal of Product Research, 34(4), 11-19.
Kim, S. U. (2010). Rapport building in investigative interviewing by using four rapport building techniques. Korean Journal of Culture and social Issues, 19(3), 487-506.
Kwon, S. J., & Choi, A. K. (2014). The effect of supervisor's communication styles on secretary's rapport, trust and loyalty to supervisor. Business Education, 28(2), 1-24.
Leach, M. J. (2005). Rapport: A key to treatment success. Complementary Therapies in Clinical Practice, 11(4), 262-265. https://doi.org/10.1016/j.ctcp.2005.05.005
Lee, E. J. (2009). Effects of dental personnels' relationship orientation on rapport and loyalty. Journal of Dental Hygiene Science, 9(3), 265-270.
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Spencer-Oatey, H. (2002). Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations. Journal of Pragmatics, 34(5), 529-545. https://doi.org/10.1016/S0378-2166(01)00039-X
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Swayden, K. J., Anderson, K. K., Connelly, L. M., Moran, J. S., Mc- Mahon, J. K., & Arnold, P. M. (2012). Effect of sitting vs. standing on perception of provider time at bedside: A pilot study. Patient Education and Counseling, 86(2), 166-171. https://doi.org/10.1016/j.pec.2011.05.024
Walker, L. O., & Avant, K. C. (2010). Strategies for theory construction in nursing (5th ed.). Upper Saddle River, NJ: Prentice Hall.
Wissow, L. S., Brown, J. D., & Krupnick, J. (2010). Therapeutic alliance in pediatric primary care: Preliminary evidence for a relationship with physician communication style and mothers' satisfaction. Journal of Developmental and Behavioral Pediatrics, 31(2), 83-91. https://doi.org/10.1097/DBP.0b013e3181cda770
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