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NTIS 바로가기한국산학기술학회논문지 = Journal of the Korea Academia-Industrial cooperation Society, v.18 no.1, 2017년, pp.351 - 359
이은연 (안동과학대학교 간호학과) , 김주성 (신라대학교 간호학과)
This study examined emotional labor, fatigue, and musculoskeletal pain in hospital nurses. The study sample included 235 hospital nurses. The data were collected by questionnaire and analyzed with descriptive statistics, t-test, ANOVA, Scheffe test, Pearson's correlation coefficients, and multiple r...
핵심어 | 질문 | 논문에서 추출한 답변 |
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간호사의 감정노동이 외부의 힘에 의해 강요되어 나타날 경우 어떤 문제를 발생시키는가? | 간호사의 감정노동은 긍정적 측면에서 환자와의 신뢰관계 형성을 돕고 환자의 정신적, 육체적 안녕과 건강회복을 촉진한다[9]. 반면에 감정이 개인의 자발성으로부터 표출되지 않고 외부의 힘에 의해 강요되어 나타나는 경우에는 우울감, 직무스트레스의 증가, 이직의도 증가, 및 신체화 증상유발 등 조직성과와 간호사 개인의 건강에 부정적 결과를 초래할 수 있다[3,4,10]. | |
직무스트레스의 문제점은? | Yoo 등[26]은 감정노동을 질적, 심리적 측면에서 요구되는 직무요구로 설명하면서 직무스트레스의 하부요인이라고 하였다. 직무스트레스는 근육긴장을 증가시켜 근육허혈과 근섬유변형을 초래해 통증과 근골격계질환을 일으키고 노동생산성을 저하시킬 수 있다[26-29]. | |
의료기관들은 고객만족도를 높이기 위해 어떤 노력을 하고 있는가? | 최근 다양한 매체를 통한 의료지식과 건강정보의 사회적 확산은 양질의 의료서비스에 대한 소비자들의 요구에 부응할 수 있는 의료산업의 경쟁을 가속화 시키고 있다[1]. 의료기관들은 고객만족도를 높이기 위해 물적, 인적 자원의 확보와 서비스개선을 위한 제도를 마련하여 지속적으로 관리하고 있으며[2-3] 특히 간호사는 의료기관내에서 능숙한 실무수행과 친절한 환자응대에 대한 요구가 높은 대표적인 직무군이다[4]. 이에 간호사는 서비스를 제공하는 동안 현장에서 요구하는 규범에 맞추어 대상자가 우호적인 느낌을 갖도록 실제 자신의 감정을 숨기거나 왜곡해야 하는 경우가 많다[5]. |
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