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NTIS 바로가기한국산업정보학회논문지 = Journal of the Korea Industrial Information Systems Research, v.26 no.6, 2021년, pp.35 - 46
채현식 (동의대학교 경영정보학과) , 김은정 (동의대학교 경영정보학과) , 김종원 (동의대학교 경영정보학과)
This study investigates the behavior of users using delivery apps as non-face-to-face lifestyles accelerated due to the 4th industrial revolution era and Covid 19. Specifically, this study examines the effect of customers' perceived service quality on the conversion cost, customer satisfaction, and ...
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