초록

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Abstract ▼ AI-Helper

This study is to identify the influence of methods forming Rapport on the empathy and the willingness to resolve conflicts in the interpersonal conflict situations. Methods forming rapport consist of backtracking and mirroring in accordance to the principles of similarity presented in the NLP psycho...

This study is to identify the influence of methods forming Rapport on the empathy and the willingness to resolve conflicts in the interpersonal conflict situations. Methods forming rapport consist of backtracking and mirroring in accordance to the principles of similarity presented in the NLP psychology. The results confirmed that when methods of forming Rapport were used in handling the situation of interpersonal conflicts, empathy and willingness to resolve conflicts would be more influenced than when the methods were not used. The results also showed that mirroring was more effective than backtracking. Putting all these analytical results together, methods of forming rapport used in the situation of interpersonal conflict will eventually help solve the conflict and strengthen the relationship, which results from respecting and accepting the other person rather than offending him or her. The finding that mirroring was more influential than backtracking in solving interpersonal conflicts also confirms the strength and importance of non-verbal elements. Based on the study, when the conflict occurs, methods of forming Rapport are expected to be of help in exerting one’s abilities to develop the productive interpersonal relationship or in finding the efficient way to manage the conflicts.

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