질의응답

참고문헌 (49)

1. Abrahamson, E., Management fashion, Academy of Management Review, 1996, Vol. 21, No. 1, pp. 254-285. 

   상세보기

2. Adams, J.S., Towards an understanding of inequity, The Journal of Abnormal and Social Psychology, 1963, Vol. 67, No. 5, pp. 422-436. 

   상세보기

3. Baek, J.H., Yoon, Y.J., and Ji, S.G., The effect of service quality on customer satisfaction and loyalty in retail shop, Journal of the Korean Society for Quality Management, 2000, Vol. 28, No. 2, pp. 211-241. 

4. Belanche, D., Casalo, L.V., Flavian, C., and Schepers, J., Trust transfer in the continued usage of public eservices, Information and Management, 2014, Vol. 51, No. 6, pp. 627-640. 

   상세보기

5. Bidault, F., Laurent, P., and Segla, C., Competitive and cooperative strategies in engineering services, Long Range Planning, 1992, Vol. 25, No. 13, pp. 43-49. 

6. Bowen, D.E., Gilliland, S.W., and Folger, R., HRM and service fairness : How being fair with employees spills over to customers. Organizational Dynamics, 2000, Vol. 17, No. 3, pp. 7-23. 

7. Brady, M.K. and Cronin Jr, J.J., Some new thoughts on conceptualizing perceived service quality : a hierarchical approach, Journal of Marketing, 2001, Vol. 65, No. 3 pp. 34-49. 

   상세보기

8. Cassel, C., Hackl, P., and Westlund, A.H., Robustness of partial least-squares method for estimating latent variable quality structures, Journal of Applied Statistics, 1999, Vol. 25, No. 4, pp. 435-446. 

9. Chin, W.W. and Dibbern, J., An introduction to a permutation based procedure for multi-group PLS analysis, 2010, Handbook of Partial Least Squares, pp. 171-193. 

10. Chin, W.W., Marcolin, B.L., and Newsted, P.R., A partial least squares latent variable modeling approach for measuring interaction effects, Information systems research, 2003, Vol. 14, No. 2, pp. 189-217. 

    상세보기

11. Cohen, J., Statistical power analysis for the behavioral sciences(2nd ed.), Hillsdale, New Jersey : Lawrence Erlbaum Association, 1988. 

12. Cronbach, L.J., Statistical Tests for Moderator Variables, Psychological Bulletin, 1987, Vol. 102, No. 3, pp. 414-417. 

    상세보기

13. Dabholkar, P.A., Shepherd, C.D., and Thorpe, D.I., A comprehensive framework for service quality : an investigation of critical conceptual and measurement issues through a longitudinal study, Journal of Retailing, 2000, Vol. 76, No. 2, pp. 139-173. 

    상세보기

14. Dagger, T.S. and Sweeney, J.C., The effect of service evaluations on behavioral intentions and quality of life, Journal of Service Research, 2006, Vol. 9, No. 1, pp. 3-18. 

    상세보기

15. Davis, F.D., Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, 1989, Vol. 13, No. 3, pp. 319-340. 

    상세보기

16. DiMaggio, P. and Powell, W.W., The iron cage revisited : Collective rationality and institutional isomorphism in organizational fields, American Sociological Review, 1983, Vol. 48, No. 2, pp. 147-160. 

    상세보기

17. Duderstadt, J.J., Knoll, G.F., and Springer, G.S., Principles of engineering, John Wiley and Sons, 1982. 

18. Edelman, L.B., Legal ambiguity and symbolic structures : Organizational mediation of civil rights law, American Journal of Sociology, 1992, Vol. 97, No. 6, pp. 1531-1576. 

    상세보기

19. Edelman, L.B., Legal environments and organizational governance : The expansion of due process in the American workplace, American Journal of Sociology, 1990, Vol. 95, No. 6, pp. 1401-1440. 

    상세보기

20. Fornell, C. and Larcker, D.F., Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 1981, Vol. 18, No. 1, pp. 39-50. 

    상세보기

21. Frank, D.J., Hironaka, A., and Schofer, E., The nationstate and the natural environment over the twentieth century, American Sociological Review, 2000, Vol. 65, No. 1, pp. 96-116. 

    상세보기

22. Hair, J.F., Black, W.C., Babin, B.J., and Anderson, R.E., Multivariate data analysis(7th ed.), Upper Saddle River, NJ : Pearson Prentice Hall, 2010. 

23. Hair, J.F., Hult, G.T.M., Ringle, C., and Sarstedt, M., A primer on partial least squares structural equation modeling( PLS-SEM), Thousands Oaks : Sage Publications, 2013. 

24. Hayes, A.F., Introduction to Mediation, Moderation, and Conditional Process Analysis : A Regression-Based Approach, NY : Guilford Press, 2013. 

25. Henseler, J., Ringle, C.M., and Sarstedt, M., Testing measurement invariance of composites using partial least squares, International Marketing Review, 2016, Vol. 33, No. 3, pp. 405-431. 

