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NTIS 바로가기산업융합연구 = Journal of industrial convergence, v.20 no.1, 2022년, pp.13 - 21
신수행 (한전KDN)
Globally, the baby boomer generation is economically retired, and the MZ generation is emerging as a new economic force. This study demonstrated the effect of service quality on user satisfaction and customer loyalty for IT services, and checked whether it had a moderating effect on the MZ generatio...
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