최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기Journal of Internet Computing and Services = 인터넷정보학회논문지, v.22 no.2, 2021년, pp.69 - 75
이건수 (Research Lab, CNAI Ltd.) , 김중연 (ICT Convergence Research Center, Soonchunhyang University)
In a contact-free society, online services are becoming more important than classic offline services. At the same time, the role of a contact center, which executes customer relation management (CRM), is increasingly essential. For supporting the CRM tasks and their effectiveness, techniques of proc...
M. Lee, and D. Lee. ""Untact": a new customer service strategy in the digital age." Service Business vol. 14. no. 1, pp. 1-22. 2020. http://dx.doi.org/10.1007/s11628-019-00408-2
M. Rim, K. Thomas, j. Chandramouli, S. Barrus, and N. Nickman. "Implementation and quality assessment of a pharmacy services call center for outpatient pharmacies and specialty pharmacy services in an academic health system". The Bulletin of the American Society of Hospital Pharmacists, vol. 75, no. 10, pp. 633-641, 2018. https://doi.org/10.2146/ajhp170319
A. Prashar, "Adopting PDCA (Plan-Do-Check-Act) cycle for energy optimization in energy-intensive SMEs". Journal of cleaner production, vol. 145, pp. 277-293, 2017. https://doi.org/10.1016/j.jclepro.2017.01.068
S. Ahmed, "Integrating DMAIC approach of Lean Six Sigma and theory of constraints toward quality improvement in healthcare." Reviews on environmental health, vol. 34, no. 4, pp. 427-434, 2019. https://doi.org/10.1515/reveh-2019-0003
X. Yang, S. Gao, Z. He, and M. Zhang, "Application of Design for Six Sigma tools in telecom service improvement". Production Planning & Control, vol. 29, no. 12, pp. 959-971, 2018. https://doi.org/10.1080/09537287.2018.1486469
E. Suarez, A. Calvo-Mora, J. Roldan, and R. Perianez-Cristobal, "Quantitative research on the EFQM excellence model: A systematic literature review (1991-2015)". European Research on Management and Business Economics, vol. 23, no. 3, pp. 147-156, 2017. https://doi.org/10.1016/j.iedeen.2017.05.002
J. Li, A. Sun, J. Han, and C. Li, "A survey on deep learning for named entity recognition". IEEE Transactions on Knowledge and Data Engineering. 2020. https://doi.org/10.1109/TKDE.2020.2981314
J. Devlin, M. Chang, K. Lee, and K. Toutanova, "Bert: Pre-training of deep bidirectional transformers for language understanding". 2018. arXiv preprint, https://arxiv.org/abs/1810.04805
K. Clark, M. Luong, Q. Le, and C. Manning, "Electra: Pre-training text encoders as discriminators rather than generators". 2020. arXiv preprint, https://arxiv.org/abs/2003.10555
Graf, S., Herbig, T., Buck, M. et al. "Features for voice activity detection: a comparative analysis". EURASIP J. Adv. Signal Process. vol. 91, 2019. https://doi.org/10.1186/s13634-015-0277-z
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
출판사/학술단체 등이 한시적으로 특별한 프로모션 또는 일정기간 경과 후 접근을 허용하여, 출판사/학술단체 등의 사이트에서 이용 가능한 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.