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[국내논문] 변혁적 리더십이 비서들의 도움행동에 미치는 영향: LMX와 퇴근 후 모바일기기 업무사용의 조절효과를 중심으로
The Effect of Transformational Leadership on Helping Behavior of Secretaries : Focusing on the Moderating Effect of LMX and Utilization of Mobile Devices after Work 원문보기

한국콘텐츠학회논문지 = The Journal of the Korea Contents Association, v.18 no.9, 2018년, pp.178 - 198  

고현미 (단국대학교 대학원 경영학과) ,  김달원 (단국대학교 대학원 경영학과) ,  박재춘 (단국대학교 경영학부)

초록
AI-Helper 아이콘AI-Helper

본 연구는 비서직 노동자를 대상으로 변혁적 리더십이 도움행동에 미치는 영향과 변혁적 리더십과 도움행동의 관계에서 직무자원(LMX)과 직무요구(퇴근 후 모바일기기 업무사용)에 대한 조절효과를 종합적으로 실증 분석하였다. 비서직 노동자 140명을 대상으로 한 연구결과는 다음과 같다. 첫째, 변혁적 리더십은 구성원들의 도움행동에 유의미한 긍정적인 영향을 주었다. 둘째, 변혁적 리더십과 도움행동의 긍정적 관계에서 LMX의 조절효과(강화효과, synergistic effect)가 검증되었다. 마지막으로 변혁적 리더십과 도움행동의 관계에서 퇴근 후 모바일기기 업무사용의 상호작용효과(완화효과, buffering effect)가 확인되었다. 이러한 연구결과는 노동자들의 도움행동을 강화하기 위해 중간관리자들의 변혁적 리더십도 중요하지만, 리더십의 수용에 있어서 구성원들의 의지와 자발성에 영향을 주는 맥락적 요인인 사회적 지원(LMX)과 업무환경(퇴근 후 모바일기기 업무사용)에 대한 이해가 필요하다. 마지막으로 본 연구의 학문적 및 실무적 시사점을 제안하고, 한계 및 향후 연구 방향을 제시하였다.

Abstract AI-Helper 아이콘AI-Helper

This study examines the effects of transformational leadership on helping behavior for the secretary workers. We also demonstrate comprehensively the moderating effects of job resources(LMX) and job demands(utilization of mobile devices after work) on the relationship between transformational leader...

Keyword

표/그림 (8)

질의응답

핵심어 질문 논문에서 추출한 답변
변혁적 리더십의 하위요인은 무엇으로 구분되는가? 변혁적 리더십의 하위요인은 카리스마, 지적자극, 개별적 배려 및 영감적 동기부여 등으로 구분된다[13]. 4가지 하위차원[10][22]으로 카리스마(charisma) 혹은 이상화된 영향력(idealized influence)은 리더의 권력, 자신감 및 탁월한 이상에 대한 인식에 따라 구성원들이 자신의 리더에게 부여한 속성을 의미한다.
조직목표에 관한 관심과 목표달성을 위한 코칭과 역할모델로서 리더십이 중요한 이유는 무엇인가? 즉, 직무요구가 덜한 업무환경에서는 자기개념 동기부여이론(self-concept motivational theory[115])에 기초한 중간관리자들의 변혁적 리더십이 발휘될수록 비서들의 도움행동이 강화된다는 것이다. 마지막으로 직무요구가 덜한 업무환경이더라도 중간관리자들의 변혁적 리더십이 부족한 경우에는 노동자들의 도움행동을 이끌어내지 못한다는 것이다. 이는 조직목표 달성을 위한 적정한 업무설계가 부족한 상황에서 공동의 목표나 이익의 달성에 필요한 중간관리자들의 리더십이 부족한 경우, 구성원들은 목표달성을 위한 내재적 동기부여가 낮을 수밖에 없고, 결국 조직의 지속 가능한 성장을 위한 자발적 행동이 낮을 수밖에 없다는 것이다. 따라서 비서직 노동자들의 도움행동을 강화하기 위해서는 구성원들이 조직목표에 관한 관심과 목표달성을 위한 코칭과 역할모델로서 리더십을 발휘하는 것이 무엇보다 중요하다 하겠다.
변혁적 리더십은 무엇인가? 마지막으로 개별적 배려(individual consideration)는 리더가 구성원들의 관심사를 경청하고, 피드백하며, 멘토링이나 코칭 하는 정도를 의미한다. 즉 변혁적 리더십은 리더와 추종자들이 서로도와 더 높은 수준의 사기와 동기부여에 이르는 과정으로[22], 이를 통해 조직성과를 제고하는 과정이다.
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