$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

[국내논문] 중소기업 MZ세대 근로자의 심리적 계약위반이 이직의도에 미치는 영향 : 직무소진의 매개효과
The Effects of Psychological Contract Violation on Turnover Intention of MZ Generation Workers in Small and Medium Businesses: Mediating Effects of Job Burnout 원문보기

JPEE : Journal of practical engineering education = 실천공학교육논문지, v.13 no.3, 2021년, pp.533 - 544  

김예지 (한국기술교육대학교 인력개발전문대학원) ,  윤관식 (한국기술교육대학교 HRD학과)

초록
AI-Helper 아이콘AI-Helper

급격한 사회환경 변화로 대다수의 중소기업은 만성적 내부 인력난 문제를 안고 있다. 중소기업은 유능한 MZ세대 인재를 조직에 머물도록 하기 위해 그들의 관점을 파악하고, 이를 통해 인력난 완화에 기여할 대안을 제시하는 것이 중요한 당면과제로 대두되고 있다. 이에 본 연구는 내 중소기업에 재직하고 있는 MZ세대 근로자를 대상으로 심리적 계약위반, 직무소진, 이직의도 간 구조적 관계를 규명하고자 하였다. 2021년 4월 19일부터 5월 14일까지 온·오프라인을 통해 수집되어 연구에 최종 활용한 표본은 밀레니얼 세대 144부, Z세대 140부이다. 구조방정식을 활용하여 분석한 결과 심리적 계약위반은 이직의도와 직무소진에 정(+)적으로 유의한 영향을 미치는 것으로 확인되었다. 직무소진 또한 이직의도에 정(+)적 영향을 미치는 것으로 확인되었으며, 심리적 계약위반과 이직의도와의 관계에서 직무소진의 매개효과는 통계적으로 유의미한 것으로 확인되었다. 이러한 연구결과를 바탕으로 학문적, 실무적 시사점을 제시하고 향후 연구에 대해 제언하였다.

Abstract AI-Helper 아이콘AI-Helper

The purpose of this study is to investigate the structural relationship among psychological contract violation, job burnout, and turnover intention of MZ generation workers in small and medium enterprises. The sample collected through online and offline was 144 units of millennial generation and 140...

주제어

표/그림 (9)

참고문헌 (58)

  1. C. S. Ryu and S. J. Jung, "The influence of psychological contract violation on the turnover intention: focused on the mediating effect of organizational trust and the moderating effects of the affective disposition," Journal of Commercial Education Research, vol. 31, no. 4, pp. 1-22, August 2017. 

  2. K. H. Kim, D. H. Shin, H. J. Ko, and I. C. Shin, "Research on the actual condition and support plan for each core policy target for young people III: Youth Turnover-Interest Analysis Report," Sejong: Korean National Youth Polish Institute, Research Report, 2020. 

  3. National Statistical Portal, "Generalized economic activity population by age," National Statistical Office, Technical Report, 2019. 

  4. D. W. Eom, "The determinants of the older's decision to work: focusing on 1st Korean retirement and income study," Labor Policy Research, vol. 8, no. 3, pp. 17-38, September 2008. 

  5. S. J. Moon, "University student's beliefs, attitudes and intention with regard to applying for jobs in SME," The Journal of Korea Association of Small Business Studies, vol. 39, no. 3, pp. 57-76, September 2017. 

  6. J. S. Yang, "An analysis of the determinants of employment and turnover of local small and medium enterprises in graduates of local university," The Journal of Employment Skills Development, vol. 17, no. 2, pp. 153-177, 2014. 

  7. H. Y. Lee and S. H. Kang, "Influence of social capital on work adjustment of college graduates in their first job: focusing on the mediating effects of internal control," Sejong: The Journal of Social Science Research, vol. 24, no. 3, pp. 173-196, September 2017. 

  8. J. Y. Lim and Y. M. Lee, "Analyzing the effects of education and skill match as well as job characteristics on voluntarily turnover intention of early careers in small and midium-sized corporations, through the mediating effects of workplace environment, workers' relationships, and individual development," The Journal of Corporate Education and Human Resources, vol. 15, no. 2, pp. 155-18, February 2013. 

  9. D. Rousseau, "New hire perceptions of their own and their employer's obligations: A study of psychological contracts," Journal of Organizational Behavior, vol. 11, no. 5, pp. 389-400, 1990. 

  10. M. B. Yoo, H. S. Hong, and Y. Park, "The effects of psychological contract violation on employee intent to leave and work motivation - the moderating effect of workplace familism," The Journal of Administrative Debate, vol. 50, no. 4, pp. 136-162, December 2012. 

  11. A. H. Taylor, J. V. Daniel, L. Leith, and R. J. Burke, "Perceived stress, psychological burnout and paths to turnover intentions among sport officials," Journal of Applied Sport Psychology, vol. 2. no. 1, pp. 84-97, 1990. 

