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NTIS 바로가기한국산업정보학회논문지 = Journal of the Korea Industrial Information Systems Research, v.27 no.6, 2022년, pp.115 - 126
김소희 (동아대학교 경영정보학과) , 김무건 (동아대학교 경영정보학과) , 류민호 (동아대학교 경영정보학과)
The purpose of this study is to try to IPA(Importance-Performance Analysis) by applying text mining approaches to user review data for korea mobile banking applications, and to derive priorities for improvement. User review data on mobile banking applications of korea commercial banks (Kookmin Bank,...
An, J. W. and Park, D. B. (2021). "Policy?Priorities for Promoting Youth Activities with?Importance-Performance Analysis (IPA) -?Case of Hongseong Country -", Journal of?Agricultural Extension & Community?Development, 28(1), 53-68.
Bae, S. H. and Kim, I. S. (2022).?"Importance-satisfaction Analysis for?Campsite Selection Attributes after?COVID-19 Outbreak: Differences between?Campers Depending on Frequency of?Camping Experience", Korean Journal of?Hospitality and Tourism, 31(4), 127-145
Cha, S. B. (2019). "Importance-Performance?Analysis(IPA) of the Selection Attributes of?Street Food: A Case Study of FITs Visiting?Korea", International Journal of Tourism?Management and Sciences, 34(7), 197-213.
Cho, H. S., Kang S. A. and Ryu M. H.?(2021). "An Analysis of OTT Service?Review Using Text Mining: Focusing on?the Competitive Advantage of Local?Service", The Journal of Korean Institute of?Communications and Information Sciences,?26(4), 722-733.
Choi, J. H. (2021). "Perceptions of pre-service?early childhood teachers about special?education coursework through an IPA?analysis", The Journal of Education, 41(1),?319-331
Jian W. B., Yang L., Zhi P. F. and Jin Z.?(2019). "Wisdom of crowds: Conducting?importance-performance analysis (IPA) through?online reviews", Tourism Management, 70,?460-478.
Jin, W. H. and Lee, J. W. (2022), "Analyzing?Game Streaming Application Reviews Using?Text Mining Approach: Research to?Strengthen Digital Competitiveness", Journal?of Digital Convergence, 20(4), 249-290.
Jung, J. H., Jung, H. I. and Lee, J. K. (2021).?"An Analysis of Mobile Food Delivery App?'Baemin' by Using Text Mining and?ARIMA Model", Journal of Digital Contents?Society, 22(2), 291-220
Kang, S. A., Kim D. Y. and Ryu, M. H.?(2021). "Real Estate Service App Review?Analysis Using Text Mining", The Journal?of Information Systems, 30(4), pp. 227-245.
Kim, J. H. and Lee, H. C. (2019). "Customer?Perspective Ranking Methodology for?Airline Services Using Text Analytics?Approaches", Journal of the Aviation?Management Society of Korea, 17(5),?99-123.
Kim, J. M. and Lee, W. O. (2020). "Analysis?of the Importance-satisfaction of the?Selection Properties of Cultural Heritage?Tourism Cities according to Tourism?Motivation: Case Study of Jeonju Hanok?Village", JOURNAL OF M ICE &?TOURISM RESEARCH (JMTR), 20(2),?163-184.
Kim, S. H., Kim, D. Y and Ryu, M. H.?(2021). "Crisis Communication on Social?Media during COVID-19 Pandemic: An?Analysis of Facebook and YouTube",?Journal of the Korea Industrial Information?Systems Research, 26(6), 27-60.
Ko, D. W. and Park, S. H. (2021). "An?Importance-Performance Analysis on?Cognitive Factors of Street Environments?for Urban Regeneration New Deal Projects",?Archives of Design Research, 34(2),?153-165.
Lee, J. Y., Choi, Y. C. and Lee, J. W. (2022).?"The Importance-Satisfaction Evaluation of?Pilates Studio's Servicescape", Journal of?Converging Sport and Exercise Sciences,?20(1), 41-52.
Lee, S. H., Kim, J. S., Yoon, S. H. and Kim,?H. W. (2020). "An Analysis on Key Factors?of Mobile Fitness Application by Using?Text Mining Techniques : User Experience?Perspective", Journal of Information?Technology Services, 19(3), 117-137
Lee, S. J. (2022). "A Study on Determinants?Affecting User's Satisfaction and?Dissatisfaction of Korean OTT Service?Using Online Review Analysis: Based on?Lexical Analysis and LDA Topic Modeling Method", Korean Journal of Communication?Studies, 30(2), 41-47.
Lee, Y. J. and Lee, H. C. (2022). "Assessment?of Airport Restaurant Service Quality Using?Topic Modeling, Journal of the Aviation?Management Society of Korea, 20(1), 49-70.
Oh, M. J. and Ruy, J. S. (2016). "Comparison?between traditional IPA and revised IPA:?An attractiveness eveluation of Incheon?Chinatown", International Journal of?Tourism and Hospitality Research, 30(7),?129-142.
Park, H. D., Lee, S. H. and Kim, S. H. (2022).?"A Study on the Importance-Performance?Analysis of Extracurricular Programs?Properties : Focused on University Students?majoring in Cooking", Journal of the Table?& Food Coordinate, 17(2), 43-60.
Ryu, M. A. (2021). "An Analysis of SNS?Marketing Importance-Performance Analysis?of Badminton Club Leaders to Revitalize?Badminton Clubs in the with Corona Era",?The Korean Journal of Sport, 19(4),?105-116.
Seo, E. H. and Yoon, H. (2020). "A Study on?the Effects of Mobile Banking Service?Quality on Customer Royalty and?Post-Purchase Behavior", Incheon National?University, Incheon Research, 1(32), 49-84.
Seo, J. H., Kim, Y. G. and Lee, K. C. (2020).?"Analysis of College Students' mUltiple?Major Selection Factors through Importance?and Satisfaction Analysis", Journal of?Next-generation Convergence Technology?Association, 4(6), 697-704.
Shin, H. R. and Choi, J. H. (2022). "Analysis?of User Reviews for Webtoon Applications?Using Text Mining", The Journal of the?Convergence of Culture Technology?(JCCT), 8(4), 257-468
THE BANK OF KOREA. (2021). Status of?use of Internet banking services by?domestic bank in 2021, Press release
Xue L. and Ning Z. (2020). "Research on?Customer Satisfaction of Budget Hotels?Based on Revised IPA and Online?Reviews", Science Journal of Business and?Management, 8(2), 50-56.
Yanyan C., Yumei Z., Sumin Y., Yan X. and?Sining C. (2022). "Exploring Bidirectional?Performance of Hotel Attributes through?Online Reviews Based on Sentiment?Analysis and Kano-IPA Model, Applied?Sciences, 12(2), 692, https://doi.org/10.3390/app12020692
Yun, H. J., An, J. Y. and Park, S. C. (2021).?"User Perception about O2O Order.delivery?App Using Topic Modeling and Revised?IPA", Knowledge Management Research,?22(3), 253-271
Yun, H. M. and Choi, K. W. (2021). "A Study?on Restaurant Selection Attribute &?Satisfaction Using Sentiment Analysis :?Focused on On-line Reviews of Foreign?tourist", Korean Journal of Hospitality and?Tourism, 30(6), 99-117.
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