    상세보기

26. Henseler, J., Ringle, C.M., and Sinkovics, R.R., The Use of Partial Least Squares Path Modeling in International Marketing, Advances in International Marketing, 2009, Vol. 20, pp. 277-319. 

27. Hu, L.T. and Bentler, P.M., Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives, Structural Equation Modeling : A Multidisciplinary Journal, 1999, Vol. 6, No. 1, pp. 1-55. 

    상세보기

28. Jedidi, K., Jagpal, H.S., and DeSarbo, W.S., Finite-mixture structural equation models for response-based segmentation and unobserved heterogeneity, Marketing Science, 1997, Vol. 16, No. 1, pp. 39-59. 

    상세보기

29. Keil, A., Bradley, M.M., Hauk, O., Rockstroh, B., Elbert, T., and Lang, P.J., Large-scale neural correlates of affective picture processing, Psychophysiology, 2002, Vol. 39, No. 5, pp. 641-649. 

    상세보기

30. Korean Standards Association(KSI), KS-SQI(Korean Standard Service Quality Index), http://www.ksa.or.kr/ksa_kr/index.do. 

31. Lee, J.Y., Park, K.W., and Hwang, S.J., Development and Application of Service Quality Model for Public System, Journal of Society of Korea Industrial and Systems Engineering, 2017, Vol. 40, No. 1, pp. 150-164. 

    원문보기 상세보기

32. Mayer, R.C., Davis, J.H., and Schoorman, F.D., An integrative model of organizational trust, Academy of Management Review, 1995, Vol. 20, No. 3, pp. 709-734. 

    상세보기

33. McClelland, G.H. and Judd, C.M., Statistical difficulties of detecting interactions and moderator effects, Psychological bulletin, 1993, Vol. 114, No. 2, pp. 376-390. 

    상세보기

34. Meyer, J.W. and Rowan, B., Institutionalized organizations : Formal structure as myth and ceremony, American Journal of Sociology, 1977, Vol. 83, No. 2, pp. 340-363. 

    상세보기

35. Morris, J.H., Sherman, J.D., and Mansfield, E.R., Failures to detect moderating effects with ordinary least squares-moderated multiple regression : Some reasons and a remedy, Psychological Bulletin, 1986, Vol. 99, No. 2, pp. 282-288. 

    상세보기

36. Muthen, B.O., Latent variable modeling in heterogeneous populations, Psychometrika, 1989, Vol. 54, No. 4, pp. 557-585. 

    상세보기

37. Nunnally, J.C., Psychometric Theory(2nd Ed.), McGraw-Hill, 1978. 

38. Oliver, R.L., Cognitive, affective and attitude bases of the satisfaction response, Journal of Consumer Research, 1993, Vol. 20, No. 3, pp. 418-430. 

    상세보기

39. Powell, W., Expanding the scope of institutional analysis, The new institutionalism in organizational analysis, The University of Chicago Press, 1991, pp. 183-203. 

40. Project Management Institute, A guide to the project management body of knowledge(5th Ed.), Philadelphia, Pennsylvania : PMI, 2013. 

41. Reich, C.A., The new property, The Yale Law Journal, 1964, Vol. 73, No. 5, pp. 733-787. 

    상세보기

42. Reinartz, W., Haenlein, M., and Henseler, J., An empirical comparison of the efficacy of covariance-based and variance-based SEM, International Journal of Research in Marketing, 2009, Vol. 26, No. 4, pp. 332-344. 

    상세보기

43. Rigdon, E.E., Ringle, C.M., and Sarstedt, M., Structural modeling of heterogeneous data with partial least squares, Review of Marketing Research, 2010, Vol. 7, 255-296. 

44. Santos, J., E-service quality : a model of virtual service quality dimensions, Managing Service Quality : An International Journal, 2003, Vol. 13, No. 3, pp. 233-246. 

    상세보기

45. Sarstedt, M., Henseler, J., and Ringle, C.M., multgroup alysis in partial least squares (PLS) path modeling : Alternative methods and empirical results, Advances in International Marketing, 2011, Vol. 22, pp. 195-218. 

46. Satterthwaite, F.E., An approximate distribution of estimates of variance components, Biometrics Bulletin, 1946, Vol. 2, No. 6, pp. 110-114. 

    상세보기

47. Scott, W.R., Institutions and organizations(Vol. 2), Thousand Oaks, CA : Sage, 1995. 

48. Singh, J. and Sirdeshmukh, D., Agency and trust mechanisms in consumer satisfaction and loyalty judgments, Journal of the Academy of Marketing Science, 2000, Vol. 1, No. 28, pp. 150-167. 

49. Tenenhaus, M., Vinzi, V.E., Chatelin, Y.M., and Lauro, C., PLS path modeling, Computational Statistics and Data Analysis, 2005, Vol. 48, No. 1, pp. 159-205. 

    상세보기

저자의 다른 논문 :

이재열 (2) 황승준 (27)