  12. W. Felps, T. R. Mitchell, D. R. Hekman, T. W. Lee, B. C. Holtom, and W. S. Harman, "Turnover contagion: How coworkers' job embeddedness and job search behaviors influence quitting," Academy of Management Journal, vol. 52, no. 3, pp. 545-561, 2009. 

  13. C. H. Hwang and S. H. Kim, "The effects of job satisfaction on organizational commitment and turnover intention among millennial office workers in a large corporation," Korean Journal of Business Administration. vol. 32, no. 12, pp. 2085-2105, December 2019. 

  14. H. S. Kwon and D. G. Kim, "An integrated modeling approach to the use of e-books by MZ generations," The Journal of Korea Publishing Society, vol. 46, no. 4, pp. 5-38, August 2020. 

  15. S. K. Han, S. Y. Shin, and M. G. Lee, "Study on the information provision methodology for elimination of unnecessary expenditures of the millennials and generation Z," Korea Information Science Society, vol. 46, no. 1, pp. 1663-1665, 2019. 

  16. W. S. Kim and E. J. Huh, "Comparing consumptionrelated values and lifestyles of baby boomers, generation x, and generation Y," Journal of Korea Consumption Culture Asocietion, vol. 10, no. 4, pp. 31-53, December 2007. 

  17. I. Y. Choi, "A study on the objectives of communication design education for the generation Z," The Korean Society of Design Culture, vol. 21, no. 3, pp. 675-683, November 2015. 

  18. C. P. Argyris, Understanding Organization Behavior, Homwood, IL: Dorsey Press, 1960. 

  19. D. Rousseau, Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. Sage publications, 1995. 

  20. S. L. Robinson and E. W. Morrison, "Psychological contracts and organizational citizenship behavior: The effects of unfulfilled obligations," Journal of Organizational Behavior, no. 15, pp. 245-259, 2000. 

  21. R. P. Tett and J. P. Meyer, "Job satisfaction, organizational commitment, turnover intention and turnover: path analyses based on meta-analytic findings," Journal of Personal Psychology, vol. 46, no. 2, pp. 259-293, June 1993. 

  22. I. S. Oh, K. H. Kim, T. C. Darnold, J. O. Hwang, T. Y. Ryu, Y. A. Park, and R. H. Park, "Relationships among job satisfaction, organizational commitment, job performance, and turnover intention: a literature review and meta-analysis with Korean samples," The Academy of Management Journal, vol. 15, no. 4, pp. 43-86, December 2007. 

  23. D. H. Yang, "The relationship among job stressors, job burnout, turnover intention, self-efficacy and social support of office workers in large corporations," Ph.D. dissertation, Seoul National University, Seoul, 2019. 

  24. I. J. Kang and C. Y. Jung, "The relationships among turnover intention, career related learning, employability, organizational commitment and career commitment of office workers in large corporations," Journal of Agricultural Education and Human Resource Development, vol. 47, no. 2, pp. 149-175, June 2015. 

  25. H. J. Freudenberger, "Staff burn-out," Journal of Social Issues, vol. 30, no. 1, pp. 159-165, 1974. 

  26. S. E. Jackson and C. Maslach, "After-effects of job-related stress: Families as victims," Journal of Organizational Behavior, vol. 3, no. 1, pp. 63-77, 1982. 

  27. W. Schaufeli and D. Enzmann, The Burnout Companion to Study and Practice: A Critical Analysis, CRC Press, 1998. 

  28. K. H. Shin, "A validation study on the job burnout scale (MBI-GS) for general employees," Korean Journal of Psychological, vol. 16, no. 3, pp. 1-17, 2003. 

  29. W. B. Schaufeli, M. P. Leiter, C. Maslach, and S. E. Jackson, The Maslach Burnout Inventory-Test Manual, 3rd ed. Consulting Psychologists Prss, SF: Palo Alto, 1996. 

  30. W. B. Schaufeli, M. Salanova, V. Gonzalez-Roma, and A. B. Bakker, "The measurement of engagement and burnout: A two sample confirmatory factor analytic approach," Journal of Happiness Studies, vol. 3, no. 1, pp. 71-92, 2002. 

  31. M. P. Leiter, P. Harvie, and C. Frizzell, "The correspondence of patient satisfaction and nurse burnout," Social Science & Medicine, vol. 47, no. 10, pp. 1611-1617, 1998. 

  32. S. L. Robinson and D. M. Rousseau, "Violating the psychological contract: Not the exception but the norm," Journal of Organizational Behavior, vol. 15, pp. 245-259, 1994. 

  33. D. M. Rousseau and J. M. Parks, The Contracts of Individuals and Organizations. Research in Organizational Behavior, Greenwich, Conn: JAI Press, 1993. 

  34. E. Im, J. S. Hyun, and J. H. Park, "Changes in skill and educational qualification mismatches of youth employees: relationships with wage and job satisfaction," Journal of Vocational Education Research, vol. 31, no. 3, pp. 177-197, September 2012. 

