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NTIS 바로가기융합정보논문지 = Journal of Convergence for Information Technology, v.10 no.12, 2020년, pp.256 - 265
김상희 (전남대학교 경영대학 경영학부)
This study examines the effects of perceived service employee support on customer's negative silence, defensive silence and acquiescent silence, and the effects of such negative silence on relationship retention intention. Through this, we would like to discuss the negative effects of customer's neg...
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