  35. M. K. Lee, "A study on the influential factors affecting turnover intention of early career of graduates," Journal of Career Education, vol. 26, no. 3, pp. 61-81, November 2013. 

  36. J. H. Lee and S. Y. Shin, "The effect of role overload and psychological contract violation on burnout:With a focus on SMEs' R&D employees," Korean Journal of Industrial Economic, vol. 32, no. 3, pp. 145-170, 2017. 

  37. C. Maslach, W. B. Schaufeli, and M. P. Leiter, "Job burnout," Annual Review of Psychology, vol. 52, no. 1, pp. 397-422, 2001. 

  38. M. J. Chambel and F. Oliveira-Cruz, "Breach of psychological contract and the development of burnout and engagement: A longitudinal study among soldiers on a peacekeeping mission," Military Psychology, vol. 22, no. 2, pp. 110-127, 2010. 

  39. S. H. N. Kang and H. S. Jung, "The effect of technooverload and techno-invasion on emotional exhaustion: mediating effect of psychological contract breach and moderating effect of voice behavior," Korean Journal of Psychological, vol. 25, no. 1, pp. 27-53, February 2019. 

  40. S. E. Park and M. Y. Kim, "An empirical study on the relationships among job demand, job burnout and worker's perception of organizational justice," Journal of Business Administration Research, vol. 35, no. 2, pp. 367-388, April 2006. 

  41. Y. J. Kang and K. U. Lim, "A study of the relationship of job burnout and job engagement on turnover intention of cabin crew members of low-cost airlines on job demands-resource models," Journal of Business Administration, vol. 33, no. 8, pp. 183-200, August 2019. 

  42. G. S. Kong, "Factors associated with turnover intention of Korean child protection workers," Journal of Child Welfare, vol. 19, no. 19, pp. 7-36, June 2005. 

  43. B. J. Seo, "Impact of job stress on turnover intention in local children's center workers -dual mediating effect of job burnout and job satisfaction-," Journal of Social Science, vol. 9, no. 4, pp. 43-72, 2019. 

  44. Y. I. Sihn, "The effect of job stress factors on turnover intention in nursery facilities: focused on the mediating effect of teacher's burnout and emotional labor," Journal of Fucture Social Work Research, vol. 9, no. 1, pp. 35-64, 2018. 

  45. I. C. Huang, C. H. J. Chuang, and H. C. Lin, "The role of burnout in the relationship between perceptions off organizational politics and turnover intentions," Public Personnel Management, vol. 32, no. 4, pp. 519-531, 2003. 

  46. A. Gakovic and L. E. Tetrick, "Psychological contract breach as a source of strain for employees," Journal of Business and Psychology, vol. 18, no. 2, pp. 235-246, 2003. 

  47. E. M. Jang, S. H. Lee, and D. R. Lee, "The impact of authentic leadership on innovation behavior : The mediating effects of psychological contract violence," The Journal of Professional Management, vol. 23, no. 1, pp. 63-83, 2020. 

  48. W. Kim, "An examination of work engagement in selected major organizations in Korea: Its role as a mediator between antecedents and consequences," Ph.D. dissertation, The Pennsylvania State University, PA, 2014. 

  49. J. P. Woo, Concept and understanding of structural equation models, Seoul: Hannara, 2016. 

  50. B. Kline, Principles and Practice of Structural Equation Modeling, 3rd ed., NY: Guilford Press, 2011. 

  51. H. S. Lee and J. H. Lim, Research Methodology for Writing Social Science Papers, Seoul: Gibhyunjae, 2014. 

  52. B. R. Bae, Structural Equation Modeling with Amos: Principles and Practice, Seoul: Chungram Book Publication, 2014. 

  53. H. J. Lee and B. J. Kim, "The influence of psychological contract breach on turnover intention, the mediating effect of organizational commitment and moderating effect of servant leadership," Journal of CEO and Management Studies, vol. 24, no. 1, pp. 67-90, 2021. 

  54. K. M. Baek, I. Park, and B. K. Chung, "The effects of work-family conflicts on turnover intention of married female workers in public institutions: mediating effects of job burnout, job engagement and moderating effects of family motivation," Korean Journal of HRD, vol. 22, no. 2, pp. 151-173, 2019. 

  55. M. G. Ji, "The effect of turnover intention on the job stress, burn out and organizational commitment - focused on new dental hygienists," Korea Entertainment Industry Association, vol. 10, no. 6, pp. 379-387, 2016. 

  56. Y. H. Park, "Small and medium business vocational competency development status and promotion plan," The HRD Review, vol. 13, no. 4, 2010. 

  57. Easy Economy, "Companies, Catch Generation MZ..."Efforts to recruit talent and work for a long time." May. 24, 2021 [Online]. Available: https://url.kr/8kdp4u. 

  58. A. F. Hayes, Introduction to Mediation, Moderation, and Conditional Process Analysis: Aregression-Based Approach. NY: Guilford Publications, 2013. 

저자의 다른 논문 :

섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로